eCommerce Transactions Remain High During Pandemic — Outdoor Equipment Sales Highest Since Start of Summer According to Lat...
August 12 2020 - 2:00AM
Business Wire
Fraud attempts continue to increase — driven by
high-value items such as electronics
Global eCommerce transactions increased by 19
percent in July 2020 compared to July 2019, according to analysis
by ACI Worldwide (NASDAQ: ACIW) of hundreds of millions of
eCommerce transactions from global merchants. The data also showed
that sales of outdoor items saw the highest year-over-year (YoY)
increase from nine percent in 2019 to 12 percent in 2020.
Fraud continues to increase as criminals take advantage of
card-not-present methods of payment, including
buy-online-pick-up-in-store or click-and-collect methods. While
fraudulent transactions by volume were slightly lower in 2020
(2.3%) compared to 2019 (2.6%), the data showed that fraud
transactions by value were higher in 2020 (4.4%) compared to 2019
(3.7%).
“Fraudsters are targeting higher value items like electronics
and luxury brand names, especially within newer channels such as
curbside pick-up and in-parking lot pick-up,” said Debbie Guerra,
executive vice president, ACI Worldwide.
Overall eCommerce sales continued to increase YoY in the U.S.
(13%), U.K. (17%) and APAC (43%). This was driven by sub-sectors
such as DIY, apparel, alcohol, digital downloads and gaming.
“We continue to see a huge increase above industry averages in
eCommerce sales year-over-year,” Guerra continued. “As more
brick-and-mortar stores reopen with COVID restrictions, we are
seeing card-present transactions slightly increase; however, we
expect the eCommerce trend to continue post-COVID as consumers
experience the convenience and speed of digital payments.”
Key Findings:
eCommerce purchasing trends:
- Sectors that continue to experience a major increase in
spending in July include gaming (52% increase) and retail (48%
increase).
- Sectors that continue to experience a major decrease in
spending in July include travel (16% decrease) and ticketing (86%
decrease).
- Consumers spent $52 on average per order of PPE items.
- The average ticket price of genuine purchases dropped by $26 in
2020 compared to 2019
- Purchase volume increased YoY in all regions:
- EMEA up 17 percent, driven by purchases of DIY items
- U.S. up 13 percent, driven by gaming and apparel purchases
- APAC up 43 percent, driven by gaming and alcohol purchases
Fraud trends:
- Transactional value of fraud attempts was 3.5 percent in July,
driven by purchases of electronics such as laptops, TVs and
webcams.
- The average ticket price for fraud attempts increased by $10 in
the period January through July 2020, compared to the same period
in 2019.
- Non-fraud chargebacks* increased by 23 percent in June 2020
compared to June 2019.
*As chargebacks take approximately 45 days to process, the most
current complete data is from June 2020.
About ACI Worldwide ACI Worldwide powers digital payments
for more than 6,000 organizations around the world. More than 1,000
of the largest financial institutions and intermediaries, as well
as thousands of global merchants, rely on ACI to execute $14
trillion each day in payments and securities. In addition, myriad
organizations utilize our bill presentment and payment services.
Through our comprehensive suite of software solutions delivered on
customers’ premises, through the public cloud or through ACI’s
private cloud, we provide real-time payment capabilities and enable
the industry’s most complete omni-channel payments experience.
© Copyright ACI Worldwide, Inc. 2020 ACI, ACI Worldwide, ACI
Payments, Inc., ACI Pay, Speedpay and all ACI product/solution
names are trademarks or registered trademarks of ACI Worldwide,
Inc., or one of its subsidiaries, in the United States, other
countries or both. Other parties’ trademarks referenced are the
property of their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20200811005779/en/
Dan Ring dan.ring@aciworldwide.com 781-370-3600
Nidhi Alberti nidhi.alberti@aciworldwide.com 781-370-3600
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