Tractor Supply Ties for Top Ranking Amongst Specialty Retailers in American Customer Satisfaction Index (ACSI®) Debut
February 20 2024 - 9:00AM
Business Wire
Tractor Supply Company (NASDAQ: TSCO), the largest rural
lifestyle retailer in the United States, announced today it has
been ranked first in customer satisfaction in the specialty
retailer category according to the American Customer Satisfaction
Index (ACSI®) Retail and Consumer Shipping Study 2023-2024. Tractor
Supply is one of four specialty retailers to achieve a leading
score of 82. This is the company’s first appearance in the index,
which measures and analyzes customer satisfaction with more than
400 companies in over 40 industries and 10 economic sectors.
“Our Team Members are fiercely dedicated to providing legendary
service to our customers and doing whatever they can to meet
customers’ needs. We are continually investing to improve our
customer service, and this year achieved our highest customer
satisfaction scores ever,” said John Ordus, chief stores officer at
Tractor Supply. “It’s a great honor to see this reflected in one of
the most recognizable indicators of customer satisfaction in our
industry. This recognition is a tribute to our Team Members’ hard
work and dedication to caring for customers as they help them live
Life Out Here.”
According to an ACSI press release, customer satisfaction among
specialty retailers remained flat year over year, though the number
of category leaders surged. Tractor Supply is one of two hardware
and home improvement stores and one of four specialty retailers
tied for the top spot.
The ACSI Retail and Consumer Shipping Study 2023-2024 is based
on interviews with 40,264 customers, chosen at random and contacted
via email from January 2023 to December 2023. This study scores six
retail industries—online retailers, general merchandise retailers,
specialty retailers, drugstores, supermarkets, and gas stations —
as well as consumer shipping and the U.S. Postal Service. The full
list of customer satisfaction scores is available for download
here.
Tractor Supply recently closed out its 85th year in business
with a record $14.6 billion in sales. The company opened 70 new
store locations in 2023, while achieving its highest customer
satisfaction scores ever, as measured by the company’s customer
experience measurement program. To learn more about Tractor Supply,
visit TractorSupply.com.
About Tractor Supply Company
For 85 years, Tractor Supply Company (NASDAQ: TSCO) has been
passionate about serving the needs of recreational farmers,
ranchers, homeowners, gardeners, pet enthusiasts and all those who
enjoy living Life Out Here. Tractor Supply is the largest rural
lifestyle retailer in the U.S., ranking 291 on the Fortune 500. The
Company’s more than 50,000 Team Members are known for delivering
legendary service and helping customers pursue their passions,
whether that means being closer to the land, taking care of animals
or living a hands-on, DIY lifestyle. In store and online, Tractor
Supply provides what customers need – anytime, anywhere, any way
they choose at the low prices they deserve.
As of December 30, 2023, the Company operated 2,216 Tractor
Supply stores in 49 states. For more information on Tractor Supply,
visit www.tractorsupply.com.
Tractor Supply Company also owns and operates Petsense by
Tractor Supply, a small-box pet specialty supply retailer providing
products and services for pet owners. As of December 30, 2023, the
Company operated 198 Petsense by Tractor Supply stores in 23
states. For more information on Petsense by Tractor Supply, visit
www.Petsense.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240220657209/en/
Tricia Whittemore (615) 440-4410 Mary Winn Pilkington (615)
440-4212 corporatecommunications@tractorsupply.com
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