Chewy to Open Its First Veterinary Practices with Launch of Chewy Vet Care
December 14 2023 - 11:50AM
Business Wire
Chewy is combining its acclaimed customer focus with excellent
veterinary medicine to create an innovative healthcare experience
that takes care of pets, pet parents, and veterinary
professionals
Chewy, Inc. (NYSE: CHWY) (“Chewy”), whose mission is to be the
most trusted and convenient destination for pet parents and
partners, everywhere, today announced the launch of its pet health
practices under the brand name “Chewy Vet Care.” The first practice
will open in South Florida early next year with additional
locations launching throughout 2024, and offer services including
routine appointments, urgent care and surgery. The practices will
be powered by Chewy’s custom-built open platform that can
seamlessly be applied to Chewy Vet Care or third-party partner
practices.
“We partnered with hundreds of veterinarians and customers to
design an in-practice and post-visit experience which we believe
will be unlike anything in the market, and appreciated by both
communities,” said Mita Malhotra, President, Chewy Health. “Our
practices contain thoughtfully designed spaces for the comfort and
privacy of our customers and care team. Chewy Vet Care will be
powered by our proprietary, easy-to-use modern technology, to
deliver a seamless and memorable experience, which we have
delivered for over a decade in our core businesses. Expanding into
veterinary care is the natural next step in Chewy’s evolution and
we are excited to bring our customer-forward thinking to our
veterinarians and practice team.”
Chewy is committed to making Chewy Vet Care the best place to
work for veterinary care team members. Practices are designed to be
more operationally efficient with a workplace culture that is
emotionally fulfilling for veterinary team members and is supported
by an infrastructure that emphasizes well-being, career
advancement, work-life balance and the ability to practice the
highest quality of medicine.
“Chewy Vet Care is inspired and designed by a team of veterinary
experts to combine personal, patient-centered medicine with the
latest technology in an environment where customers will love to
take their pets, and care teams will love to practice," said Dr.
Benjamin Carter, Chief Medical Officer, Chewy Vet Care. “We are
confident we can drive positive change by addressing critical pain
points straining the veterinary industry, such as burnout and lack
of flexibility, while providing the convenient, transparent and
trustworthy access to care that today’s discerning pet parents
appreciate.”
Chewy Vet Care joins the portfolio of best-in-class Chewy Health
offerings, which include America’s #1 pet pharmacy; an
industry-leading tele-triage service, Connect with a Vet; an
exclusive suite of pet-first insurance and wellness plans,
CarePlus; market-leading eCommerce offerings, including a deep
assortment of health products ranging from veterinary diet foods to
supplements; and award-winning, 24/7 customer service that offers
personalization and consistency at every interaction.
To learn more about Chewy Vet Care visit
www.chewy.com/vetcare.
About Chewy
Our mission is to be the most trusted and convenient destination
for pet parents and partners everywhere. We believe that we are the
preeminent online source for pet products, supplies, and
prescriptions as a result of our broad selection of high-quality
products and services, which we offer at competitive prices and
deliver with an exceptional level of care and a personal touch to
build brand loyalty and drive repeat purchasing. We seek to
continually develop innovative ways for our customers to engage
with us, as our website and mobile app allow our pet parents to
manage their pets’ health, wellness, and merchandise needs, while
enabling them to conveniently shop for our products. We partner
with approximately 3,500 of the best and most trusted brands in the
pet industry offering approximately 110,000 products and services
offerings, to bring what we believe is a high-bar, customer-centric
experience to our customers.
Forward-Looking
Statements
This communication contains forward-looking statements about us
and our industry that involve substantial risks and uncertainties.
All statements other than statements of historical facts contained
in this communication, including statements regarding our plans and
objectives are forward-looking statements. These forward-looking
statements are based upon the current assumptions, beliefs and
expectations of our management and are subject to risks and
uncertainties that could cause actual results to differ materially,
including risks and uncertainties relating to our business strategy
and plans; our entry into the veterinary clinic market; our ability
to attract, develop, motivate and retain highly qualified and
skilled employees; and other risks, uncertainties and other factors
described in the section titled “Risk Factors” included under Part
I, Item 1A of our Annual Report on Form 10-K and in our other
filings with the Securities and Exchange Commission and elsewhere
in this communication. The results, events and circumstances
reflected in the forward-looking statements may not be achieved or
occur, and actual results, events or circumstances could differ
materially from those described in the forward-looking statements.
The forward-looking statements made in this communication relate
only to events as of the date on which the statements are made. We
undertake no obligation to update any forward-looking statements
made in this communication to reflect events or circumstances after
the date of this communication or to reflect new information or the
occurrence of unanticipated events, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231214880701/en/
Investor Contact: Jennifer Hsu ir@chewy.com
Media Contacts: Diane Pelkey dpelkey@chewy.com
Alexandra Bocci abocci@chewy.com
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