GitLab Introduces TeamOps, A New Practice For All Work Environments – Remote, Hybrid and In-Office
October 05 2022 - 9:00AM
All-Remote – Today, GitLab Inc. (NASDAQ: GTLB),
provider of The One DevOps Platform, introduced TeamOps, a
results-focused management discipline, bringing precision and
operation to how people work together.
TeamOps is how GitLab scaled from a startup to a
global public company in a decade. While GitLab has shared some of
its practices in its handbook, through The Remote Playbook and
partnering on the Coursera course on Remote Team Management, the
TeamOps certification encompasses the actionable set of techniques
and tools for making decisions in all work environments — remote,
hybrid, and in-office. Supported by a set of Action Tenets with
real-world examples for process, organizational structure and
culture, TeamOps enables teams and companies to create an
environment for better decision-making and improved execution.
Up to this point, teams, and the ways people on
them work, have been treated in a profoundly subjective manner: ad
hoc, DIY, and the quirks of a given corporate culture. In 2022 and
beyond, the world has shifted its focus from where people work to
how work happens.
“Organizations need people and teams—their
creativity, problem solving skills, perspectives, and humanity.
That need will take on more importance as we move towards a future
with bigger problems to solve, and as AI displaces any rules-based
knowledge work which can be automated.” said Sid Sijbrandij, GitLab
CEO and Co-Founder. “Starting with the introduction of the TeamOps
Certification, we aim to help organizations make greater progress
with behavior-based ways of working that can be implemented
immediately. There are a lot of best practices already out there,
but the best practices about making decisions are tactical. TeamOps
is a more comprehensive approach.”
Grounded in four guiding principles that help
organizations rationally navigate the dynamic, changing nature of
work, TeamOps focuses on the behaviors that make for better
teams.
Teams exist to deliver results
Organizations often judge teams based on key
results, performance metrics and other indicators. In reality, a
result is not a one-time event; rather, delivering a result
establishes a new baseline. As part of the TeamOps framework, all
team members are empowered to contribute to all meaningful business
outcomes.
Teams must be informed by an objective,
shared reality
To make informed decisions, teams must have access
to shared knowledge. While other management philosophies prioritize
the speed of knowledge transfer, TeamOps optimizes for the speed of
knowledge retrieval. With everyone consuming the same information
documented in a single source of truth, this allows for maximum
contribution and inclusivity among organizations.
Everyone must be able to
contribute
In conventional organizations, there's often
inherent pressure to present a complete and polished project,
document, or plan before asking for feedback. This expectation
slows progress and expends valuable time that could be used to
exchange multiple rounds of feedback on smaller changes. Despite
the initial discomfort that comes from sharing the minimal viable
change, TeamOps creates a system where everyone can consume
information and contribute, regardless of level, function, or
location, thus creating faster execution, a shorter feedback loop
and the opportunity to course-correct sooner.
Decisions are the fuel for high-performance
teams
It can be appealing to seek out the most
interesting solution to solve a problem and consensus among teams
to avoid risk. This can result in slow decision-making, an increase
of complexity in the organization and decrease the frequency of
innovation. With TeamOps, success is correlated with decision
velocity: the quantity of decisions made in a particular stretch of
time (e.g. month, quarter) and the results that stem from faster
progress. This unlocks an organization's power to collaborate,
reduce politics and create asynchronous workflows.
It is GitLab's mission to make it so that everyone
can contribute. When applied to management, this creates an
atmosphere where everyone is empowered to lead. GitLab has released
a TeamOps Certification course, free and open to the public, which
enables teams and companies to experience the framework in a shared
environment. To enroll and complete the certification, visit
here.
About GitLab
GitLab is The One DevOps Platform for software
innovation. As The One DevOps Platform, GitLab provides one
interface, one data store, one permissions model, one value stream,
one set of reports, one spot to secure your code, one location to
deploy to any cloud, and one place for everyone to contribute. The
platform is the only true cloud-agnostic end-to-end DevOps platform
that brings together all DevOps capabilities in one place.
With GitLab, organizations can create, deliver, and
manage code quickly and continuously to translate business vision
into reality. GitLab empowers customers and users to innovate
faster, scale more easily, and serve and retain customers more
effectively. Built on Open Source, GitLab works alongside its
growing community, which is composed of thousands of developers and
millions of users, to continuously deliver new DevOps
innovations.
Media Contact
Kristen Butler
GitLab Inc.
press@gitlab.com
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