Qualtrics Named a Leader in People-Oriented Text Analytics Platforms Report
June 23 2022 - 8:30AM
Business Wire
Qualtrics (Nasdaq: XM), was named as a Leader in The Forrester
Wave™: People-Oriented Text Analytics Platforms, Q2 2022 report.
Qualtrics received the highest score in the strategy category (tied
with another vendor) and the highest scores possible in product
vision, omnichannel data integration and partner ecosystem.
“Leading organizations around the world, including Kroger,
Barclays and EY, trust Qualtrics to uncover critical insights from
every customer interaction and take action in real-time. And the
Qualtrics platform is operating at incredible scale, processing
more than 1.8 billion interactions in the past 12 months,”
said Brad Anderson, Qualtrics president of product and engineering.
“We continue to deeply invest in our strategy and platform as we
define the next generation of experience management for our
customers.”
Qualtrics gives organizations the ultimate advantage, helping
them use data to uncover unmet needs, deepen customer
relationships, and build the products, services, and experiences
people want—with empathy, speed and scale.
With its acquisition of Clarabridge, Qualtrics added
industry-leading omnichannel analytics to the #1 experience
management platform. Now Qualtrics customers can use sophisticated
AI and machine learning to discover, analyze and act on customer
and employee feedback from structured and unstructured sources–all
on a single, agile experience management platform.
Qualtrics’ advanced natural language understanding spans 23
languages (and emojis) with more than 150 industry models. The
platform can tune in to the nuanced terminology and discussions
happening across industries and even discover and understand
critical human nuances such as effort, emotion and intent.
To learn more about how Qualtrics is helping organizations make
every customer and employee interaction an experience that matters,
visit www.qualtrics.com/discover. To read more about Forrester’s
point of view on Qualtrics’ acquisition of Clarabridge, click
here.*
About Qualtrics
Qualtrics, the leader and creator of the Experience Management
(XM) category, is changing the way organizations manage and improve
the four core experiences of business: customer, employee, product
and brand. Over 16,750 organizations around the world use Qualtrics
to listen, understand and take action on experience data—the
beliefs, emotions and intentions that tell you why things are
happening, and what to do about it. The Qualtrics XM Platform™ is a
system of action that helps businesses attract customers who stay
longer and buy more, engage employees who build a positive culture,
develop breakthrough products people love and build a brand people
are passionate about. To learn more, please visit
qualtrics.com.
*Forrester blog, Qualtrics’ $1.125B Acquisition Of Clarabridge
Upends The Customer Feedback Management Market, Judy Weader, July
30, 2021
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version on businesswire.com: https://www.businesswire.com/news/home/20220623005330/en/
Tyler Petersen Press@qualtrics.com
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