Windstream Enterprise Resale enhances contact center services to OfficeSuite UC® White Label
March 19 2019 - 9:30AM
Windstream Enterprise Resale, a leading provider of advanced cloud
and network solutions, today announced major Contact Center
Services (CCS) enhancements to its OfficeSuite UC
®
White Label product. Customers can now leverage Interactive Voice
Response (IVR), customer call back and outbound call center
capabilities.
“This fully integrated, scalable, cloud-hosted CCS platform
expands the market for Windstream Enterprise Resale partners,
equipping them with additional capabilities to sell and support
larger businesses requiring greater sophistication in managing and
answering customer calls,” said John Nishimoto, vice president of
products for Windstream. “This empowers businesses to deliver a
superior customer experience without additional capital
expenditures, expensive administration licenses or specialized
technical training to operate and support.”
The CCS platform provides unlimited, scalable flexibility for
end-user call center employees, allowing representatives to work
from virtually anywhere in the world and enabling the ability to
train and monitor remotely. Complete integration with the
OfficeSuite UC® product ensures accurate
reporting and real-time tracking of agent statuses. Advanced
skill-based routing provides a best-in-class customer
experience.
In addition to proprietary OfficeSuite
UC® White Label service, Windstream
Enterprise Resale offers a wide variety of cloud-based and network
solutions to its resale partners including SD-WAN Wholesale,
Dedicated Internet Access, MPLS, Ethernet Solutions, Wavelengths,
and Cloud SIP and PRI that are collectively designed to help resale
partners provide solutions that increase productivity, improve
security and reliability for their business end users. More at
windstreamenterprise.com/wholesale/resale-services.
ABOUT WINDSTREAM
Windstream Holdings, Inc., a FORTUNE 500 company, is a leading
provider of advanced network communications and technology
solutions. Windstream provides data networking, core transport,
security, unified communications and managed services to
mid-market, enterprise and wholesale customers across the U.S. The
company also offers broadband, entertainment and security services
for consumers and small and medium-sized businesses primarily in
rural areas in 18 states. Services are delivered over multiple
network platforms including a nationwide IP network, our
proprietary cloud core architecture and on a local and long-haul
fiber network spanning approximately 150,000 miles. Additional
information is available at windstream.com or
windstreamenterprise.com. Please visit our newsroom at
news.windstream.com or follow us on Twitter at @Windstream or
@WindstreamBiz.
Media ContactSarah C. Davis,
720.529.7611Sarah.C.Davis@windstream.com