Guidewire ClaimCenter Selected by Rakuten General Insurance Co., Ltd. for Automobile Insurance
January 15 2019 - 7:05PM
Business Wire
Rakuten General Insurance expects to increase
the number of claims they can process by 150%
Guidewire Software, Inc. (NYSE: GWRE), provider of the industry
platform non-life insurers rely upon, (Headquarters: Foster City,
CA, USA; Japanese Subsidiary: Guidewire Software Japan K.K.;
Headquarters: Chuo-ku, Tokyo; Country Manager and Representative
Director: Yoshinori Kuwa; hereinafter “Guidewire”) announced that
Guidewire ClaimCenter™ (hereinafter “ClaimCenter”), its non-life
insurance claims management system, has been selected by Rakuten
General Insurance Co., Ltd. (hereinafter “Rakuten”) for its
automobile insurance business. Guidewire
PartnerConnect™ Consulting member, B-Prost Co., Ltd., will be
leading the project with a full-scale implementation scheduled for
2019.
ClaimCenter is an insurance claims management system that
supports the automation of all lines of personal, commercial, and
workers' compensation insurance and enables end-to-end claims
lifecycle management, including:
- Increased operational efficiency with
intuitive operability;
- Improved service quality and service
uniformity through the establishment of a workflow utilizing
activities and alert functions; and
- Integrated management of information
required allowing insurers to adapt quickly as market conditions
evolve.
The increase in Rakuten automobile insurance policyholders means
an increase in the number of accident claims being handled by the
company, and this number is expected to increase further as the
number of policyholders continues to grow. Given this, Rakuten
sought ways to improve productivity by providing improved accident
response services, while maintaining the number of current staff.
ClaimCenter will enable integrated claims management, which has
previously been handled by several individual systems, such as a
contract content inquiry system, accident negotiation system, and
insurance premium payment system. By consolidating multiple legacy
systems, Rakuten will have a seamless workflow of claims
operations, allowing staff to provide higher levels of customer
service for their policyholders. Rakuten expects that the
transformation involving the ClaimCenter implementation will
increase its claim handling capacity by 150% while maintaining high
quality services to policyholders.
“We chose ClaimCenter after we carefully reviewed packaged
products from other vendors as well as our own systems. Key factors
for selecting Guidewire ClaimCenter include its compatibility with
new technologies and advanced functionality and operability. We
were also impressed with Guidewire’s wealth of experience with
implementation projects both here in Japan and overseas,” said Mr.
Osamu Sato, Claims Management Department, Rakuten.
“We are very pleased that Rakuten will be implementing
ClaimCenter as its automobile insurance claims management system.
We are confident that it will make it easier for Rakuten to
effectively handle its ever-increasing claims load and exceed
policyholder expectations for improved claims handling,” said
Yoshinori Kuwa, country manager and representative director,
Guidewire Software Japan K.K.
About Rakuten General Insurance Co., Ltd.
Rakuten General Insurance Co., Ltd. was established and
registered on February 28, 1951 with 50 million yen of capital
provided by Nomura Securities, Daiwa Bank (currently Resona Bank),
Dai-ichi Bank (currently Mizuho Bank) and other financiers and
leading companies. On March 17 of the same year, the company was
granted a license for, and began offering, fire, marine and
transport insurance. Since then, Rakuten Insurance has continued to
steadily expand through numerous proactive endeavors and corporate
efficiency boosting initiatives. On March 30, 2018, Rakuten
Insurance became a subsidiary of Rakuten, Inc.
About Guidewire ClaimCenter
ClaimCenter is an end-to-end claims administration system
designed for the specific requirements of non-life insurance
services. Applicable to a full range of products in the P&C
insurance industry, ClaimCenter enables prompt, effective decision
making and claim response, while reducing service costs.
ClaimCenter can be implemented alone or as a part of Guidewire
InsuranceSuite™ and can be used in combination with existing or
external systems. For more details, please visit:
https://www.guidewire.com/jp/products/claimcenter.
About Guidewire Software
Guidewire delivers the industry platform that non-life insurers
rely upon to adapt and succeed in a time of accelerating change. We
provide the software, services, and partner ecosystem to enable our
customers to run, differentiate, and grow their business. We are
privileged to serve more than 350 companies in 32 countries. For
more information, please visit www.guidewire.com. Follow us on
twitter: @Guidewire_PandC.
NOTE: For all information about Guidewire’s trademarks,
visit https://www.guidewire.com/legal-notices.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190115005899/en/
Diana StottDirector, CommunicationsGuidewire Software,
Inc.+1.650.356.4941dstott@guidewire.com
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