Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
November 13 2018 - 9:00AM
Calabrio, a leading provider of customer engagement and analytics
software, today announced a follow-on investment from KKR to
continue its rapid growth and shift to the cloud.
With this investment, Calabrio will continue its focus on
providing world-class products and services to customers who
increasingly want to avoid on-premises environments in favor of
low-resource-intensive cloud deployments. With the global
cloud-based contact center market expected to grow at a rate of 25
percent from 2017 to 2022, Calabrio’s multi-tenanted solution is
poised to serve this fast-expanding customer base.
“As cloud transformation accelerates across every industry and
every aspect of the enterprise, the cloud-based contact center is
rapidly becoming the model for many innovative and successful
organizations,” said Tom Goodmanson, president and CEO at Calabrio.
“We have seen a rapid shift from on-premises to cloud-based
deployments. Having a partner like KKR to back this growth has been
a driver of our success.”
Calabrio ONE’s powerful voice-of-the-customer analytics and
advanced reporting deliver deep insights to the enterprise. The
unified suite provides a single view of the customer, and improves
the agent and customer experience through workforce management
(WFM) and quality management (QM) capabilities. Calabrio ONE is
deployed in the cloud, as a hybrid or on-premises, and deeply
integrates with leading Contact Center as a Service (CCaaS)
providers Amazon Connect, Cisco Customer Journey Platform, Five9
and Serenova, as well as a number of privately hosted CCaaS
vendors.
“Calabrio is taking the world’s contact centers to the cloud,”
said John Park, Calabrio’s Chairman of the Board and Member at KKR.
“The company’s first-to-market WFO cloud offering eases the
transition for enterprises and has driven significant global
growth. This additional investment by KKR will further Calabrio’s
momentum and leadership in the thriving customer engagement and
analytics arenas.”
About KKRKKR is a leading global
investment firm that manages investments across multiple asset
classes including private equity, energy, infrastructure, real
estate, credit and hedge funds. KKR aims to generate attractive
investment returns by following a patient and disciplined
investment approach, employing world‐class people and driving
growth and value creation at the asset level. KKR invests its own
capital alongside its partners’ capital and brings opportunities to
others through its capital markets business. References to KKR’s
investments may include the activities of its sponsored funds. For
additional information about KKR & Co. L.P. (NYSE:KKR), please
visit KKR’s website at http://www.kkr.com/ and on Twitter
@KKR_Co.
About Calabrio Calabrio is a customer
engagement software company that provides analytic insights to
catalyze growth through customer service contact centers.
The Calabrio ONE® software suite empowers everyone in an
organization, from contact center agents to the CEO, with
easy-to-use tools that provide a better understanding of the
customer. Every customer interaction yields insights that expand
customer-consciousness, which is how leading companies now drive
growth and long-term corporate prosperity. Find more
at https://www.calabrio.com/ and
follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered
trademarks or trademarks of Calabrio, Inc. All other trademarks
mentioned in this document are the property of their respective
owners.
Media Contact:Kelsey
QuickstadCalabrioUS@hotwireglobal.com
KKR (NYSE:KKR)
Historical Stock Chart
From Aug 2024 to Sep 2024
KKR (NYSE:KKR)
Historical Stock Chart
From Sep 2023 to Sep 2024