Pharmacy2U Selects RingCentral for Innovative Omnichannel Communications
September 20 2018 - 8:00AM
Business Wire
UK’s largest online pharmacy to add more
digital communication channels and streamline contact centre
operations as growth accelerates
RingCentral UK, Ltd., a leading provider of enterprise cloud
communications and collaboration solutions and a wholly owned
subsidiary of RingCentral, Inc. (NYSE:RNG), has been selected by
Pharmacy2U, the UK's largest online pharmacy, as its central
communication platform to help it deliver a truly customer-centric
contact centre experience to support its rapid growth.
Pharmacy2U helps over 240,000 people across the country manage
their NHS repeat prescriptions. Set up by a team of pharmacists in
1999, Pharmacy2U was a founding partner to the NHS in developing
the Electronic Prescription Service (EPS).
“We are adding around 7,000 patients per week, which is the
equivalent of 16 new High Street pharmacies opening each month, and
our aim is to allow people to contact us using the method that
suits them best, whether that’s by phone, email, or webchat,” said
Andy Williams, Director of Customer Care for Pharmacy2U. “With
RingCentral, we have an innovative and industry-proven platform
that will allow us to deliver a truly unified communication
experience and continue to deliver the highest levels of customer
service while driving efficiency across the business.”
RingCentral Contact Centre™ is an omnichannel solution that
helps people using Pharmacy2U to choose their preferred method of
communicating, via voice, chat, SMS, email, and more. The platform
includes intelligent IVR and self-service options that are tightly
integrated with smart routing functionality to help patients
connect more quickly to the advisor who can best handle their
needs. The platform also includes tools to help Pharmacy2U optimise
staff scheduling and improve contact centre efficiencies.
Pharmacy2U is already using RingCentral Glip to help manage the
system integration and migration project.
“Pharmacy2U is an innovator in the health industry that is
making a real difference to people across the country,” said Steven
Rafferty, Regional Vice President of Enterprise Sales, EMEA at
RingCentral. “We’re proud to help them deliver a seamless patient
experience through our open and flexible platform. We look forward
to identifying new ways to partner with Pharmacy2U as they continue
to expand.”
About RingCentral
RingCentral, Inc. (NYSE:RNG) is a leading provider of global
enterprise cloud communications and collaboration solutions. More
flexible and cost-effective than legacy on-premises systems,
RingCentral empowers today’s mobile and distributed workforce to
communicate, collaborate, and connect from anywhere, on any device.
RingCentral unifies voice, video, team messaging and collaboration,
conferencing, online meetings, and integrated contact centre
solutions. RingCentral’s open platform integrates with leading
business apps and enables customers to easily customise business
workflows. RingCentral is headquartered in Belmont, California, and
has offices around the world.
©2018 RingCentral, Inc. All rights reserved. RingCentral,
RingCentral Contact Center, and the RingCentral logo are trademarks
of RingCentral, Inc.
About Pharmacy2U
Pharmacy2U is a different kind of pharmacy. Born online in 1999
with a strong heritage in traditional pharmacies where our founding
pharmacists worked, we know too well the frustrations of patients.
We have set out to reinvent pharmacy care and put patients at the
heart of it. We are a pharmacy where clinical excellence &
patient care meets unique technology, which truly helps families
live healthier and happier lives. We are the founding partner to
the NHS in developing the Electronic Prescription Service and
assisted the NHS in the first pilot programme in 2001.
We treat our patients as customers and deliver the effortless
and trustworthy services they are used to in every aspect of their
lives. And this sets us apart.
- no waiting in line
- no picking up & dropping off repeat
prescriptions
- no waiting for medicine stock to come
in
- no worrying about running out of
medicines
- the convenience of modern tools: mobile
app, reminders to re-order, ability to manage your repeat
prescriptions online, friendly pharmacists available to assist
you
We are the largest NHS online pharmacy. Our online and home
delivery NHS Repeat Prescription Service is used by hundreds of
thousands of patients.
Pharmacy2U.co.uk provides NHS Repeat Prescriptions and Online
Doctor services. Pharmacy2U.co.uk is regulated by the General
Pharmaceutical Council in the same way all UK pharmacies are. The
Online Doctor service is also regulated by the Care Quality
Commission.
http://www.pharmacy2u.co.uk
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