Dropbox and Salesforce Form Strategic Partnership
March 09 2018 - 8:00AM
Business Wire
Today Dropbox and Salesforce (NYSE: CRM) announced a strategic
partnership to connect Salesforce’s #1 CRM platform with Dropbox’s
leading collaboration platform, enabling companies of all types and
sizes to collaborate and more deeply connect with their customers
across sales, service, marketing, commerce, and more.
The companies will initially deliver two new integrations to
drive brand engagement and boost team productivity:
- Commerce Cloud and Marketing Cloud +
Dropbox: Create branded, customized Dropbox folders within
Salesforce Commerce Cloud and Marketing Cloud with the new digital
asset engagement solution. Folders can be accessed by both internal
teams and external partners. With two-way workflows, content stays
relevant and up-to-date, whether the user is working in Dropbox or
Salesforce. For example, a retailer using Salesforce Commerce Cloud
may create a Dropbox folder to access product images or creative
briefs from an external creative agency. The retailer is notified
if the agency makes changes or additions and can then update their
online storefront in order to deliver a superior shopping
experience.
- Quip + Dropbox: Access Dropbox
content, such as photos, videos and slides, directly within
Salesforce Quip. Dropbox will also add support for Quip documents,
allowing joint users to work on Quip files that live in Dropbox,
furthering Dropbox’s effort to build a unified home for work.
In addition to these new integrations, Salesforce will use
Dropbox Enterprise and Dropbox will significantly extend its use of
Salesforce products including Salesforce Service Cloud, Marketing
Cloud and PRM across its business.
Expanding Partnership with Continued Focus on Customer
Success
Today’s announcement builds on the existing relationship between
Salesforce and Dropbox, including the Dropbox for Salesforce app
available on the Salesforce AppExchange. Additionally, Salesforce
Ventures, Salesforce’s corporate investment group, has been an
investor in Dropbox since 2014.
Comments on the News
- “Customer success is core to everything
we do at Salesforce and it inspires our partnerships,” said Ryan
Aytay, EVP Global Business Development & Strategy, Salesforce.
“When you bring together the world’s leading CRM and collaboration
platforms, the possibilities to create more value for our customers
are endless.”
- “This deeper partnership with
Salesforce is a great opportunity to build new value for our mutual
customers,” said Quentin Clark, SVP of Engineering, Product and
Design at Dropbox. “We’re looking forward to delivering these new
integrations so our customers can get the most out of their
tools.”
- “Salesforce has completely changed the
way businesses connect with their customers through the use of
cloud, social, mobile IoT, and AI technologies,” said Dennis
Woodside, Chief Operating Officer at Dropbox. “Together, we have
the opportunity to fundamentally change how people work.”
Pricing & Availability
- New integrations are expected to begin
rolling out the second half of 2018. To sign up for the Digital
Asset Engagement pilot, please sign up here.
- Pricing will be announced at general
availability.
Additional Resources
- Dropbox joins Salesforce at the
Salesforce World Tours in top cities around the world this spring
and at Dreamforce September 25-28 in San Francisco.
- Follow Dropbox on Twitter, Facebook,
and LinkedIn.
- Follow Salesforce on Twitter, Facebook,
and LinkedIn.
About Dropbox
Dropbox is a leading global collaboration platform that’s
transforming the way people and teams work together. With more than
500 million registered users across 180 countries, we’re on a
mission to unleash the world’s creative energy by designing a more
enlightened way of working. Dropbox is headquartered in San
Francisco, CA and has 12 offices around the world. For more
information on our mission and products, visit dropbox.com.
About Salesforce
Salesforce, the global CRM leader, empowers companies to connect
with their customers in a whole new way. For more information about
Salesforce (NYSE: CRM), visit: http://www.salesforce.com.
This press release contains forward-looking statements about
potential future offerings and features. The achievement or success
of the matters covered by such forward-looking statements involves
risks, uncertainties and assumptions. These risks and uncertainties
include, among other things, the company’s ability to continue to
release, gain customer acceptance of and provide support for new
and improved versions of the company’s services and the company’s
ability to realize benefits from strategic partnerships. If any
such risks or uncertainties materialize or if any of the
assumptions prove incorrect, the company’s results could differ
materially from the results expressed or implied by the
forward-looking statements we make. Further information on these
and other factors that could affect the company’s financial results
is included in the reports on Forms 10-K, 10-Q and 8-K and in other
filings we make with the Securities and Exchange Commission. Any
unreleased services or features referenced in this or other press
releases or public statements are not currently available and may
not be delivered on time or at all. Customers who purchase
Salesforce or Dropbox applications should make their purchase
decisions based upon features that are currently available.
Salesforce has headquarters in San Francisco, with offices in
Europe and Asia, and trades on the New York Stock Exchange under
the ticker symbol “CRM.” For more information please visit
http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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version on businesswire.com: http://www.businesswire.com/news/home/20180309005323/en/
SalesforceKatie Duffy,
415-203-2825kduffy@salesforce.comorDropboxStacey Johnson,
805-720-1767staceyj@dropbox.com
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