BUFFALO, N.Y., Feb. 12, 2018 /PRNewswire/ -- M&T Bank has
been recognized once again for providing exceptional service
quality to businesses. In its recently released survey results,
Greenwich Associates recognized M&T Bank as a national and
regional winner of 10 Excellence Awards based on customer
satisfaction.
Every year, Greenwich Associates surveys approximately 30,000
businesses in markets across the U.S. to benchmark the quality of
banking products and services in the marketplace. Of more than 600
banks evaluated, only 33 received awards in small business banking,
while 43 received awards in the middle market category.
Since 2011, M&T Bank has earned a total of 89 Greenwich
Excellence Awards, of which 71 were in small business. The company
has been in the top five percent of banks evaluated in the small
business category for the past six years.
"These awards are especially meaningful to us because they're
based on customer feedback," said M&T Senior Vice President for
Business Banking, Eric Feldstein.
"Our bankers work closely with their clients day after day,
providing them with the capital they need, and also sharing
solutions, experience and advice to help them achieve their
business goals, and this recognition confirms our customers value
the level of service we provide."
Nationally, M&T Bank received Excellence Awards in:
- Branch Satisfaction - Small Business
- Customer Service, Cash Management - Small Business
- Ease of Product Implementation, Cash Management - Small
Business
- Likelihood to Recommend - Middle Market
- Overall Satisfaction with Relationship Manager - Small
Business
Regionally, M&T Bank received Excellence Awards in:
- Likelihood to Recommend - Middle Market
- Likelihood to Recommend - Small Business
- Overall Digital Experience, Cash Management - Small
Business
- Overall Satisfaction, Cash Management - Middle Market
- Overall Satisfaction, Cash Management - Small Business
"We're pleased that Greenwich Associates and our customers have
recognized M&T as a bank committed to exceptional service,"
said Senior Vice President and Commercial Banking Area Executive,
Mike Keegan. "Our bankers work hard
to understand what's important to our clients, providing the right
solutions to help them grow and manage their companies."
M&T Bank provides a full range of banking, investment,
insurance and mortgage products and services designed for
businesses and their owners. The company ranks as one of the 20
largest U.S.-based commercial banks, and in 2017 was cited as the
8th largest U.S. Small Business Administration (SBA) lender in
the nation and number one lender in most of its larger communities,
including Baltimore, Md.,
Buffalo, N.Y., Delaware and Washington, D.C.
Additional information on M&T Bank can be accessed
at https://newsroom.mtb.com.
About Greenwich Associates
Greenwich Associates is the
leading provider of global market intelligence and advisory
services to the financial services industry. We specialize in
providing fact based insights and practical recommendations to
improve business results. Our data focuses on the key metrics
required for effective business management: operations performance,
service quality, sales effectiveness, share of wallet, market
share, brand, and behavioral trends. Please visit our
website, www.greenwich.com, for more information.
M&T Bank
M&T Bank Corporation is a financial
holding company headquartered in Buffalo,
New York. M&T's principal banking subsidiary, M&T
Bank, operates banking offices in New
York, Maryland,
New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West
Virginia and the District of
Columbia. Trust-related services are provided by M&T's
Wilmington Trust-affiliated companies and by M&T Bank.
© 2018 M&T Bank. Member FDIC.
Equal Housing Lender.
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SOURCE M&T Bank Corporation