SAN FRANCISCO, Jan. 10, 2018 /PRNewswire/ -- Salesforce
(NYSE: CRM), the global leader in CRM, today announced the
State of Colorado has selected
Salesforce to modernize the Colorado Benefits Management System
(CBMS) and provide faster service to citizens in need of food, cash
and medical assistance.
CBMS is used by more than 5,000 county and medical assistance
site employees across the State of
Colorado to determine an individual's eligibility for
assistance. The prior legacy IT system hindered the state's ability
to respond to citizens in a timely manner, while also costing
taxpayer dollars. To remedy this, the state is deploying Salesforce
Service Cloud and the Salesforce Platform—the deployment will be
led by Deloitte. By moving CBMS to a cloud-based, modular
application that is modern and agile, county employees will be able
to more quickly respond to customer service inquiries and process
applications for food, cash and medical assistance, resulting in a
better experience for citizens.
Colorado is also deploying
Salesforce Analytics to automate reporting and gain a deeper
understanding of CBMS data and performance at both the state and
individual county levels. Salesforce Analytics dashboards will
provide insight on CBMS KPIs such as staff workloads, how long it
takes to process new applications and where applications are
getting backlogged. This will empower the state and counties to
make better decisions, more effectively manage their employees and
find ways to continually improve operational efficiency.
"Our mission is to leverage next-generation technology that
makes it easier for our citizens to engage with their government,"
said Suma Nallapati, secretary of
technology and chief information officer, State of Colorado. "By modernizing CBMS, we'll
be able to provide more transparency around performance, implement
new ideas faster and provide a better service experience for our
citizens."
"The complexity and cost of legacy IT systems limits a
government's ability to invest in innovation that is critical to
future success," said Casey Coleman,
SVP, government solutions, Salesforce. "Salesforce's modern,
flexible and secure-enabled cloud platform will allow the
State of Colorado to stay on the
front line of innovation and deliver faster and more personalized
services to its citizens."
"The State of Colorado
demonstrated its commitment to innovation and we are pleased to
work alongside them to create a unique experience for their
citizens," said Sanjay Shah,
principal, public sector, Deloitte Consulting LLP. "Our State and
Local government experience, coupled with our Salesforce technical
knowledge, allows Deloitte to provide our clients leading digital
government transformation services."
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.
About Deloitte
Deloitte provides industry-leading
audit, consulting, tax and advisory services to many of the world's
most admired brands, including more than 85 percent of the Fortune
500 and more than 6,000 private and middle market companies. Our
people work across more than 20 industry sectors to make an impact
that matters — delivering measurable and lasting results that help
reinforce public trust in our capital markets, inspire clients to
see challenges as opportunities to transform and thrive, and
help lead the way toward a stronger economy and a healthy society.
Deloitte is proud to be part of the largest global professional
services network serving our clients in the markets that are most
important to them.
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SOURCE Salesforce