Five9 Named ‘Hot Vendor’ for Digital Communications by Aragon Research
October 05 2017 - 8:09AM
Business Wire
Leading analyst firm cites Five9’s omnichannel
approach as differentiator
Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud software
for the enterprise contact center market, announced today it has
been named a “Hot Vendor” in Aragon Research’s Hot Vendors in
Digital Communications report. Aragon Research recognized Five9’s
integrated omnichannel approach to customer engagement across
phone, web, chat, email, video and social media.
“Today’s consumers are more connected than ever before, and they
expect the brands they engage with to be present on their preferred
platforms, whether that’s phone, email, web chat or social media,”
said Mike Burkland, President and CEO, Five9. “We are honored to be
recognized as a Hot Vendor in Digital Communications by the team at
Aragon Research and are proud of Five9’s success in developing a
leading-edge contact center solution that addresses these needs and
expectations.”
Five9’s cloud contact center solutions bridge the divide between
different communications channels with Five9 omnichannel. Five9
solutions empower agents across all channels – voice and digital –
with a unified desktop, integration into the leading CRM systems
and contextual customer journey analytics.
"Digital Communications is the future of enhancing Customer
Journeys," said Jim Lundy, CEO and Lead Analyst at Aragon Research.
“We named Five9 a Hot Vendor for Digital Communications because it
provides its users with an end to end platform on
which to engage with customers and solve problems in real
time.”
Read the full Aragon Research report on Digital Communications,
here.
Click to Tweet: .@Five9 named a Hot Vendor in Digital
Communications by @AragonResearch1
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Aragon Research Disclaimer
Aragon Research does not endorse vendors, or their products or
services that are referenced in its research publications, and does
not advise users to select those vendors that are rated the
highest. Aragon Research publications consist of the opinions of
Aragon Research and Advisory Services organization and should not
be construed as statements of fact. Aragon Research provides its
research publications and the information contained in them "AS
IS," without warranty of any kind.
About Five9
Five9 is a leading provider of cloud software for the enterprise
contact center market, bringing the power of the cloud to thousands
of customers and facilitating more than three billion customer
interactions annually. Since 2001, Five9 has led the cloud
revolution in contact centers, helping organizations transition
from legacy premise-based solutions to the cloud. Five9 provides
businesses with cloud contact center software that is reliable,
secure, compliant and scalable, which is designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit
www.five9.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20171005005273/en/
Five9Gabrielle Targosz,
925-403-1199Gabrielle.Targosz@five9.comorSHIFT CommunicationsLeslie
Clavin, 415-591-8440Five9PR@shiftcomm.com
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