SUWANEE, Ga., Sept. 14, 2017 /PRNewswire/ -- ARRIS
International plc (NASDAQ: ARRS) today introduced ARRIS
HomeAssure™, a comprehensive solution for service providers to
deliver optimum home Wi-Fi® experiences.
Available now, the ARRIS HomeAssure solution addresses growing
expectations for reliable and ubiquitous Wi-Fi - to minimize the
challenges consumers face today when setting up and managing the
ever-increasing number of Wi-Fi devices and Wi-Fi-enabled
applications in the home.
With HomeAssure, consumers will experience consistent,
high-speed Wi-Fi coverage, in and around the home, with Wi-Fi
extenders and intelligent gateways that are simple to install,
configure and manage. The solution proactively optimizes Wi-Fi,
intelligently steering devices across access points on the home
network for the best connection, making it easier to receive great
Wi-Fi performance on every device, and even sustains voice over
Wi-Fi calling. Subscribers can take control of their own home
network, to manage set-up and fix problems, via a web portal or
mobile app.
For service providers, the HomeAssure solution offers one of the
most comprehensive sets of tools for delivering a first-class Wi-Fi
experience. Operators report more than one in three calls to
customer support are related to Wi-Fi issues – and many of these
can be as simple as "what is my Wi-Fi password?". HomeAssure
addresses these and all other major Wi-Fi help desk call drivers by
providing customer support personnel with much needed visibility,
as well as the tools to remotely manage and optimize Wi-Fi for the
customer to maintain the best service levels for all devices on the
home network.
"The promise of gigabit broadband makes Wi-Fi one of today's
biggest focal points for service quality. Consumers expect
consistent, high-speed Wi-Fi coverage throughout their home, even
outside to their patios," said Larry
Robinson, ARRIS President, Customer Premises Equipment
(CPE). "ARRIS HomeAssure allows service providers to couple the
next era of Gigabit services with a great Wi-Fi experience. It
combines our leadership in CPE, broadband services, and network and
cloud technology to offer service providers a carrier-grade,
end-to-end solution for ensuring the best possible Wi-Fi
experience. It's simple to use, self-optimizing, and it offers a
valuable tool for reducing calls to the call center while improving
customer satisfaction and loyalty."
The open, standards-based solution integrates ARRIS
HomeAssure-enabled broadband gateways and network extenders,
consumer and technician applications, and the ARRIS ECO cloud
management platform to improve operations management and help-desk
support.
ARRIS HomeAssure addresses:
- Auto-configuration of network extenders – increase
coverage in the home with self-configuring, ARRIS HomeAssure
enabled Wi-Fi extenders, removing the need to enter SSID and
password information.
- Automated Network Optimization – devices
automatically move to the access point with the best signal or to
avoid congestion and maximize performance. Fast Steering
capabilities (also known as BSS Transition Management, 802.11v)
move devices between access points in milliseconds, enabling voice
or video calling over Wi-Fi.
- Consumer control via app, web and voice – manage
the home network and fix problems, simply. This includes viewing
and changing SSID/ passwords, signal measurement to locate the best
place for an extender, configuring guest access and setting
parental controls.
- ECO Cloud Management – service provider capabilities
including: remote monitoring and configuration for policy
management and fault diagnosis; analytics for service improvement
and consumer insights; help-desk tools to give the customer service
team visibility of the entire home network to resolve issues; and
tools for technicians to improve on-site service efficiency. The
modular architecture allows service providers to enhance existing
management platforms with HomeAssure.
ARRIS will demonstrate the ARRIS HomeAssure solution at IBC in
Amsterdam from 15-19 September
(Hall1, stand B19).
About ARRIS
ARRIS International plc. (NASDAQ:
ARRS) is a world leader in entertainment and communications
technology. Our innovations combine hardware, software, and
services across the cloud, network, and home to power TV and
Internet for millions of people around the globe. The people of
ARRIS collaborate with the world's top service providers, content
providers, and retailers to advance the state of our industry and
pioneer tomorrow's connected world. For more information,
visit www.arris.com.
For the latest ARRIS news:
- Check out our blog: ARRIS EVERYWHERE
- Follow us on Twitter: @ARRIS
ARRIS, the ARRIS Logo and HomeAssure are trademarks or
registered trademarks of ARRIS Enterprises LLC. All other
trademarks are the property of their respective owners. ©
2017 ARRIS Enterprises LLC. All rights reserved.
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SOURCE ARRIS International plc.