ibex to Showcase Next-Generation CX Solutions for Utilities at CS Week 2024
April 29 2024 - 9:00AM
ibex (NASDAQ: IBEX), a leading global provider of business
process outsourcing (BPO) and customer engagement technology
solutions, today announced it will be at CS Week Conference
48, in Fort Worth, Texas, April 29 to May 2, 2024. ibex will be
showcasing its full suite of integrated CX solutions designed to
help utilities connect, engage, and stay connected with their
customers throughout the modern utility lifecycle.
“ibex continues to drive innovation and deliver cutting-edge
technology and contact center solutions tailored to the unique
needs of modern utilities and their customers,” said Matt Williams,
Vice President of Business Development at ibex. “We look forward to
engaging with industry leaders and sharing best practices at this
year’s CS Week."
On display at booth 1311 will be ibex’s CX for Utilities suite,
which offers a range of solutions for the entire utility customer
lifecycle, including:
- New Connection: Set the tone for lifelong
relationships with this world-class new customer onboarding
experience. The solution enables modern utilities to support new
customers, improve utility program participation, optimize Beyond
the Meter enrollment, enhance CSAT, and build incremental revenue
to invest for lifetime customer engagement.
- CliCX Utility Marketplace: A turnkey utility
marketplace stocked with an expanded array of products and services
to fit every utility customer’s needs.
- Mindshare Digital Outreach: Create continuous
and meaningful mindshare with your customers with regular digital
outreach campaigns to drive awareness, adoption, and lifetime
value.
- RefleCX Voice of the Customer Surveys: Build
an ecosystem of digital listening posts across all milestones in
your customer landscape for real-time telemetry of your CX.
CS Week is the premier customer service utilities conference in
North America with more than 2,000 utility professionals and
industry partners in attendance. The conference serves the
educational and networking needs of electric, gas, water/wastewater
and cable utilities from small to large, from municipal to
investor-owned.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website
at ibex.co and connect with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/fc7d19e7-6999-4b60-a38a-4fbd66ac593f
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