DALLAS
COUNTY, Texas, July 10,
2024 /PRNewswire/ -- Dallas County, Texas ("the County") is providing an update on
a prior security incident that may impact the confidentiality of
certain information maintained by the County.
As the County previously shared with its residents and partners,
on October 19, 2023, the County
became aware of a cybersecurity incident affecting a portion of its
environment. Upon detection, the County promptly took steps
to contain the incident and engaged third-party cybersecurity
specialists to perform a comprehensive investigation, including to
determine what data may be involved.
During the investigation, the County established a dedicated
call center for individuals to call should they have any questions
relating to the incident and to obtain complimentary credit
monitoring services should they have any concerns. The call center
continues to be operational as of the date of this notice and will
remain open for an additional 90 days.
The County recently completed its investigation and determined
that certain information related to individuals may be
involved. The specific types of information impacted are
detailed further below.
The County might hold information about individuals for several
reasons: they could be a resident, an employee, or they might have
received services from or interacted with one of our agencies
(e.g., Department of Health and Human Services). Additionally, the
County participates in data sharing agreements with other
organizations to enhance the services we offer to our residents and
the public.
While the information affected by this incident varies based on
the individual and their association with the County, this incident
primarily involved the following information: name; Social Security
number (SSN); date of birth; driver's license/state identification
number; and taxpayer identification number. For some individuals,
certain types of medical information (e.g., diagnosis or conditions
information) and health insurance information may be involved.
The County is actively notifying impacted individuals through
various communication channels. This includes notice through
nationwide media, an update to its dedicated website
(www.dallascounty.org/about-us/hot-links/notice-cybersecurity-incident.php),
and letters mailed to individuals whose contact information was
available. The County is also offering two years of complimentary
credit monitoring and identity theft protection services to
individuals whose Social Security or taxpayer identification
numbers were involved.
The County established a dedicated call center for individuals
to call should they have any questions relating to the incident or
to confirm whether their information was involved. The phone number
is 1 (888) 330-2852 and representatives are available Monday
through Friday, 8 AM to 8 PM CT.
Individuals may also write to the County at 500 Elm Street, 7th
Floor, Suite 7600, Dallas, TX
75202 with any questions or concerns.
Media Contact:
Lauren
Trimble
lauren.trimble@dallascounty.org
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content:https://www.prnewswire.com/news-releases/dallas-county-texas-provides-update-on-october-2023-security-incident-302194157.html
SOURCE Dallas County, Texas