Report lauds product excellence, integration
capabilities, and customer success in healthcare technology
CHARLOTTE, N.C., May 21, 2024 /PRNewswire/ -- InteliChart, an
award-winning provider of patient engagement solutions for
healthcare organizations of all sizes, proudly announced its
outstanding performance in the report, InteliChart Patient Portal
2024: Providing a Best-of-Breed Patient Portal Focused on
Engagement.
This report marks the company's inaugural KLAS validation and
has earned an impressive score of 86∗ in overall
customer satisfaction. This score exceeds the KLAS average for
patient portals (77.0), the general KLAS software average (79.6),
and the average of First Look reports (83.1), solidifying its
ability to provide exceptional patient engagement solutions.
KLAS, renowned for its rigorous evaluation of healthcare IT
software and services, evaluated InteliChart's Patient Portal in
categories including key performance indicators, outcomes expected
by customers, and adoption of key functionality. The report's
findings emphasized the InteliChart Patient Portal as a superior
alternative to EHR vendor offerings with its focus on integration
and enhancing patient experiences via seamless communication.
Key findings from the report include:
- A perfect 100%∗ rating for keeping all promises,
indicating unparalleled reliability and trustworthiness
- A score of 89%∗ for customer willingness to
purchase again, showcasing significant client satisfaction and
loyalty
- An A-∗ grade in executive involvement,
reflecting InteliChart's commitment to leadership engagement and
customer success
Gary Hamilton, CEO of
InteliChart, commented on the results saying, "We are thrilled to
see such positive feedback from the KLAS First Look Spotlight
Report. It's especially rewarding to know that 88% of those
surveyed view InteliChart as a vital part of their long-term
strategy. Our team is dedicated to providing best-in-class
solutions that not only meet but exceed our clients' needs for
innovative patient engagement technologies."
Customers praised InteliChart for the portal's robust
functionality, exceptional customizability, and seamless
integration capabilities. A noteworthy testimonial from one
organization stated, "We are working with the InteliChart Patient
Portal because our EHR's portal cannot produce some of the things
that we need. InteliChart's product is more flexible and has more
capabilities, functions, and features compared to other
solutions."
The survey also revealed that 88% of clients appreciate
InteliChart's value-driven approach, notably its policy against
nickel-and-diming for every feature. Furthermore, 57% of users
reported seeing immediate positive outcomes, with 86% witnessing
those outcomes within the first six months.
Hamilton further remarked on the rapid return on investment
(ROI) that clients experience, "The speed at which our customers
see tangible ROI after implementing our Patient Portal is a
testament to the effectiveness and efficiency of our products.
We're committed to continuous innovation to support our clients'
success."
InteliChart's Patient Portal is part of its Healthy Outcomes
platform, a comprehensive suite of patient engagement solutions
including online scheduling, patient reminders, digital patient
intake, virtual visits, and population health management.
For more detailed insights, read the full KLAS report. To
explore InteliChart's full suite of patient engagement solutions,
visit intelichart.com.
* Limited data
About InteliChart
InteliChart delivers the
award-winning Healthy Outcomes patient-engagement platform. This
platform is tailored to help healthcare providers meet the digital
health expectations of patients and achieve optimal health
outcomes. Their comprehensive suite of patient engagement solutions
includes the Patient Portal, Family Portal, Patient Intake, Patient
Notify, Patient Survey, Patient Schedule, Patient Activate, and
Patient eHealth. Renowned EHR vendors, hospitals, health
systems, and medical practices have chosen InteliChart as their
preferred patient engagement platform. These collective
endorsements represent over 80 million patient records. InteliChart
maintains API integration with more than 40 EHR systems, enabling
seamless access to the entire suite of Healthy Outcomes solutions.
For more detailed information about InteliChart and the Healthy
Outcomes platform, visit www.intelichart.com.
About KLAS
KLAS is a research and insights firm on a global mission to improve
healthcare delivery by amplifying the provider's voice. Working
with thousands of healthcare professionals and clinicians, KLAS
gathers data and insights on software, services, and medical
equipment to deliver timely reports, trends and statistical
overviews. The research directly represents the provider voice and
acts as a catalyst for improving vendor performance. Follow KLAS
on X and LinkedIn. Learn more
at klasresearch.com
Media Contact:
Yancey
Casey
Amendola Communications on behalf of InteliChart
(678) 895-9401
ycasey@acmarketingpr.com
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SOURCE InteliChart, LLC