SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ -- The Bay Area
Toll Authority (BATA) today announced a sharp reduction in the
penalties associated with toll violation notices sent by the
FasTrak® customer service center to customers
with unpaid invoices for toll bridge crossings.
Effective immediately — and retroactive to all violation notices
since Jan. 1 of this year for
outstanding tolls at the San Francisco-Oakland Bay, Antioch, Benicia-Martinez, Carquinez, Dumbarton, Richmond-San
Rafael and San
Mateo-Hayward bridges — the
penalty for first violation notices drops to $5 from the previous $25 and the penalty for second violation notices
falls to $15 from the previous
$70.
Bridge customers who paid toll violation penalties earlier this
year will receive a refund for the difference between the amount(s)
they paid and the amount(s) due under the new policy. Distribution
of these refunds is expected to begin in February 2022 and continue over the next several
months, after which a claim process will be posted at
www.bayareafastrak.org for customers who believe they are owed a
refund and did not receive one.
The new policy toward violation penalties was approved by BATA
at its October 2021 meeting and marks
the first policy change adopted as part of its Bay Area tolling
equity action plan unveiled in May
2021. BATA at its November
2021 meeting approved several additional policy changes
slated to become effective in the spring of 2022. These include
dropping the cost of the FasTrak® toll tag
deposit for new customers who choose not to link their account to a
credit card to $5 from the previous
$20; crediting $15 to the prepaid toll accounts of existing
customers who paid a $20 tag deposit;
reducing the minimum opening balance for a
FasTrak® account for customers who pay with cash
or check to $25 from the previous
$50; and eliminating transaction fees
for customers who replenish FasTrak® accounts or
pay violation penalties at a cash network location. BATA and the
FasTrak® customer service center in the coming
months are expected to implement additional recommendations
designed to make enrollment in the
FasTrak® electronic toll payment system more
convenient, accessible and affordable. The toll payment system is
fully automated for FasTrak® customers, with the
cost of each crossing automatically deducted from their accounts,
allowing them to avoid invoices, violation notices and penalties
altogether.
FasTrak® customers already account for about
three-quarters of all crossings at the Bay Area's state-owned toll
bridges. BATA encourages customers who do not already have
FasTrak® to open accounts online at
www.bayareafastrak.org or by phone at 1-877-229-8655 (BAY-TOLL).
Customers also may obtain FasTrak® tags at select
Costco and Walgreens stores. A map of retail locations at which
FasTrak® tags are available may be found at
https://www.bayareafastrak.org/en/howitworks/retailmap.html. Tags
purchased at Costco or Walgreens must be registered online. Drivers
who would rather replenish their FasTrak® accounts
with cash can do so at more than 100 Cash Payment Network
locations, now including Walmart stores. A map of these locations
may be found at
https://www.bayareafastrak.org/en/tolls/cashLocationsMap.html.
Drivers also may open a License Plate Account, which is a
pay-as-you-go option that links a license plate to an account and
charges that account whenever the vehicle crosses a toll bridge; or
make a one-time payment, which allows the customer to pay a toll
online up to 30 days in advance of a bridge crossing or within 48
hours afterwards. There are no fees for either of these services.
More information about License Plate Accounts and one-time payments
is available at www.bayareafastrak.org.
Customers who do not have FasTrak® or a
License Plate Account — and who do not use the online one-time
payment option — are required to return invoices with payment
within 21 days. Customers who neglect to return payment by the due
date on the invoice will receive a "Notice of Toll Evasion" with a
$5 penalty for each toll crossing.
Customers who do not return payment by the due date on the "Notice
of Toll Evasion" will receive a "Second Notice of Delinquent Toll
Evasion" with a violation penalty of $15 per crossing. Customers who do not return
payment after a second notice may have a hold put on their vehicle
registration by the DMV or have the amount owed referred to a
collection agency.
BATA administers all toll revenues from the
region's seven state-owned toll bridges.
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SOURCE Metropolitan Transportation Commission; Bay Area Toll
Authority