Western European Government Agency Invests Over $800,000 to Expand Functionality and Upgrade to Kofax TotalAgility
March 17 2015 - 8:00AM
Business Wire
Solution Provides Dynamic Case Management
Capabilities for the Resolution of Consumer Complaints Against
Financial Services Firms
Kofax® Limited (NASDAQ and LSE: KFX), a leading provider of
smart process applications that simplify and transform the First
Mile™ of customer engagement, today announced that a Western
European government agency and current Kofax customer has invested
more than $800,000 to further streamline the resolution of 300,000
consumer complaints against financial services firms and thereby
improve customer service. This government solution sale
demonstrates Kofax’s cross sell and upsell opportunity within its
large customer base and increasing adoption of Kofax
TotalAgility®.
"After recognizing the benefit of expanding the functionality of
its existing solution, this government agency decided to also
migrate to Kofax TotalAgility," said Howard Dratler, Executive Vice
President of Field Operations at Kofax. "Despite our incumbency and
success with the agency, they had to put the upgrade out to bid and
we were very happy to win.”
Kofax TotalAgility is the world’s first unified process
automation platform. TotalAgility provides an essential link
between an organization’s systems of engagement and systems of
record to help increase responsiveness to customers, improve
service levels and gain competitive advantage in order to better
manage and grow businesses while greatly reducing operating
costs.
This sale closed in the second quarter of Kofax's fiscal year
2015 and totaled approximately $860,000 in software license and
services revenue.
About Kofax
Kofax is a leading provider of smart process applications to
simplify and transform the First Mile™ of customer engagement.
Success in the First Mile can dramatically improve the customer
experience, greatly reduce operating costs and increase
competitiveness, growth and profitability. Kofax software and
solutions provide a rapid return on investment to more than 20,000
customers in financial services, insurance, government, healthcare,
supply chain, business process outsourcing and other markets. Kofax
delivers these through its direct sales and service organization,
and a global network of more than 800 authorized partners in more
than 75 countries throughout the Americas, EMEA and Asia Pacific.
For more information, visit kofax.com.
© 2015 Kofax Limited. Kofax and Kofax TotalAgility are
registered trademarks and First Mile is a trademark of Kofax
Limited.
Source: Kofax
Media:KofaxLaura Brandlin, +1 949-783-1545Director,
Communicationslaura.brandlin@kofax.comorInvestors:MKR Group
Inc.Todd Kehrli, +1 323-468-2300kfx@mkr-group.com
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