TIDMHSBA

RNS Number : 6572W

HSBC Holdings PLC

27 April 2021

27 APRIL 2021

HSBC HOLDINGS PLC

1Q21 EARNINGS RELEASE

Noel Quinn, Group Chief Executive, said:

"We had a good start to the year in support of our customers, while achieving materially enhanced returns for our shareholders. I am pleased with our revenue and cost performance, but particularly with our significantly lower expected credit losses. Global Banking and Markets had a good quarter, and we saw solid business growth in strategic areas, including Asia Wealth and trade finance, and mortgages in Hong Kong and the UK. We also strengthened our lending pipelines in our retail and wholesale businesses.

The execution of our growth and transformation plans is proceeding well. We made further progress in reducing both costs and risk-weighted assets, and launched new products and capabilities in areas of strength.

The economic outlook has improved, although uncertainties remain. We carry good momentum into the second quarter, while maintaining conservative positions on capital, funding, liquidity and credit."

Financial performance (vs. 1Q20)

-- Reported profit after tax up 82% to $4.6bn and reported profit before tax up 79% to $5.8bn. Reduced revenue continued to reflect low interest rates. This impact was partly offset as 1Q20 included materially adverse market impacts in life insurance manufacturing and valuations in Global Banking and Markets ('GBM'). In addition, there were releases of allowances for expected credit losses in the quarter, reflecting the improved economic outlook. Adjusted profit before tax up 109% to $6.4bn.

-- All regions profitable in 1Q21, notably HSBC UK Bank plc reported pre-tax profits of over $1.0bn in the quarter. While there continues to be interest rate headwinds, expected credit losses and other credit impairment charges ('ECL') fell, reflecting the improved economic outlook.

-- Reported revenue down 5% to $13.0bn due to the impact of 2020 interest rate reductions in all global businesses. This was partly offset by market impacts in life insurance manufacturing and valuations in GBM.

-- Net interest margin ('NIM') of 1.21%, down 33 basis points ('bps') from 1Q20. NIM broadly stable with 4Q20.

-- Reported ECL were a net release of $0.4bn, compared with a $3.0bn charge in 1Q20. The net release in 1Q21 primarily reflected an improvement in the economic outlook from 2020. Stage 3 ECL were lower, in part as 1Q20 included a large charge related to a corporate exposure in Singapore.

   --    Reported operating expenses up 9% from higher restructuring and other related costs from our transformation programme and increased investment in technology. Adjusted operating expenses up 3% due to a higher performance-related pay accrual, partly offset by the impact of our cost-saving initiatives. 

-- Lending increased by $2bn on a reported basis and $6bn on a constant currency basis in the quarter. Lending growth was in Wealth and Personal Banking ('WPB'), notably mortgages in the UK and Hong Kong, and in Commercial Banking ('CMB') in areas of strategic focus.

-- Return on average tangible equity ('RoTE') (annualised) of 10.2%, up 6.0 percentage points from 1Q20.

   --    Common equity tier 1 ('CET1') capital ratio of 15.9%, unchanged from 31 December 2020. 

Outlook

-- The economic outlook has improved, giving us increasing confidence in our revenue growth plans. While early signs are positive, with evidence of growth in strategic areas, including improved lending pipelines, there remain uncertainties.

-- Our 1Q21 results were favourably impacted by net ECL releases, particularly in the UK, reflecting improved economic forecasts. There remains a high degree of uncertainty as countries emerge from the pandemic at different speeds and as government support measures unwind. Based on the current consensus economic forecasts trajectory, we expect our ECL charge for 2021 to be below the medium-term range of 30bps to 40bps of average loans that we indicated at our 2020 annual results.

-- We expect mid-single-digit percentage growth in customer lending during 2021. This growth remains highly dependent on the speed at which economies recover from the Covid-19 pandemic, together with the duration of various government support measures and restrictions.

-- We continue to make progress against the strategic plan we announced in February 2021, which responds to the fundamental changes in our operating environment and aligns to our refreshed purpose, values and ambition. We expect to provide an update at our 2021 interim results in August.

-- As indicated at our 2020 annual results in February 2021, we do not intend to pay quarterly dividends during 2021. The Group will consider whether to announce an interim dividend at our 2021 half-year results in August.

 
Key financial metrics 
 
 
                                                                     Quarter ended 
                                                                31 Mar  31 Dec    31 Mar 
                                                     Footnotes    2021    2020      2020 
---------------------------------------------------  ---------  ------  ------  -------- 
Reported results 
---------------------------------------------------  ---------  ------  ------  -------- 
Reported revenue ($m)                                           12,986  11,757  13,686 
---------------------------------------------------  ---------  ------  ------  ------ 
Reported profit before tax ($m)                                  5,779   1,385   3,229 
---------------------------------------------------  ---------  ------  ------  ------ 
Reported profit after tax ($m)                                   4,568     935   2,508 
---------------------------------------------------  ---------  ------  ------  ------ 
Profit attributable to the ordinary shareholders 
 of the parent company ($m)                                      3,880     562   1,785 
---------------------------------------------------  ---------  ------  ------  ------ 
Cost efficiency ratio (%)                                         65.7    83.9    57.4 
---------------------------------------------------  ---------  ------  ------  ------ 
Basic earnings per share ($)                                      0.19    0.03    0.09 
---------------------------------------------------  ---------  ------  ------  ------ 
Diluted earnings per share ($)                                    0.19    0.03    0.09 
---------------------------------------------------  ---------  ------  ------  ------ 
Net interest margin (%)                                           1.21    1.22    1.54 
---------------------------------------------------  ---------  ------  ------  ------ 
Alternative performance measures 
---------------------------------------------------  ---------  ------  ------  -------- 
Adjusted revenue ($m)                                           13,273  12,025  13,713 
---------------------------------------------------  ---------  ------  ------  ------ 
Adjusted profit before tax ($m)                                  6,390   2,248   3,063 
---------------------------------------------------  ---------  ------  ------  ------ 
Adjusted cost efficiency ratio (%)                                61.8    77.0    58.2 
---------------------------------------------------  ---------  ------  ------  ------ 
Expected credit losses and other credit impairment 
 charges ('ECL') (annualised) as % of average 
 gross loans and advances to customers (%)                      (0.17)    0.45    1.15 
---------------------------------------------------  ---------  ------  ------  ------ 
Return on average ordinary shareholders' equity 
 (annualised) (%)                                                  9.0     1.3     4.4 
---------------------------------------------------  ---------  ------  ------  ------ 
Return on average tangible equity (annualised) 
 (%)                                                     1        10.2     1.9     4.2 
---------------------------------------------------  ---------  ------  ------  ------ 
 
 
                                                                             At 
                                                              --------------------------------- 
                                                                 31 Mar     31 Dec       31 Mar 
                                                   Footnotes       2021       2020         2020 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Balance sheet 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Total assets ($m)                                             2,958,629  2,984,164  2,917,810 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Net loans and advances to customers ($m)                      1,040,207  1,037,987  1,040,282 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Customer accounts ($m)                                        1,650,019  1,642,780  1,440,529 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Average interest-earning assets, year to date 
 ($m)                                                         2,178,918  2,092,900  1,991,702 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Loans and advances to customers as % of customer 
 accounts (%)                                                      63.0       63.2       72.2 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Total shareholders' equity ($m)                                 199,210    196,443    189,771 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Tangible ordinary shareholders' equity ($m)                     157,357    156,423      150,019 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Net asset value per ordinary share at period 
 end ($)                                                           8.64       8.62       8.30 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Tangible net asset value per ordinary share 
 at period end ($)                                                 7.78       7.75       7.44 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Capital, leverage and liquidity 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Common equity tier 1 capital ratio (%)                 2           15.9       15.9       14.6 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Risk-weighted assets ($m)                              2        846,835    857,520    857,078 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Total capital ratio (%)                                2           21.6       21.5       20.3 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Leverage ratio (%)                                     2            5.4        5.5        5.3 
-------------------------------------------------  ---------  ---------  ---------  --------- 
High-quality liquid assets (liquidity value) 
 ($bn)                                                              695        678        617 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Liquidity coverage ratio (%)                                        143        139        156 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Share count 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Period end basic number of $0.50 ordinary shares 
 outstanding (millions)                                          20,226     20,184     20,172 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Period end basic number of $0.50 ordinary shares 
 outstanding and dilutive potential ordinary 
 shares (millions)                                               20,335     20,272       20,245 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Average basic number of $0.50 ordinary shares 
 outstanding (millions)                                          20,191     20,169     20,161 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Dividend per ordinary share (in respect of 
 the period) ($)                                                      -       0.15          - 
-------------------------------------------------  ---------  ---------  ---------  --------- 
 

For reconciliation of our reported results to an adjusted basis, including lists of significant items, see page 6. Definitions and calculations of other alternative performance measures are included in our 'Reconciliation of alternative performance measures' on page 30.

1 Profit attributable to ordinary shareholders, excluding impairment of goodwill and other intangible assets and changes in present value of in-force insurance contracts ('PVIF') (net of tax), divided by average ordinary shareholders' equity excluding goodwill, PVIF and other intangible assets (net of deferred tax).

2 Unless otherwise stated, regulatory capital ratios and requirements are based on the transitional arrangements of the Capital Requirements Regulation in force at the time. These include the regulatory transitional arrangements for IFRS 9 'Financial Instruments', which are explained further on page 28. Leverage ratios are calculated using the end point definition of capital and the IFRS 9 regulatory transitional arrangements. Following the end of the transition period after the UK's withdrawal from the EU, any reference to EU regulations and directives (including technical standards) should be read as a reference to the UK's version of such regulation and/or directive, onshored into UK law under the European Union (Withdrawal) Act 2018, as amended.

 
Contents 
                                  Page                                         Page 
Highlights                           1  Summary consolidated income statement    21 
                                  ----  -------------------------------------  ---- 
                                        Summary consolidated balance 
Key financial metrics                2   sheet                                   22 
--------------------------------  ----  -------------------------------------  ---- 
Business highlights                  3  Credit risk                              22 
                                  ----  -------------------------------------  ---- 
Approach to risk management          3  Capital adequacy                         34 
--------------------------------  ----  -------------------------------------  ---- 
Risks related to Covid-19            4  Leverage                                 35 
--------------------------------  ----  -------------------------------------  ---- 
Geopolitical and macroeconomic 
 risks                               5  Risk-weighted assets                     35 
--------------------------------  ----  -------------------------------------  ---- 
UK withdrawal from the European         Reconciliation of alternative 
 Union                               5   performance measures                    36 
--------------------------------  ----  -------------------------------------  ---- 
Adjusted performance                 6  Dividend on preference shares            46 
--------------------------------  ----  -------------------------------------  ---- 
                                        Investor relations / media relations 
Financial performance                7   contacts                                46 
Cautionary statement regarding 
 forward-looking statements         19  Terms and abbreviations                  47 
--------------------------------  ----  -------------------------------------  ---- 
 
 

HSBC Holdings plc will be conducting a trading update conference call with analysts and investors today to coincide with the publication of its Earnings Release. The call will take place at 07.30am BST. Details of how to participate in the call and the live audio webcast can be found at www.hsbc.com/investors.

Note to editors

HSBC Holdings plc

HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in

64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. With assets of $2,959bn at 31 March 2021, HSBC is one of the world's largest banking and financial services organisations.

 
Business highlights 
 

On 23 February 2021, we announced the next phase of our strategic plan, which responds to the fundamental changes in the operating environment and aligns to our refreshed purpose, 'Opening up a world of opportunity', as well as to our values and ambition.

Our strategy centres around four key areas:

-- focusing on our strengths and investing in the areas where we see significant opportunities for growth;

-- digitising at scale by increasing our investment in technology to improve how we serve customers and increase efficiency;

-- energising for growth, through a strong culture, simple ways of working, and by equipping staff with the future skills they need; and

-- helping our customers and communities to capture the opportunities presented by the transition to a low-carbon economy.

In 1Q21, we saw good progress in our Wealth business, increasing Wealth balances in the quarter by 3% to over $1.6tn, which included net new money in Global Private Banking of $13bn and in Asset Management of $11bn.

In France, as part of our strategic review of our retail banking operations, we are continuing with negotiations in relation to a potential sale, although no decision has yet been taken. If any sale is implemented, given the underlying performance of these operations, a loss on sale is expected. In the US, we continue to explore both organic and inorganic options for our retail banking franchise.

We continue to work towards our environmental, social and governance ('ESG') agenda, including our climate commitments announced in 2020. We are proposing a climate change resolution at our Annual General Meeting, which focuses on actions we propose to take in connection with our ambition to align our provision of finance with a net zero outcome by 2050. The resolution includes a commitment to publish and implement a policy to phase out the financing of coal-fired power and thermal coal mining by 2030 in EU and OECD markets, and by 2040 in other markets. For the purposes of the resolution, 'finance' and 'financing' means providing project finance or direct lending to, or underwriting capital markets transactions for, corporate clients of our Global Banking and Commercial Banking businesses. In addition, as part of our increasing engagement on climate, in April 2021 we became a founding signatory to the Net Zero Banking Alliance.

We will continue to target an adjusted cost base of $31bn or less in 2022 and plan to deliver $5bn to $5.5bn of cost saves for 2020 to 2022, while spending $7bn in costs to achieve. We also continue to target a gross RWA reduction of more than $100bn by the end of 2022. We will target a RoTE of greater than or equal to 10% in the medium term (defined as a period of three to four years), while maintaining a CET1 ratio above 14%, managing in the range of 14% to 14.5% in the medium term. We also announced our updated dividend policy, which included our intention to transition towards a target payout ratio of between 40% and 55% of reported earnings per share ('EPS') from 2022 onwards, with the flexibility to adjust EPS for non-cash significant items such as goodwill or intangibles impairments.

 
Approach to risk management 
 

We have in place a comprehensive risk management framework covering the whole organisation and incorporating all risk types, which is underpinned by our culture and values. This outlines the key principles, policies and practices that we employ in managing material risks, both financial and non-financial. We operate a wide-ranging stress testing programme, which is a key part of our risk management and capital and liquidity planning. Stress testing provides management with key insights into the impacts of severely adverse events on the Group, and provides confidence to regulators on the Group's financial stability.

At 31 March 2021, our CET1 ratio was 15.9%, unchanged from 31 December 2020, and our liquidity coverage ratio ('LCR') was 143%. Our capital, funding and liquidity positions are expected to help us to continue supporting our customers throughout the current geopolitical and macroeconomic uncertainty.

 
Risks related to Covid-19 
 

The Covid-19 outbreak and its effect on the global economy have continued to impact our customers and our performance, and the future effects of the pandemic remain uncertain. The outbreak necessitated governments to respond at unprecedented levels to protect

public health, support local economies and protect livelihoods. It has affected regions at different times and to varying degrees as it has developed.

The varying government support measures and restrictions in response to the outbreak have created additional challenges, given the rapid pace of change and significant operational demands. The speed at which countries and territories are able to return to pre-Covid-19 levels of economic activity will vary based on the levels of continuing government support offered, the level of infection, and access to and ability to roll out vaccines. Renewed outbreaks, including as a result of the emergence of new variants of the virus, emphasise the ongoing threat of Covid-19. We continue to monitor the situation.

The development of Covid-19 vaccines has raised hopes of widespread immunisation being achieved across developed countries by the end of 2021 and government restrictions being lifted. However, there is significant divergence in the speed at which vaccines have been deployed. While some developed countries have managed to offer vaccines to a large proportion of their respective populations quickly, others have lagged. Many less developed countries have struggled to secure supplies and are only just beginning their vaccination programmes. There remains uncertainty regarding the efficacy and side effects of the vaccines over various time horizons. Tensions have been evident and may continue to persist as countries compete for access to the array of vaccines either under development, pending approval or already approved.

The outbreak has also resulted in changes in the behaviours of our retail and wholesale customers, leading some to require payment holidays and others to miss or delay payments on loan balances. Together, these factors have impacted the performance of our ECL models, requiring enhanced monitoring of model outputs and use of compensating controls. These include management judgemental adjustments based on the expert judgement of senior credit risk managers and the recalibration of key loss models to take into account the impacts of Covid-19 on critical model inputs. In addition, we have been responding to complex conduct considerations and heightened risk of fraud related to the varying government support measures and restrictions. The continued economic uncertainty from the Covid-19 outbreak could adversely impact our revenue assumptions, notably volume growth.

 
Geopolitical and macroeconomic risks 
 

The geopolitical and economic landscape continues to be dominated by the Covid-19 pandemic, and this is likely to remain a key driver throughout 2021. The trade and regulatory environment is increasingly fragmented as markets lay out recovery plans from the Covid-19 outbreak and look to strengthen supply chain networks. Heightened geopolitical tensions will continue to impact business sentiment, while the relationship between the UK and the EU may take time to settle following the UK's departure from the EU, despite the conclusion of a Trade and Cooperation Agreement at the end of 2020. Interest rates remain at historically low levels, although hopes for an economic recovery led by vaccine programmes have contributed to a rise in interest rate yields and a steepening of yield curves in our major markets in early 2021. Despite central bank rates remaining largely unchanged during the first quarter of 2021, the probability of interest rates falling into negative territory has receded. The steepening of yield curves has led to some changes in our interest rate risk profile particularly as the duration of our mortgage portfolios has extended.

Potential changes to tax legislation and tax rates in the countries in which we operate could increase the Group's effective tax rate in future periods as governments in many countries seek revenue sources to pay for the Covid-19 support packages that they have implemented. Additionally, an OECD initiative to introduce a global minimum tax rate is gaining momentum and could significantly increase the Group's tax cost if implemented.

Geopolitical tensions could have potential ramifications for the Group and its customers. Evolving developments in Hong Kong, US policy on strategic Chinese industries, claims of human rights violations and other potential areas of tension may affect the Group in terms of the impact of sanctions, as well as regulatory, reputational and market risks. The US has imposed a range of sanctions and trade restrictions on Chinese persons and companies. Certain US measures are of particular relevance, including the Hong Kong Autonomy Act. China has subsequently announced a number of sanctions and trade restrictions that target or provide authority to target foreign officials and companies, including those in the US, UK and EU. How the US-China relationship will evolve over the coming months is as yet unclear. The US has recently indicated that it will cooperate with China on issues of mutual interest, such as climate change, but has also pledged to partner with its allies to confront China on certain issues. We continue to monitor the situation.

Business sentiment in some sectors in Hong Kong remains dampened, although the financial services sector has remained strong and has benefited from stable liquidity conditions.

The financial impact to the Group of geopolitical risks in Asia is heightened due to the strategic importance of the region, and Hong Kong in particular, in terms of profitability and prospects for growth.

 
UK withdrawal from the European Union 
 

The EU and the UK agreed a Trade and Cooperation Agreement just before the end of the transition period on 31 December 2020. The agreement mainly focuses on goods and services but also covers a wide range of other areas, including competition, state aid, tax, fisheries, transport, data and security. It addressed financial services in a limited manner and, as a result, did not change HSBC's planning in relation to the UK's withdrawal from the EU.

The EU and UK agreed through a joint declaration to establish structured regulatory cooperation on financial services, with the aim of establishing a durable and stable relationship between autonomous jurisdictions.

Bilateral discussions to agree a memorandum of understanding to establish the framework for this cooperation have now concluded at a technical level and will be formalised in due course.

Once approved, the memorandum of understanding is expected to create the framework for voluntary regulatory cooperation in financial services between the UK and EU through the establishment of a Joint UK-EU Financial Regulatory Forum, which will provide a platform within which both parties will be able to discuss financial services-related issues including future equivalence determinations.

Our global presence and diversified customer base should help mitigate the direct impacts on our financial position of the absence of a comprehensive agreement on financial services between the UK and EU. Our existing wholesale and markets footprint in the EU, and in particular our subsidiary in France, provides a strong foundation for us to build upon. Over the medium to long term the UK's withdrawal from the EU may impact markets and increase economic risk, particularly in the UK, which could adversely impact our profitability and prospects for growth in this market.

For further information on the risks that the Group faces, see pages 110 to 117 of the Annual Report and Accounts 2020.

 
Adjusted performance 
 

Adjusted performance is computed by adjusting reported results for the effects of foreign currency translation differences and significant items, which both distort period-on-period comparisons.

We consider adjusted performance to provide useful information for investors by aligning internal and external reporting, identifying and quantifying items management believes to be significant, and providing insight into how management assesses period-on-period performance.

Foreign currency translation differences

Foreign currency translation differences reflect the movements of the US dollar against most major currencies. We exclude them to derive constant currency data, allowing us to assess balance sheet and income statement performance on a like-for-like basis and understand better the underlying trends in the business.

 
Foreign currency translation differences 
 Foreign currency translation differences for 1Q21 are computed by retranslating 
 into US dollars for non-US dollar branches, subsidiaries, joint ventures 
 and associates: 
  *    the income statements for 4Q20 and 1Q20 at the 
       average rate of exchange for 1Q21; and 
 
 
  *    the closing prior period balance sheets at the 
       prevailing rates of exchange at 31 March 2021. 
 
 
 No adjustment has been made to the exchange rates used to translate 
 foreign currency-denominated assets and liabilities into the functional 
 currencies of any HSBC branches, subsidiaries, joint ventures or associates. 
 The constant currency data of HSBC's Argentinian subsidiaries have 
 not been adjusted further for the impacts of hyperinflation. When reference 
 is made to foreign currency translation differences in tables or commentaries, 
 comparative data reported in the functional currencies of HSBC's operations 
 have been translated at the appropriate exchange rates applied in the 
 current period on the basis described above. 
================================================================================ 
 

Significant items

'Significant items' refers collectively to the items that management and investors would ordinarily identify and consider separately to improve the understanding of the underlying trends in the business.

The tables on pages 33 to 38 detail the effects of significant items on each of our global business segments and geographical regions during 1Q21, 4Q20 and 1Q20.

Adjusted performance - foreign currency translation of significant items

The foreign currency translation differences related to significant items are presented as a separate component of significant items. This is considered a more meaningful presentation as it allows better comparison of period-on-period movements in performance.

Global business performance

The Group Chief Executive, supported by the rest of the Group Executive Committee ('GEC') (previously the Group Management Board), is considered to be the Chief Operating Decision Maker ('CODM') for the purposes of identifying the Group's reportable segments.

The Group Chief Executive and the rest of the GEC review operating activity on a number of bases, including by global business and geographical region. Global businesses are our reportable segments under IFRS 8 'Operating Segments'. Global business results are assessed by the CODM on the basis of adjusted performance, which removes the effects of significant items and currency translation from reported results. We therefore present these results on an adjusted basis as required by IFRSs.

A reconciliation of the Group's adjusted results to the Group's reported results is presented below. Supplementary reconciliations of adjusted to reported results by global business are presented on pages 33 to 35 for information purposes.

Management view of adjusted revenue

Our global business segment commentary includes tables that provide breakdowns of adjusted revenue by major product. These reflect the basis on which revenue performance of the businesses is assessed and managed.

With effect from the first quarter of 2021, the Global Banking and Markets management view of adjusted revenue has been revised to align with changes to the management responsibilities of the business and how we assess business performance. Comparative data have been re-presented accordingly. Refer to page 11 for the updated financial performance summary.

 
Reconciliation of reported and adjusted results 
                                                                        Quarter ended 
                                                                 31 Mar     31 Dec       31 Mar 
                                                                   2021       2020         2020 
                                                   Footnotes         $m         $m           $m 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Revenue 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                               1         12,986     11,757     13,686 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                           204        393 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Significant items                                                   287         64      (366) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
- customer redress programmes                                      (18)        (1)          - 
-------------------------------------------------  --------- 
- disposals, acquisitions and investment in 
 new businesses                                                       -          2          7 
-------------------------------------------------  --------- 
- fair value movements on financial instruments        2            239         46      (357) 
-------------------------------------------------  --------- 
- restructuring and other related costs                3             66         20        (9) 
-------------------------------------------------  --------- 
- currency translation of significant items                                    (3)        (7) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Adjusted                                                         13,273     12,025     13,713 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Change in expected credit losses and other 
 credit impairment charges 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                            435    (1,174)    (3,026) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                          (27)       (91) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Adjusted                                                            435    (1,201)    (3,117) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Operating expenses 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                        (8,527)    (9,864)    (7,852) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                         (165)      (307) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Significant items                                                   324        774        176 
- customer redress programmes                                      (10)      (107)          1 
-------------------------------------------------  --------- 
- impairment of goodwill and other intangibles                        -          8          - 
-------------------------------------------------  --------- 
- restructuring and other related costs                             334        836        170 
-------------------------------------------------  --------- 
- past service costs of guaranteed minimum 
 pension benefits equalisation                                        -         17          - 
-------------------------------------------------  --------- 
- settlements and provisions in connection 
 with legal and regulatory matters                                    -          4          1 
-------------------------------------------------  --------- 
- currency translation of significant items                                     16          4 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Adjusted                                                        (8,203)    (9,255)    (7,983) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Share of profit in associates and joint ventures 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                            885        666        421 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                            13         29 
Adjusted                                                            885        679        450 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Profit before tax 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                          5,779      1,385      3,229 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                            25         24 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Significant items                                      4            611        838      (190) 
-------------------------------------------------  ---------  ---------  ---------  --------- 
- revenue                                                           287         64      (366) 
- operating expenses                                                324        774        176 
Adjusted                                                          6,390      2,248      3,063 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Loans and advances to customers (net) 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                      1,040,207  1,037,987  1,040,282 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                       (4,061)     60,888 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Adjusted                                                      1,040,207  1,033,926  1,101,170 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Customer accounts 
-------------------------------------------------  ---------  ---------  ---------  ----------- 
Reported                                                      1,650,019  1,642,780  1,440,529 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Currency translation                                                       (5,187)     75,026 
-------------------------------------------------  ---------  ---------  ---------  --------- 
Adjusted                                                      1,650,019  1,637,593  1,515,555 
-------------------------------------------------  ---------  ---------  ---------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

4 Tax on significant items, at reported rates of foreign exchange, was a charge of $74m in 1Q21 (4Q20: $381m charge, 1Q20: $4m credit). 4Q20 included tax-only significant item charges of $117m.

 
Financial performance 
 
 
Distribution of results by global business 
                                         Quarter ended 
                                    31 Mar  31 Dec    31 Mar 
                                      2021    2020      2020 
                                        $m      $m        $m 
----------------------------------  ------  ------  -------- 
Adjusted profit/(loss) before tax 
----------------------------------  ------  ------  -------- 
Wealth and Personal Banking          1,914   1,028     688 
----------------------------------  ------  ------  ------ 
Commercial Banking                   1,806     518     673 
----------------------------------  ------  ------  ------ 
Global Banking and Markets           1,935   1,055     874 
----------------------------------  ------  ------  ------ 
Corporate Centre                       735   (353)     828 
----------------------------------  ------  ------  ------ 
Total                                6,390   2,248   3,063 
----------------------------------  ------  ------  ------ 
 
 
Distribution of results by geographical region 
                                          Quarter ended 
                                    31 Mar   31 Dec    31 Mar 
                                      2021     2020      2020 
                                        $m       $m        $m 
----------------------------------  ------  -------  -------- 
Reported profit/(loss) before tax 
----------------------------------  ------  -------  -------- 
Europe                                 997  (1,229)   (511) 
----------------------------------  ------  -------  ------ 
Asia                                 3,758    2,276   3,740 
----------------------------------  ------  -------  ------ 
Middle East and North Africa           337      345      44 
----------------------------------  ------  -------  ------ 
North America                          484      152   (111) 
----------------------------------  ------  -------  ------ 
Latin America                          203    (159)      67 
----------------------------------  ------  -------  ------ 
Total                                5,779    1,385   3,229 
----------------------------------  ------  -------  ------ 
Adjusted profit/(loss) before tax 
----------------------------------  ------  -------  -------- 
Europe                               1,509    (673)   (713) 
----------------------------------  ------  -------  ------ 
Asia                                 3,793    2,420   3,703 
----------------------------------  ------  -------  ------ 
Middle East and North Africa           348      366      37 
----------------------------------  ------  -------  ------ 
North America                          522      228     (5) 
----------------------------------  ------  -------  ------ 
Latin America                          218     (93)      41 
----------------------------------  ------  -------  ------ 
Total                                6,390    2,248   3,063 
----------------------------------  ------  -------  ------ 
 

Tables showing adjusted profit before tax by global business and region are presented to support the commentary on adjusted performance on the following pages.

The tables on pages 33 to 38 reconcile reported to adjusted results for each of our global business segments and geographical regions.

Group

1Q21 compared with 1Q20 - reported results

 
Movement in reported profit before tax compared with 1Q20 
                                                     Quarter ended 
                                           31 Mar   31 Mar      Variance 
                                                            ----------------- 
                                             2021     2020    1Q21 vs. 1Q20 
                                               $m       $m        $m        % 
----------------------------------------  -------  -------  --------  ------- 
Revenue                                    12,986   13,686     (700)    (5) 
----------------------------------------  -------  -------  --------  ----- 
ECL                                           435  (3,026)     3,461    114 
----------------------------------------  -------  -------  --------  ----- 
Operating expenses                        (8,527)  (7,852)     (675)    (9) 
----------------------------------------  -------  -------  --------  ----- 
Share of profit from associates and JVs       885      421       464    110 
----------------------------------------  -------  -------  --------  ----- 
Profit before tax                           5,779    3,229     2,550     79 
----------------------------------------  -------  -------  --------  ----- 
Tax expense                               (1,211)    (721)     (490)   (68) 
----------------------------------------  -------  -------  --------  ----- 
Profit after tax                            4,568    2,508     2,060     82 
----------------------------------------  -------  -------  --------  ----- 
 

Reported profit

Reported profit after tax of $4.6bn was $2.1bn or 82% higher than in 1Q20, while reported profit before tax of $5.8bn was $2.6bn or 79% higher.

Reported revenue fell, reflecting the continued impact of lower global interest rates, despite the favourable impact on certain volatile items in WPB and GBM after the material adverse mark-to-market losses in 1Q20. This reduction was more than offset by a net release of reported ECL in 1Q21 due to an improvement in the forward economic outlook, mainly in the UK, compared with the significant build-up of stage 1 and stage 2 allowances in 1Q20, and as our share of profit from associates and joint ventures in Corporate Centre increased. Reported operating expenses rose due to higher restructuring and other related costs and continued investment in our digital capabilities.

The net favourable mark-to-market movements discussed above resulted primarily from materially adverse movements in 1Q20. These included:

-- In WPB, there were favourable market impacts in life insurance manufacturing of $76m in 1Q21. This compared with materially adverse market impacts of $689m in 1Q20.

-- In GBM, Markets and Securities Services ('MSS') included favourable credit and funding valuation adjustments of $33m and favourable bid-offer adjustments of $18m in 1Q21. This compared with adverse credit and funding valuation adjustments of $346m and adverse bid-offer adjustments of $310m in 1Q20. In Principal Investments, income of $173m in 1Q21 compared with losses of $235m in 1Q20.

These were partly offset:

-- In Corporate Centre, the 1Q21 period included adverse fair value movements on our long-term debt and associated swaps of $28m, compared with favourable movements of $259m in 1Q20.

The increase in reported profit also included a net adverse movement in significant items of $0.8bn, primarily related to fair value movements on financial instruments and higher restructuring and other related costs.

Reported revenue

Reported revenue of $13.0bn was $0.7bn or 5% lower than in 1Q20. The reduction primarily reflected a fall in net interest income as a result of the impact of lower global interest rates, notably affecting our deposit franchises in WPB and in Global Liquidity and Cash Management ('GLCM') in CMB and GBM. While we grew average interest-earning assets compared with 1Q20, interest-bearing liabilities also increased, resulting in continued downward pressure on NIM.

These reductions were partly offset by market impacts in life insurance manufacturing, notably as 1Q20 included materially adverse movements, as discussed above. In GBM, revenue increased in MSS as favourable movements in credit and funding valuation adjustments and in bid-offer adjustments were partly offset by lower trading volatility in 1Q21. GBM revenue also benefited from valuation gains in Principal Investments, compared with losses in 1Q20.

There was a net adverse movement in significant items of $0.7bn, which was partly offset by favourable foreign currency translation differences of $0.4bn. The movement in significant items primarily related to fair value movements on financial instruments of $0.6bn. In addition, 1Q21 included restructuring and other related costs of $0.1bn associated with disposal losses related to our RWA reduction commitments. We expect to incur additional disposal losses in future quarters as we progress with these reductions.

Reported ECL

Reported ECL were a net release of $0.4bn in 1Q21, which compared with a charge of $3.0bn in 1Q20. The net release in 1Q21 reflected an improvement in the economic outlook, notably in the UK. This compared with the significant build-up of stage 1 and stage 2 allowances in 1Q20 due to the worsening economic outlook at the onset of the Covid-19 outbreak. In addition, stage 3 charges were lower, in part as 1Q20 included a significant charge related to a corporate exposure in Singapore.

While we expect the full-year ECL charge for 2021 to be materially lower than in 2020, there remains a high degree of uncertainty as countries emerge from the pandemic at different speeds and as government support measures unwind. Based on the current consensus economic forecasts trajectory, we expect our ECL charge for 2021 to be below the medium-term range of 30bps to 40bps of average loans that we indicated at our 2020 annual results.

For further details on the calculation of ECL, including the measurement uncertainties and significant judgements applied to such calculations, the impact of additional scenarios and post model-adjustments, see page 20.

Reported operating expenses

Reported operating expenses of $8.5bn were $0.7bn or 9% higher than in 1Q20. The increase included adverse foreign currency translation differences of $0.3bn and an adverse movement in significant items of $0.1bn. Significant items largely comprised an increase of $0.2bn in restructuring and other related costs, of which $0.1bn related to severance payments.

The remaining increase reflected higher performance-related pay, which is accrued based on the profile of our profit performance, and continued investment in technology, including investments in our digital capabilities. These increases were partly offset by reductions from our cost-saving initiatives of $0.4bn during 1Q21.

Reported share of profit from associates and JVs

Reported share of profit from associates and joint ventures of $0.9bn was $0.5bn higher than in 1Q20. This reflected an increased share of profit from Bank of Communications Co., Limited ('BoCom') and a recovery in asset valuations of a UK associate relative to 1Q20.

In relation to BoCom, we continue to be subject to a risk of impairment in the carrying value of our investment. For further details of our impairment review process, see page 311 of our Annual Report and Accounts 2020.

Tax expense

The effective tax rate for 1Q21 of 21.0% was lower than 22.3% in 1Q20, as 1Q20 included a charge arising from the remeasurement of deferred tax balances due to the cancellation of the planned reduction in the UK corporation tax rate from 19% to 17% from 1 April 2020 and from a greater adverse impact of the non-recognition of deferred tax on losses arising during the period.

It was announced in the UK Budget on 3 March 2021 that the main rate of UK corporation tax will increase with effect from 1 April 2023. The Group's UK deferred tax assets and liabilities will be remeasured to reflect this increase when the Finance Act 2021 is substantively enacted, which is expected to be either the second or third quarter of 2021. Based on the closing balances at 31 March 2021, this remeasurement would result in an increase in the Group's net deferred tax liability of approximately $150m, the majority of which would be recorded in other comprehensive income.

Deferred tax balances will be remeasured if and when changes to statutory tax rates are substantively enacted in other jurisdictions in the year. In particular, President Biden's Made in America Tax Plan, published in April 2021, proposes an increase in the US federal rate of corporation tax from 21% to 28%.

Group

1Q21 compared with 1Q20 - adjusted results

 
Movement in adjusted profit before tax compared with 1Q20 
                                                           Quarter ended 
                                           31 Mar   31 Mar            Variance 
                                                            ----------------------------- 
                                             2021     2020          1Q21 vs. 1Q20 
                                               $m       $m     $m                       % 
----------------------------------------  -------  -------  -----  ---------------------- 
Revenue                                    13,273   13,713  (440)                   (3) 
----------------------------------------  -------  -------  -----  -------------------- 
ECL                                           435  (3,117)  3,552                   114 
----------------------------------------  -------  -------  -----  -------------------- 
Operating expenses                        (8,203)  (7,983)  (220)                   (3) 
----------------------------------------  -------  -------  -----  -------------------- 
Share of profit from associates and JVs       885      450    435                    97 
----------------------------------------  -------  -------  -----  -------------------- 
Profit before tax                           6,390    3,063  3,327                   109 
----------------------------------------  -------  -------  -----  -------------------- 
 

Adjusted profit

Adjusted profit before tax of $6.4bn was $3.3bn higher than in 1Q20.

Adjusted revenue fell, mainly reflecting the continued impact of lower global interest rates, despite the favourable impact of certain volatile items in WPB and GBM after the large mark-to-market losses incurred in 1Q20. However, this decrease was more than offset by a net release of adjusted ECL in 1Q21 due to an improvement in the forward economic outlook, mainly in the UK, compared with the significant build-up of stage 1 and stage 2 allowances in 1Q20. Adjusted operating expenses were higher, while our share of profit from associates and joint ventures increased.

Adjusted revenue

Adjusted revenue of $13.3bn was $0.4bn or 3% lower than in 1Q20. The reduction was primarily in net interest income due to the impact of lower global interest rates, mainly affecting our deposit franchises within WPB and in GLCM in CMB and GBM. These decreases were partly offset by net favourable movements in market impacts in life insurance manufacturing in WPB of $790m, notably as 1Q20 included materially adverse movements reflecting the sharp fall in equity markets in March 2020. In GBM, MSS revenue increased, reflecting a net favourable movement in credit and funding valuation adjustments of $397m and favourable bid-offer adjustments of $18m (1Q20: $310m adverse), partly offset by lower volatility resulting in a comparatively muted trading performance in 1Q21. In addition, GBM revenue benefited from favourable revaluations in Principal Investments, compared with losses in 1Q20.

Adjusted ECL

Adjusted ECL were a net release of $0.4bn in 1Q21, compared with a charge of $3.1bn in 1Q20. The net release in 1Q21 was across all global businesses and reflected an improvement in the economic outlook, notably in the UK. This compared with the build-up of stage 1 and stage 2 allowances in 1Q20 due to the worsening economic outlook at the onset of the Covid-19 outbreak. Stage 3 charges also fell, in part due to a significant charge in 1Q20 related to a corporate exposure in Singapore.

Adjusted operating expenses

Adjusted operating expenses of $8.2bn were $0.2bn or 3% higher than in 1Q20, reflecting a higher performance-related pay accrual and continued investment in technology, including our digital capabilities. These were partly offset by the effects of our cost-saving initiatives and lower marketing and travel costs.

We expect adjusted costs for 2021, excluding the UK bank levy, to be broadly in line with 2020, but reserve the option to adjust our performance-related pay accrual to reflect the performance of the Group.

The number of employees expressed in full-time equivalent staff ('FTE') at 31 March 2021 was 224,652, a decrease of 1,407 compared with 31 December 2020. The number of contractors at 31 March 2021 was 7,005, an increase of 1,313 compared with 31 December 2020.

Adjusted share of profit from associates and JVs

Adjusted share of profit from associates and joint ventures of $0.9bn increased by $0.4bn or 97%. This reflected an increased share of profit from BoCom and a recovery in asset valuations of a UK associate relative to 1Q20.

Wealth and Personal Banking - adjusted results

 
Management view of adjusted revenue(1) 
                                                                   Quarter ended 
                                                --------------------------------------------------- 
                                                31 Mar  31 Dec  31 Mar           Variance 
                                                                        --------------------------- 
                                                  2021    2020    2020         1Q21 vs. 1Q20 
                                     Footnotes      $m      $m      $m     $m                     % 
-----------------------------------  ---------  ------  ------  ------  -----  -------------------- 
Wealth                                           2,382   2,070   1,448    934                  65 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
- investment distribution                        1,025     742     900    125                  14 
-----------------------------------  ---------                                 ------------------ 
- life insurance manufacturing                     568     630   (224)    792                  >200 
-----------------------------------  ---------                                 -------------------- 
- Global Private Banking                           488     412     530   (42)                 (8) 
-----------------------------------  ---------                                 ------------------ 
- net interest income                              156     158     221   (65)                (29) 
-----------------------------------  ---------                                 ------------------ 
- non-interest income                              332     254     309     23                   7 
-----------------------------------  ---------                                 ------------------ 
- asset management                                 301     286     242     59                  24 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
Personal Banking                                 3,051   3,101   3,941  (890)                (23) 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
- net interest income                            2,703   2,773   3,583  (880)                (25) 
-----------------------------------  ---------                                 ------------------ 
- non-interest income                              348     328     358   (10)                 (3) 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
Other                                    2         261     226     383  (122)                (32) 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
Net operating income                     3       5,694   5,397   5,772   (78)                 (1) 
-----------------------------------  ---------  ------  ------  ------  -----  ------------------ 
RoTE excluding significant items 
 and UK bank levy (annualised) (%)                18.8             2.1 
-----------------------------------  ---------  ------  ------  ------  -----  -------------------- 
 

1 With effect from the first quarter of 2021, certain items within the management view of adjusted revenue have been renamed. 'Wealth Management' has been renamed 'Wealth' and 'Retail Banking' has been renamed 'Personal Banking'.

2 'Other' includes the distribution and manufacturing (where applicable) of retail and credit protection insurance, disposal gains and other

non-product specific income. It also includes Markets Treasury, HSBC Holdings interest expense and Argentina hyperinflation.

3 'Net operating income' means net operating income before change in expected credit losses and other credit impairment charges (also referred to as 'revenue').

1Q21 compared with 1Q20

Adjusted profit before tax of $1.9bn was $1.2bn higher than in 1Q20. This reflected a net release in adjusted ECL as the economic outlook improved, compared with the build-up of allowances in 1Q20. The impact of lower global interest rates resulted in a decrease in net interest income, which was largely offset by an increase in Wealth revenue due to a net favourable movement of $790m in market impacts in insurance and growth in investment distribution.

Adjusted revenue of $5.7bn was $0.1bn or 1% lower.

In Personal Banking, revenue of $3.1bn was down $0.9bn or 23%.

-- Net interest income was $0.9bn lower due to narrower margins as global interest rates fell in 2020 as a result of the Covid-19 outbreak. This reduction was partly mitigated by deposit balance growth of $61bn or 9% across all markets, particularly in the UK and Hong Kong, and higher mortgage lending of $23bn or 7%, mainly in the UK.

-- Non-interest income fell by $10m or 3%, as since March 2020 we moved from charging fees on unarranged overdrafts to an interest-based charging model, consistent with market practice.

In Wealth, revenue of $2.4bn was up $0.9bn or 65%.

-- In life insurance manufacturing, revenue was $0.8bn higher, which included a net favourable movement in market impacts of $790m, primarily as 1Q20 included a materially adverse movement of $714m reflecting the sharp fall in equity markets in March 2020 (1Q21 included a favourable movement of $76m). The value of new business written was stable compared with 1Q20, as we broadened how we engage with customers, including through our improved digital capabilities, to mitigate the ongoing impact of the Covid-19 pandemic.

-- In investment distribution, revenue was $0.1bn or 14% higher, reflecting strong equity market conditions in Hong Kong, which resulted in growth in brokerage fees as transaction volumes increased by 75% and higher mutual fund sales.

These were partly offset:

-- In Global Private Banking, revenue was $42m or 8% lower, as net interest income fell by $65m or 29% as a result of the impact of lower global interest rates. This was partly offset by growth in non-interest income of $23m or 7%, as investment revenue increased reflecting market volatility and higher fees from advisory and discretionary mandates.

Adjusted ECL were a net release of $18m, compared with a charge of $1.1bn in 1Q20. ECL in 1Q21 reflected a release of allowances as the economic outlook improved, notably in the UK. This compared with the significant build-up of allowances in 1Q20 as a result of the adverse economic outlook due to the Covid-19 outbreak. Stage 3 charges in 1Q21 remained broadly consistent with the average quarterly charge during 2020, as a reduction in unsecured lending balances was offset by a slight deterioration in credit quality.

Adjusted operating expenses of $3.8bn were $0.1bn or 4% lower, as a reduction in discretionary expenditure more than offset the impact of inflation and our continued investment in digital and wealth initiatives.

Commercial Banking - adjusted results

 
Management view of adjusted revenue 
                                                                                 Quarter ended 
                                                               ------------------------------------------------- 
                                                                  31     31     31            Variance 
                                                                 Mar    Dec    Mar 
                                                                                    ---------------------------- 
                                                                2021   2020   2020         1Q21 vs. 1Q20 
                                                    Footnotes     $m     $m     $m     $m                      % 
--------------------------------------------------  ---------  -----  -----  -----  -----  --------------------- 
Global Trade and Receivables Finance                             455    429    482   (27)                  (6) 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
Credit and Lending                                             1,468  1,490  1,436     32                    2 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
Global Liquidity and Cash Management                             862    912  1,357  (495)                 (36) 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
Markets products, Insurance and 
 Investments, and Other                                 1        546    375    583   (37)                  (6) 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
 
  *    of which: share of revenue from Markets and 
       Securities Services and Banking products                  259    235    268    (9)                  (3) 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
Net operating income                                    2      3,331  3,206  3,858  (527)                 (14) 
--------------------------------------------------  ---------  -----  -----  -----  -----  ------------------- 
RoTE excluding significant items 
 and UK bank levy (annualised) (%)                              11.5           2.7 
--------------------------------------------------  ---------  -----  -----  -----  -----  --------------------- 
 
 

1 Includes CMB's share of revenue from the sale of Markets and Securities Services and Banking products to CMB customers. GBM's share of revenue from the sale of these products to CMB customers is included within the corresponding lines of the GBM management view of adjusted revenue. Also includes allocated revenue from Markets Treasury, HSBC Holdings interest expense and Argentina hyperinflation.

2 'Net operating income' means net operating income before change in expected credit losses and other credit impairment charges (also referred to as 'revenue').

1Q21 compared with 1Q20

Adjusted profit before tax of $1.8bn was $1.1bn higher than in 1Q20, primarily from lower adjusted ECL, as 1Q21 included a partial release of the build-up of allowances during 2020, and as 1Q20 included a significant charge related to a corporate exposure in Singapore. This was partly offset by a decline in adjusted revenue, mainly due to the impact of lower global interest rates.

Adjusted revenue of $3.3bn was $0.5bn or 14% lower.

-- In GLCM, revenue decreased by $0.5bn or 36%, reflecting the impact of lower global interest rates, mainly in Hong Kong and the UK. This was partly offset by a 22% increase in average deposit balances, with growth across all regions, particularly in the UK, Hong Kong and the US.

-- In Global Trade and Receivables Finance ('GTRF'), revenue decreased by $27m or 6% from lower fees and lending balances, notably in Asia and the UK, reflecting the continued impact of reduced global trade volumes as a result of the Covid-19 outbreak.

-- In Markets products, Insurance and Investments, and Other, revenue reduced by $37m or 6%, reflecting the impact of lower global interest rates on income earned on capital held in the business.

These decreases were partly offset:

-- In Credit and Lending, revenue increased by $32m or 2%, reflecting growth in average balances driven by the uptake of government-backed lending schemes.

Adjusted ECL were a net release of $0.2bn, compared with a charge of $1.4bn in 1Q20. ECL in 1Q21 reflected a release of stage 1 and stage 2 allowances as the economic outlook improved, notably in the UK. This compared with the significant build-up of stage 1 and stage 2 allowances in 1Q20 as a result of the adverse economic outlook due to the Covid-19 outbreak. The reduction in ECL also included lower stage 3 charges, mainly as 1Q20 included a significant charge related to a corporate exposure in Singapore.

Adjusted operating expenses of $1.8bn were broadly unchanged. This was driven by continued cost discipline, partly offset by an increase in the performance-related pay accrual while we continued to invest in our digital and transactional banking capabilities.

Global Banking and Markets - adjusted results

 
Management view of adjusted revenue(1) 
                                                                       Quarter ended 
                                                    --------------------------------------------------- 
                                                    31 Mar  31 Dec  31 Mar           Variance 
                                                                            --------------------------- 
                                                      2021    2020    2020         1Q21 vs. 1Q20 
                                         Footnotes      $m      $m      $m     $m                     % 
---------------------------------------  ---------  ------  ------  ------  -----  -------------------- 
Markets and Securities Services                      2,492   1,945   2,349    143                   6 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
- Securities Services                                  452     442     528   (76)                (14) 
---------------------------------------  ---------                                 ------------------ 
- Global Debt Markets                                  396     119     261    135                  52 
---------------------------------------  ---------                                 ------------------ 
- Global Foreign Exchange                              952     830   1,390  (438)                (32) 
---------------------------------------  ---------                                 ------------------ 
- Equities                                             419     304     270    149                  55 
---------------------------------------  ---------                                 ------------------ 
- Securities Financing                                 240     178     264   (24)                 (9) 
---------------------------------------  ---------                                 ------------------ 
- Credit and funding valuation 
 adjustments                                            33      72   (364)    397                 109 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
Banking                                              1,630   1,590   1,785  (155)                 (9) 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
- Global Trade and Receivables 
 Finance                                               178     169     173      5                   3 
---------------------------------------  ---------                                 ------------------ 
- Global Liquidity and Cash Management                 444     469     615  (171)                (28) 
---------------------------------------  ---------                                 ------------------ 
- Credit and Lending                                   654     658     669   (15)                 (2) 
---------------------------------------  ---------                                 ------------------ 
- Capital Markets and Advisory                         291     256     145    146                 101 
---------------------------------------  ---------                                 ------------------ 
- Other                                      2          63      38     183  (120)                (66) 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
GBM Other                                              170      39   (238)    408                 171 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
- Principal Investments                                173      72   (240)    413                 172 
---------------------------------------  ---------                                 ------------------ 
- Other                                      3         (3)    (33)       2    (5)                >(200) 
---------------------------------------  ---------  ------  ------  ------  -----  -------------------- 
Net operating income                         4       4,292   3,574   3,896    396                  10 
---------------------------------------  ---------  ------  ------  ------  -----  ------------------ 
RoTE excluding significant items 
 and UK bank levy (annualised) (%)                    12.1             6.3 
---------------------------------------  ---------  ------  ------  ------  -----  -------------------- 
 

1 With effect from the first quarter of 2021, management view of adjusted revenue has been revised to align with changes to the management responsibilities of the business and how we assess business performance. Comparative data have been re-presented accordingly.

2 Includes portfolio management, earnings on capital and other capital allocations on all Banking products.

3 Includes notional tax credits and Markets Treasury, HSBC Holdings interest expense and Argentina hyperinflation.

4 'Net operating income' means net operating income before change in expected credit losses and other credit impairment charges (also referred to as 'revenue').

1Q21 compared with 1Q20

Adjusted profit before tax of $1.9bn was $1.1bn higher than in 1Q20. This mainly reflected lower adjusted ECL, as 1Q21 included a partial release of the build-up of allowances from 2020, as well as an increase in adjusted revenue.

Adjusted revenue of $4.3bn increased by $0.4bn compared with 1Q20.

-- In Markets and Securities Services, revenue increased by $0.1bn or 6% due to favourable movements in credit and funding valuation adjustments of $0.4bn and as 1Q20 included a $310m adverse bid-offer adjustment. Revenue in Global Debt Markets and Equities increased, particularly in wealth and private credit, reflecting robust client activity. These increases more than offset lower revenue in Global Foreign Exchange, which was in the context of a particularly strong performance in 1Q20. Securities Services revenue fell by $0.1bn or 14% due to lower interest rates, notably in Asia and Europe, while fees were up 6%, mainly in Asia.

-- In Banking, revenue decreased by $0.2bn or 9%, mainly in GLCM, which fell by $0.2bn or 28% due to the impact of lower global interest rates, although average balances grew, notably in the US, the UK and Asia. The reduction in 'Other' reflected the non-recurrence of gains in 1Q20 due to widening credit spreads on portfolio hedges. These decreases were partly offset by an increase in Capital Markets and Advisory due to a strong performance in equity underwriting, leveraged finance and advisory in 1Q21, as we grew investment banking fees, and from the non-recurrence of mark-to-market losses on syndicated positions in 1Q20.

-- In GBM Other, Principal Investments revenue increased by $0.4bn, reflecting revaluation gains on a number of funds in 1Q21, and as 1Q20 included large revaluation losses incurred as a result of the Covid-19 outbreak, mainly in Europe.

Adjusted ECL were a net release of $0.2bn, compared with a charge of $0.6bn in 1Q20. ECL in 1Q21 reflected a release of allowances as the economic outlook improved. This compared with the significant build-up of allowances in 1Q20 as a result of the Covid-19 outbreak.

Adjusted operating expenses of $2.5bn were $85m or 3% higher, as reductions related to our cost-saving initiatives were more than offset by increased performance-related pay of approximately $100m, which is accrued based on the profile of our profit performance, and higher regulatory costs of around $50m.

At 31 March 2021, our cumulative GBM RWA reductions as part of our transformation programme, which included accelerated saves in 4Q19, were $54bn (31 December 2020: $47bn). This mitigated RWA growth from asset quality deterioration, elevated market volatility and regulatory changes that have occurred since the start of the programme in January 2020.

Corporate Centre - adjusted results

 
Management view of adjusted revenue 
                                                              Quarter ended 
                                                ----------------------------------------- 
                                                31 Mar  31 Dec  31 Mar      Variance 
                                                                        ----------------- 
                                                  2021    2020    2020    1Q21 vs. 1Q20 
                                     Footnotes      $m      $m      $m       $m         % 
-----------------------------------  ---------  ------  ------  ------  -------  -------- 
Central Treasury                         1        (28)    (12)     265    (293)   (111) 
-----------------------------------  ---------  ------  ------  ------  -------  ------ 
Legacy portfolios                                    9       3    (93)      102     110 
-----------------------------------  ---------  ------  ------  ------  -------  ------ 
Other                                    2        (25)   (143)      15     (40)    >(200) 
-----------------------------------  ---------  ------  ------  ------  -------  -------- 
Net operating income                     3        (44)   (152)     187    (231)   (124) 
-----------------------------------  ---------  ------  ------  ------  -------  ------ 
RoTE excluding significant items 
 and UK bank levy (annualised) (%)                 7.4             4.8 
-----------------------------------  ---------  ------  ------  ------  -------  -------- 
 

1 Central Treasury includes valuation differences on issued long-term debt and associated swaps (1Q21: losses of $28m; 4Q20: losses of $12m; 1Q20: gains of $259m).

2 Revenue from Markets Treasury, HSBC Holdings net interest expense and Argentina hyperinflation are allocated out to the global businesses, to align them better with their revenue and expense. The total Markets Treasury revenue component of this allocation for 1Q21 was $805m (4Q20: $609m; 1Q20: $781m).

3 'Net operating income' means net operating income before change in expected credit losses and other credit impairment charges (also referred to as 'revenue').

1Q21 compared with 1Q20

Adjusted profit before tax of $0.7bn was $0.1bn lower than in 1Q20 due to a fall in adjusted revenue and higher adjusted operating expenses, partly offset by higher income from the share of profit from associates and joint ventures.

Adjusted revenue decreased by $0.2bn, mainly in Central Treasury, from a net adverse fair value movement of $287m relating to the economic hedging of interest rate and exchange rate risk on our long-term debt with associated swaps. This was partly offset by higher revenue from our legacy portfolios, as 1Q20 included valuation losses as a result of the Covid-19 outbreak.

Adjusted operating expenses, which are stated after recovery of costs from our global businesses, increased by $0.3bn due to a higher performance-related pay accrual.

Adjusted share of profit from associates and joint ventures of $0.9bn increased by $0.4bn. This reflected increases in Asia of $0.2bn, as our share of profit from BoCom grew, and in Europe of $0.2bn, mainly from a UK associate reflecting a recovery in asset valuations relative to 1Q20.

Group

1Q21 compared with 4Q20 - reported results

 
Movement in reported profit before tax compared with 4Q20 
                                                     Quarter ended 
                                           31 Mar   31 Dec      Variance 
                                                            ----------------- 
                                             2021     2020    1Q21 vs. 4Q20 
                                               $m       $m       $m         % 
----------------------------------------  -------  -------  -------  -------- 
Revenue                                    12,986   11,757    1,229      10 
----------------------------------------  -------  -------  -------  ------ 
ECL                                           435  (1,174)    1,609     137 
----------------------------------------  -------  -------  -------  ------ 
Operating expenses                        (8,527)  (9,864)    1,337      14 
----------------------------------------  -------  -------  -------  ------ 
Share of profit from associates and JVs       885      666      219      33 
----------------------------------------  -------  -------  -------  ------ 
Profit before tax                           5,779    1,385    4,394      >200 
----------------------------------------  -------  -------  -------  -------- 
Tax expense                               (1,211)    (450)    (761)   (169) 
----------------------------------------  -------  -------  -------  ------ 
Profit after tax                            4,568      935    3,633      >200 
----------------------------------------  -------  -------  -------  -------- 
 

Reported profit

Reported profit after tax of $4.6bn was $3.6bn higher than in 4Q20.

Reported profit before tax of $5.8bn was $4.4bn higher than in 4Q20, driven by lower reported ECL, primarily as 1Q21 included a net release of ECL allowances due to an improvement in the economic outlook, compared with a net ECL charge in 4Q20. In addition, reported operating expenses were lower, primarily as 4Q20 included the UK bank levy, and reported revenue increased.

Results in 1Q21 included an adverse movement of certain volatile items, notably favourable movements in market impacts in life insurance manufacturing in WPB of $76m (4Q20: $298m favourable) and favourable credit and funding valuation adjustments in GBM of $33m (4Q20: $70m favourable). Results also included adverse movements on our long-term debt and associated swaps in Corporate Centre of $28m (4Q20: $12m adverse).

Reported profit before tax included a favourable movement of $0.2bn in significant items, mainly due to lower restructuring and other related costs partly offset by adverse fair value movements on financial instruments.

Reported revenue

Reported revenue of $13.0bn was $1.2bn or 10% higher than in 4Q20, primarily reflecting increases in GBM and WPB.

In GBM, growth was driven by MSS, reflecting a seasonal increase in client activity relative to 4Q20, while in WPB, the increase was mainly due to higher investment distribution revenue.

The change in reported revenue also included net adverse movements in significant items of $0.2bn, driven by a net adverse fair value movement on financial instruments of $0.2bn. Foreign currency translation differences resulted in a favourable effect on the movement of reported revenue of $0.2bn.

Reported ECL

Reported ECL were a net release of $0.4bn in 1Q21, compared with a charge of $1.2bn in 4Q20. The release in 1Q21 reflected an improvement in the economic outlook, notably in the UK. There were also lower stage 3 charges in 1Q21 compared with 4Q20.

Reported operating expenses

Reported operating expenses of $8.5bn were $1.3bn or 14% lower than in 4Q20, primarily due to the UK bank levy charge of $0.8bn recorded in 4Q20 and a net favourable movement of $0.5bn in significant items. These were driven by a reduction of $0.5bn in restructuring and other related costs.

This reduction was partly offset by adverse foreign currency translation differences of $0.2bn.

Reported share of profit from associates and JVs

Reported share of profit from associates and joint ventures of $0.9bn increased by $0.2bn or 33%, primarily reflecting profit growth from BoCom.

Group

1Q21 compared with 4Q20 - adjusted results

 
Movement in adjusted profit before tax compared with 4Q20 
                                                     Quarter ended 
                                          ----------------------------------- 
                                           31 Mar   31 Dec      Variance 
                                                            ----------------- 
                                             2021     2020    1Q21 vs. 4Q20 
                                               $m       $m         $m       % 
----------------------------------------  -------  -------  ---------  ------ 
Revenue                                    13,273   12,025      1,248    10 
----------------------------------------  -------  -------  ---------  ---- 
ECL                                           435  (1,201)      1,636   136 
----------------------------------------  -------  -------  ---------  ---- 
Operating expenses                        (8,203)  (9,255)      1,052    11 
----------------------------------------  -------  -------  ---------  ---- 
Share of profit from associates and JVs       885      679        206    30 
----------------------------------------  -------  -------  ---------  ---- 
Profit before tax                           6,390    2,248      4,142   184 
----------------------------------------  -------  -------  ---------  ---- 
 

Adjusted profit

Adjusted profit before tax of $6.4bn was $4.1bn higher than in 4Q20, driven by lower ECL, primarily as 1Q21 included a net release of ECL allowances due to an improvement in the forward economic outlook, compared with a net ECL charge in 4Q20. In addition, adjusted operating expenses were lower as 4Q20 included the UK bank levy, while adjusted revenue increased.

Adjusted revenue

Adjusted revenue of $13.3bn was $1.2bn or 10% higher than in 4Q20, reflecting increases in GBM (up $0.7bn) and WPB (up $0.3bn).

In GBM, the revenue increase was driven by MSS, reflecting a seasonal increase in client activity and higher volatility. In Banking, performance was broadly unchanged as an increase in Capital Markets and Advisory fees and a favourable movement on portfolio hedges after a tightening of credit spreads in 4Q20 were offset by lower net interest income in Credit and Lending as balances fell.

In WPB, the increase reflected seasonally higher investment distribution revenue compared with 4Q20 and higher investment revenue in Global Private Banking, partly offset by a reduction in life insurance manufacturing, as a net adverse movement in market impacts of $0.2bn was in part mitigated by a rise in the value of new business.

These increases were in part offset by the continued impact of lower interest rates in many of the key markets in which we operate, which had an adverse impact on net interest income in Personal Banking within WPB, and in GLCM within CMB and GBM.

Adjusted ECL

Adjusted ECL were a net release of $0.4bn in 1Q21, compared with a charge of $1.2bn in 4Q20. The release in 1Q21 reflected an improvement in the economic outlook, notably in the UK. There were also lower stage 3 charges in 1Q21 compared with 4Q20.

Adjusted operating expenses

Adjusted operating expenses of $8.2bn were $1.1bn or 11% lower, primarily as 4Q20 included the UK bank levy charge of $0.8bn.

The decrease also reflected the continued impact of our cost reduction programme of $0.1bn, a non-recurrence of commercial real estate impairment charges of $0.2bn and a $0.1bn reduction in marketing and travel costs. These decreases were partly offset by an increase of $0.2bn in investments in technology to enhance our digital and automation capabilities to improve how we serve our customers.

Adjusted share of profit from associates and JVs

Adjusted share of profit from associates and joint ventures of $0.9bn increased by $0.2bn or 30% compared with 4Q20, primarily reflecting profit growth from BoCom.

Balance sheet - 31 March 2021 compared with 31 December 2020

At 31 March 2021, our total assets of $3.0tn were $26bn lower on a reported basis and included adverse effects of foreign currency translation differences of $11bn. On a constant currency basis, our total assets were $14bn lower.

The decrease in total assets on a constant currency basis reflected lower derivative asset balances due to adverse revaluation movements on interest rate contracts. In addition, there were decreases in reverse repurchase agreements and financial investments as we redeployed our commercial surplus into cash, which increased by $83bn. Other assets also increased due to the seasonal reduction in settlement accounts at 31 December 2020, as clients settled trades prior to the year end.

Reported loans and advances to customers as a percentage of customer accounts was 63.0%, which was broadly unchanged compared with 31 December 2020.

Loans and advances to customers

Reported loans and advances to customers of $1.0tn were $2bn higher, which included adverse effects of foreign currency translation differences of $4bn. On a constant currency basis, customer lending balances were $6bn higher.

Customer lending increased in WPB by $6bn to $474bn, reflecting higher mortgage balances, notably in the UK (up $2bn), Canada (up $1bn) and Hong Kong (up $1bn) as activity in housing markets globally continued to increase. There was also an increase in term lending

in Hong Kong (up $3bn), driven by higher secured lending and as customers borrowed to fund investments in initial public offerings. In CMB, customer lending of $344bn was $2bn higher, reflecting growth in trade and term balances in Asia, partly offset by a reduction of term balances in the UK. In GBM, customer lending of $221bn fell by $2bn, as customers repaid their credit facilities, primarily in the UK.

Customer accounts

Customer accounts of $1.7tn increased by $7bn on a reported basis, including adverse foreign currency translation differences of $5bn. On a constant currency basis, customer accounts were $12bn higher, with growth across all of our global businesses. The increase was primarily in WPB in the UK, as Covid-19 restrictions continued to result in lower consumer spending and higher deposit and savings balances.

There continued to be a movement of funds from term accounts to call accounts as customers showed a preference for liquidity while interest rates are low.

Risk-weighted assets - 31 March 2021 compared with 31 December 2020

Risk-weighted assets ('RWAs') totalled $846.8bn at 31 March 2021, a $10.7bn decrease compared with 31 December 2020. Excluding foreign currency translation differences, RWAs decreased by $6.0bn, reflecting the following movements:

-- a $3.6bn reduction in RWAs due to updates to methodology and models. Risk parameter refinements in GBM and CMB drove a $2.2bn decrease due to changes in methodology and policy. A recently implemented model under market risk was the main factor behind a $1.4bn reduction from model updates; and

-- a $3.0bn fall in RWAs due to changes in asset quality. This was primarily driven by favourable portfolio mix changes across the global businesses, most significantly in North America.

The RWA impacts of asset size movements largely offset each other across the global businesses. A reduction in GBM credit risk RWAs of $2.8bn was largely due to management initiatives, and a $2.9bn fall in market risk RWAs followed emerging market bond portfolio actions and a fall in foreign exchange risk. These reductions were partly offset in the other global businesses by lending growth in Asia, and a rise in sovereign and money market exposures.

Net interest margin

 
                                                       Quarter ended 
                                             --------------------------------- 
                                                31 Mar     31 Dec       31 Mar 
                                                  2021       2020         2020 
                                  Footnotes         $m         $m           $m 
--------------------------------  ---------  ---------  ---------  ----------- 
Net interest income                              6,514      6,619      7,612 
--------------------------------  ---------  ---------  ---------  --------- 
Average interest-earning assets              2,178,918  2,159,003  1,991,702 
--------------------------------  ---------  ---------  ---------  --------- 
                                                     %          %            % 
--------------------------------  ---------  ---------  ---------  ----------- 
Gross interest yield                  1           1.67       1.71       2.55 
--------------------------------  ---------  ---------  ---------  --------- 
Less: gross interest payable          1         (0.56)     (0.60)     (1.19) 
--------------------------------  ---------  ---------  ---------  --------- 
Net interest spread                   2           1.11       1.11       1.36 
--------------------------------  ---------  ---------  ---------  --------- 
Net interest margin                   3           1.21       1.22       1.54 
--------------------------------  ---------  ---------  ---------  --------- 
 

1 Gross interest yield is the average annualised interest rate earned on average interest-earning assets ('AIEA'). Gross interest payable is the average annualised interest cost as a percentage of average interest-bearing liabilities.

2 Net interest spread is the difference between the average annualised interest rate earned on AIEA, net of amortised premiums and loan fees, and the average annualised interest rate payable on average interest-bearing funds.

   3     Net interest margin is net interest income expressed as an annualised percentage of AIEA. 

Net interest margin ('NIM') of 1.21% was 33 basis points ('bps') lower compared with 1Q20, as the market interest rates-driven reduction in the yield on AIEA of 88bps was partly offset by the fall in funding cost of average interest-bearing liabilities of 63bps. Excluding the impact of foreign currency translation differences, NIM fell by 31bps.

NIM was down 1bp compared with the previous quarter, predominantly driven by increased balances in low-yielding short-term funds and loans to banks, as well as further market interest rate reductions predominantly in Asia.

Notes

-- Income statement comparisons, unless stated otherwise, are between the quarter ended 31 March 2021 and the quarter ended

31 March 2020. Balance sheet comparisons, unless otherwise stated, are between balances at 31 March 2021 and the corresponding balances at 31 December 2020.

-- The financial information on which this Earnings Release is based, and the data set out in the appendix to this statement, are unaudited and have been prepared in accordance with our significant accounting policies as described on pages 288 to 299 of our Annual Report and Accounts 2020.

-- On 23 February 2021, the Directors approved an interim dividend for 2020 of $0.15 per ordinary share. The interim dividend will be payable on 29 April 2021 in cash in US dollars, or in sterling or Hong Kong dollars at exchange rates determined on 19 April 2021.

-- As previously disclosed on 23 February 2021 in the Annual Report and Accounts 2020, in December 2020, the PRA announced that it intends to transition back to its standard approach to capital setting and shareholder distributions through 2021. In the meantime, for 2021 dividends the PRA is content for appropriately prudent dividends to be accrued but not paid out. The PRA aims to provide a further update ahead of the 2021 half-year results of large UK banks. The Group will not pay quarterly dividends during 2021 but will consider whether to announce an interim dividend at the 2021 half-year results in August. The Group will review whether to revert to paying quarterly dividends at or ahead of its 2021 results announcement in February 2022.

--

 
Cautionary statement regarding forward-looking statements 
 

This Earnings Release 1Q21 contains certain forward-looking statements with respect to HSBC's financial condition; results of operations and business, including the strategic priorities; financial, investment and capital targets; and ESG targets/commitments described herein.

Statements that are not historical facts, including statements about HSBC's beliefs and expectations, are forward-looking statements. Words such as 'will', 'should', 'expects', 'targets', 'anticipates', 'intends', 'plans', 'believes', 'seeks', 'estimates', 'potential' and 'reasonably possible', variations of these words and similar expressions are intended to identify forward-looking statements. These statements are based on current plans, information, data, estimates and projections, and therefore undue reliance should not be placed on them. Forward-looking statements speak only as of the date they are made. HSBC makes no commitment to revise or update any forward-looking statements to reflect events or circumstances occurring or existing after the date of any forward-looking statements.

Written and/or oral forward-looking statements may also be made in the periodic reports to the US Securities and Exchange Commission, summary financial statements to shareholders, proxy statements, offering circulars and prospectuses, press releases and other written materials, and in oral statements made by HSBC's Directors, officers or employees to third parties, including financial analysts.

Forward-looking statements involve inherent risks and uncertainties. Readers are cautioned that a number of factors could cause actual results to differ, in some instances materially, from those anticipated or implied in any forward-looking statement. These include, but are not limited to:

-- changes in general economic conditions in the markets in which we operate, such as continuing or deepening recessions and fluctuations in employment and creditworthy customers beyond those factored into consensus forecasts (including, without limitation, as a result of the Covid-19 pandemic); the Covid-19 pandemic, which is expected to continue to have adverse impacts on our income due to lower lending and transaction volumes, lower wealth and insurance manufacturing revenue, and lower or negative interest rates in markets where we operate, as well as, more generally, the potential for material adverse impacts on our financial condition, results of operations, prospects, liquidity, capital position and credit ratings; deviations from the market and economic assumptions that form the basis for our ECL measurements (including, without limitation, as a result of the Covid-19 pandemic or the UK's exit from the EU); potential changes in dividend policy; changes in foreign exchange rates and interest rates, including the accounting impact resulting from financial reporting in respect of hyperinflationary economies; volatility in equity markets; lack of liquidity in wholesale funding or capital markets, which may affect our ability to meet our obligations under financing facilities or to fund new loans, investments and businesses; geopolitical tensions or diplomatic developments producing social instability or legal uncertainty, such as the unrest in Hong Kong, the continuing US-China tensions and the emerging challenges in UK-China relations, which in turn may affect demand for our products and services and could result in (among other things) regulatory, reputational and market risks for HSBC; the efficacy of government, customer, and HSBC's actions in managing and mitigating climate change and in supporting the global transition to net zero carbon emissions, which may cause both idiosyncratic and systemic risks resulting in potential financial and non-financial impacts; illiquidity and downward price pressure in national real estate markets; adverse changes in central banks' policies with respect to the provision of liquidity support to financial markets; heightened market concerns over sovereign creditworthiness in over-indebted countries; adverse changes in the funding status of public or private defined benefit pensions; societal shifts in customer financing and investment needs, including consumer perception as to the continuing availability of credit; exposure to counterparty risk, including third parties using us as a conduit for illegal activities without our knowledge; the expected discontinuation of certain key Ibors and the development of near risk-free benchmark rates, which may result in (among other things) regulatory compliance, legal, conduct, financial, resilience and operational risks for HSBC; and price competition in the market segments we serve;

-- changes in government policy and regulation, including the monetary, interest rate and other policies of central banks and other regulatory authorities in the principal markets in which we operate and the consequences thereof (including, without limitation, actions taken as a result of the Covid-19 pandemic); initiatives to change the size, scope of activities and interconnectedness of financial institutions in connection with the implementation of stricter regulation of financial institutions in key markets worldwide; revised capital and liquidity benchmarks, which could serve to deleverage bank balance sheets and lower returns available from the current business model and portfolio mix; imposition of levies or taxes designed to change business mix and risk appetite; changes to tax law and tax rates; the practices, pricing or responsibilities of financial institutions serving their consumer markets; expropriation, nationalisation, confiscation of assets and changes in legislation relating to foreign ownership; the UK's exit from the EU, which may result in a prolonged period of uncertainty, unstable economic conditions and market volatility, including currency fluctuations; the imposition of a number of sanctions and trade restrictions by China and the US, including the US Hong Kong Autonomy Act, which continues to cause tensions between China and the US; general changes in government policy that may significantly influence investor decisions; the costs, effects and outcomes of regulatory reviews, actions or litigation, including any additional compliance requirements; and the effects of competition in the markets where we operate including increased competition from non-bank financial services companies; and

-- factors specific to HSBC, including our success in adequately identifying the risks we face, such as the incidence of loan losses or delinquency, and managing those risks (through account management, hedging and other techniques); our ability to achieve our financial, investment, capital and ESG targets/commitments that we set or adhere to, which may result in our failure to achieve any of the expected benefits of our strategic priorities; model limitations or failure, including, without limitation, the impact that the consequences of the Covid-19 pandemic have had on the performance and usage of financial models, which may require us to hold additional capital, incur losses and/or use compensating controls, including management judgemental adjustments based on the expert judgement of senior credit risk managers to address model limitations; changes to the judgements, estimates and assumptions we base our financial statements on; changes in our ability to meet the requirements of regulatory stress tests; a reduction in the credit ratings assigned to us or any of our subsidiaries, which could increase the cost or decrease the availability of our funding and affect our liquidity position and net interest margin; changes to the reliability and security of our data management, data privacy, information and technology infrastructure, including threats from cyber-attacks, which may impact our ability to service clients and may result in financial loss, business disruption and/or loss of customer services and data; changes in insurance customer behaviour and insurance claim rates; our dependence on loan payments and dividends from subsidiaries to meet our obligations; changes in accounting standards, which may have a material impact on the way we prepare our financial statements; changes in our ability to manage third-party, fraud and reputational risks inherent in our operations; employee misconduct, which may result in regulatory sanctions and/or reputational or financial harm; changes in skill requirements, ways of working and talent shortages, which may affect our ability to recruit and retain senior management and diverse and skilled personnel; and changes in our ability to develop sustainable finance products and our capacity to measure the climate impact from our financing activity, which may affect our ability to achieve our climate ambition. Effective risk management depends on, among other things, our ability through stress testing and other techniques to prepare for events that cannot be captured by the statistical models it uses; and our success in addressing operational, legal and regulatory, and litigation challenges; and other risks and uncertainties we identify in 'Top and emerging risks' on pages 110 to 115 of the Annual Report and Accounts 2020.

--

 
Summary consolidated income statement 
 
 
                                                                  Quarter ended 
                                                            31 Mar   31 Dec     31 Mar 
                                                              2021     2020       2020 
                                                                $m       $m         $m 
---------------------------------------------------------  -------  -------  --------- 
Net interest income                                          6,514    6,619    7,612 
---------------------------------------------------------  -------  -------  ------- 
Net fee income                                               3,463    2,967    3,123 
---------------------------------------------------------  -------  -------  ------- 
Net income from financial instruments held for 
 trading or managed on a fair value basis                    2,409    1,814    3,364 
---------------------------------------------------------  -------  -------  ------- 
Net income/(expense) from assets and liabilities 
 of insurance businesses, including related derivatives, 
 measured at fair value through profit or loss               1,164    2,335  (3,580) 
---------------------------------------------------------  -------  -------  ------- 
Changes in fair value of designated debt and related 
 derivatives(1)                                              (113)     (47)      246 
---------------------------------------------------------  -------  -------  ------- 
Changes in fair value of other financial instruments 
 mandatorily measured at fair value through profit 
 or loss                                                       257      196    (373) 
---------------------------------------------------------  -------  -------  ------- 
Gains less losses from financial investments                   307       54      312 
---------------------------------------------------------  -------  -------  ------- 
Net insurance premium income                                 2,877    2,295    2,910 
---------------------------------------------------------  -------  -------  ------- 
Other operating income/(expense)                              (73)    (278)      404 
---------------------------------------------------------  -------  -------  ------- 
Total operating income                                      16,805   15,955   14,018 
---------------------------------------------------------  -------  -------  ------- 
Net insurance claims and benefits paid and movement 
 in liabilities to policyholders                           (3,819)  (4,198)    (332) 
---------------------------------------------------------  -------  -------  ------- 
Net operating income before change in expected 
 credit losses and other credit impairment charges(2)       12,986   11,757   13,686 
---------------------------------------------------------  -------  -------  ------- 
Change in expected credit losses and other credit 
 impairment charges                                            435  (1,174)  (3,026) 
Net operating income                                        13,421   10,583   10,660 
---------------------------------------------------------  -------  -------  ------- 
Total operating expenses                                   (8,527)  (9,864)  (7,852) 
Operating profit                                             4,894      719    2,808 
---------------------------------------------------------  -------  -------  ------- 
Share of profit in associates and joint ventures               885      666      421 
---------------------------------------------------------  -------  -------  ------- 
Profit before tax                                            5,779    1,385    3,229 
---------------------------------------------------------  -------  -------  ------- 
Tax expense                                                (1,211)    (450)    (721) 
---------------------------------------------------------  -------  -------  ------- 
Profit after tax                                             4,568      935    2,508 
---------------------------------------------------------  -------  -------  ------- 
Attributable to: 
---------------------------------------------------------  -------  -------  --------- 
- ordinary shareholders of the parent company                3,880      562    1,785 
---------------------------------------------------------  -------  -------  ------- 
- preference shareholders of the parent company                  7       23       22 
---------------------------------------------------------  -------  -------  ------- 
- other equity holders                                         454      175      441 
---------------------------------------------------------  -------  -------  ------- 
- non-controlling interests                                    227      175      260 
---------------------------------------------------------  -------  -------  ------- 
Profit after tax                                             4,568      935    2,508 
---------------------------------------------------------  -------  -------  ------- 
                                                                 $        $          $ 
---------------------------------------------------------  -------  -------  --------- 
Basic earnings per share                                      0.19     0.03       0.09 
---------------------------------------------------------  -------  -------  --------- 
Diluted earnings per share                                    0.19     0.03       0.09 
---------------------------------------------------------  -------  -------  --------- 
Dividend per ordinary share (paid in the period)                 -        -        - 
---------------------------------------------------------  -------  -------  ------- 
                                                                 %        %          % 
---------------------------------------------------------  -------  -------  --------- 
Return on average ordinary shareholders' equity 
 (annualised)                                                  9.0      1.3      4.4 
---------------------------------------------------------  -------  -------  ------- 
Return on average tangible equity (annualised)                10.2      1.9      4.2 
---------------------------------------------------------  -------  -------  ------- 
Cost efficiency ratio                                         65.7     83.9     57.4 
---------------------------------------------------------  -------  -------  ------- 
 

1 The debt instruments, issued for funding purposes, are designated under the fair value option to reduce an accounting mismatch.

2 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

 
Summary consolidated balance sheet 
 
 
                                                                  At 
                                                           31 Mar       31 Dec 
                                                             2021         2020 
                                                               $m           $m 
------------------------------------------------------  ---------  ----------- 
Assets 
------------------------------------------------------  ---------  ----------- 
Cash and balances at central banks                        384,448    304,481 
------------------------------------------------------  ---------  --------- 
Trading assets                                            249,031    231,990 
------------------------------------------------------  ---------  --------- 
Financial assets designated and otherwise mandatorily 
 measured at fair value through profit or loss             46,829     45,553 
Derivatives                                               241,048    307,726 
------------------------------------------------------  ---------  --------- 
Loans and advances to banks                                83,873     81,616 
------------------------------------------------------  ---------  --------- 
Loans and advances to customers(1)                      1,040,207  1,037,987 
------------------------------------------------------  ---------  --------- 
Reverse repurchase agreements - non-trading               190,260    230,628 
------------------------------------------------------  ---------  --------- 
Financial investments                                     451,207    490,693 
------------------------------------------------------  ---------  --------- 
Other assets                                              271,726    253,490 
------------------------------------------------------  ---------  --------- 
Total assets                                            2,958,629  2,984,164 
------------------------------------------------------  ---------  --------- 
Liabilities and equity 
------------------------------------------------------  ---------  ----------- 
Liabilities 
------------------------------------------------------  ---------  ----------- 
Deposits by banks                                          86,743     82,080 
------------------------------------------------------  ---------  --------- 
Customer accounts                                       1,650,019  1,642,780 
------------------------------------------------------  ---------  --------- 
Repurchase agreements - non-trading                       107,896    111,901 
------------------------------------------------------  ---------  --------- 
Trading liabilities                                        85,755     75,266 
------------------------------------------------------  ---------  --------- 
Financial liabilities designated at fair value            151,673    157,439 
------------------------------------------------------  ---------  --------- 
Derivatives                                               229,599    303,001 
------------------------------------------------------  ---------  --------- 
Debt securities in issue                                   96,039     95,492 
------------------------------------------------------  ---------  --------- 
Liabilities under insurance contracts                     107,910    107,191 
------------------------------------------------------  ---------  --------- 
Other liabilities                                         235,279    204,019 
------------------------------------------------------  ---------  --------- 
Total liabilities                                       2,750,913  2,779,169 
------------------------------------------------------  ---------  --------- 
Equity 
------------------------------------------------------  ---------  ----------- 
Total shareholders' equity                                199,210    196,443 
------------------------------------------------------  ---------  --------- 
Non-controlling interests                                   8,506      8,552 
------------------------------------------------------  ---------  --------- 
Total equity                                              207,716    204,995 
------------------------------------------------------  ---------  --------- 
Total liabilities and equity                            2,958,629  2,984,164 
------------------------------------------------------  ---------  --------- 
 
   1     Net of impairment allowances. 
 
Credit risk 
 

Summary of credit risk

At 31 March 2021, gross loans and advances to customers and banks of $1,138bn increased by $3.6bn, compared with

31 December 2020. This included adverse foreign exchange movements of $4.6bn.

Excluding foreign exchange movements, growth was driven by a $5.3bn increase in personal loans and advances to customers and a $3.2bn increase in loans and advances to banks. Wholesale loans and advances to customers decreased by $0.3bn.

The increase in personal loans and advances to customers was driven by mortgage growth of $3.9bn, mainly in the UK (up $2.0bn), Canada (up $0.8bn) and Hong Kong (up $0.7bn). Personal loans and overdrafts increased by $3.1bn, mainly in Hong Kong (up $3.5bn). This was partly offset by a decrease of $1.7bn in credit cards, mainly in the UK (down $0.8bn) and Hong Kong (down $0.4bn).

During the first three months of 2021, the Group experienced a release in allowances for ECL, which was driven by improving economic forecasts. Excluding foreign exchange movements, the allowance for ECL in relation to loans and advances to customers decreased by $0.8bn from 31 December 2020. This was attributable to:

-- a $0.5bn decrease in wholesale loans and advances to customers, of which $0.4bn was driven by stages 1 and 2; and

-- a $0.3bn decrease in personal loans and advances to customers, of which $0.3bn was driven by stages 1 and 2.

At 31 March 2021, the allowance for ECL of $14.6bn decreased by $1.1bn compared with 31 December 2020, including favourable foreign exchange movements of $0.1bn. The $14.6bn allowance comprised $13.8bn in respect of assets held at amortised cost, $0.7bn in respect of loan commitments and financial guarantees, and $0.1bn in respect of debt instruments measured at fair value through other comprehensive income ('FVOCI').

Stage 3 balances at 31 March 2021 remained broadly stable compared with 31 December 2020.

The ECL release for the first three months of 2021 was $435m, inclusive of recoveries. This comprised: $383m in respect of wholesale lending, of which the stage 3 and purchased or originated credit impaired ('POCI') charge was $180m; $36m in respect of personal lending, of which the stage 3 charge was $117m; and $16m in respect of other financial assets measured at amortised cost and debt instruments measured at FVOCI. There remains a high degree of uncertainty in relation to ECL as countries emerge from the Covid-19 pandemic at different speeds and as government support measures unwind.

 
Summary of financial instruments to which the impairment requirements 
 in IFRS 9 are applied 
                                                           At 31 Mar 2021                At 31 Dec 2020 
                                                    Gross carrying/               Gross carrying/     Allowance 
                                                            nominal    Allowance          nominal           for 
                                                             amount   for ECL(1)           amount        ECL(1) 
                                         Footnotes               $m           $m               $m            $m 
---------------------------------------  ---------  ---------------  -----------  ---------------  ------------ 
Loans and advances to customers 
 at amortised cost                                        1,053,790     (13,583)        1,052,477    (14,490) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
- personal                                                  465,440      (4,359)          460,809     (4,731) 
---------------------------------------  --------- 
- corporate and commercial                                  523,933      (9,014)          527,088     (9,494) 
---------------------------------------  --------- 
- non-bank financial institutions                            64,417        (210)           64,580       (265) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Loans and advances to banks at 
 amortised cost                                              83,903         (30)           81,658        (42) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Other financial assets measured 
 at amortised cost                                          835,330        (179)          772,408       (175) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
- cash and balances at central 
 banks                                                      384,454          (6)          304,486         (5) 
---------------------------------------  --------- 
- items in the course of collection 
 from other banks                                             5,162            -            4,094           - 
---------------------------------------  --------- 
- Hong Kong Government certificates 
 of indebtedness                                             41,020            -           40,420           - 
---------------------------------------  --------- 
- reverse repurchase agreements 
 - non-trading                                              190,260            -          230,628           - 
---------------------------------------  --------- 
- financial investments                                      90,347         (89)           88,719        (80) 
---------------------------------------  --------- 
- prepayments, accrued income and 
 other assets                                2              124,087         (84)          104,061        (90) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Total gross carrying amount on-balance 
 sheet                                                    1,973,023     (13,792)        1,906,543    (14,707) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Loans and other credit-related 
 commitments                                                667,066        (578)          659,783       (734) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
- personal                                                  235,631         (29)          236,170        (40) 
---------------------------------------  --------- 
- corporate and commercial                                  293,574        (520)          299,802       (650) 
---------------------------------------  --------- 
- financial                                                 137,861         (29)          123,811        (44) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Financial guarantees                                         26,843         (87)           18,384       (125) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
- personal                                                      894          (1)              900         (1) 
---------------------------------------  --------- 
- corporate and commercial                                   20,900         (78)           12,946       (114) 
---------------------------------------  --------- 
- financial                                                   5,049          (8)            4,538        (10) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
Total nominal amount off-balance 
 sheet                                       3              693,909        (665)          678,167       (859) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
                                                          2,666,932     (14,457)        2,584,710    (15,566) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
 
                                                                                                     Memorandum 
                                                                      Memorandum                      allowance 
                                                                       allowance                            for 
                                                         Fair value   for ECL(4)       Fair value        ECL(4) 
                                                                 $m           $m               $m            $m 
---------------------------------------  ---------  ---------------  -----------  ---------------  ------------ 
Debt instruments measured at fair 
 value through other comprehensive 
 income ('FVOCI')                                           358,643        (118)          399,717       (141) 
---------------------------------------  ---------  ---------------  -----------  ---------------  ---------- 
 

1 The total ECL is recognised in the loss allowance for the financial asset unless the total ECL exceeds the gross carrying amount of the financial asset, in which case the ECL is recognised as a provision.

2 Includes only those financial instruments that are subject to the impairment requirements of IFRS 9. 'Prepayments, accrued income and other assets' as presented within the summary consolidated balance sheet on page 17 includes both financial and non-financial assets.

3 Represents the maximum amount at risk should the contracts be fully drawn upon and clients default.

4 Debt instruments measured at FVOCI continue to be measured at fair value with the allowance for ECL as a memorandum item. Change in ECL is recognised in 'Change in expected credit losses and other credit impairment charges' in the income statement.

 
Summary of credit risk (excluding debt instruments measured at FVOCI) 
 by stage distribution and ECL coverage by industry sector at 
 31 March 2021 
                                                     Gross carrying/nominal                     Allowance for ECL                            ECL coverage % 
                                                                  amount(1) 
                                                                             ---------  ----------------------------------  --------                                ------- 
                                            Stage    Stage   Stage  POCI(2)      Total    Stage    Stage    Stage  POCI(2)     Total  Stage  Stage  Stage  POCI(2)    Total 
                                                1        2       3                            1        2        3                         1      2      3 
                                               $m       $m      $m       $m         $m       $m       $m       $m       $m        $m      %      %      %        %        % 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ------- 
Loans and 
 advances 
 to customers 
 at amortised 
 cost                                     875,622  158,654  19,248      266  1,053,790  (1,659)  (4,494)  (7,343)     (87)  (13,583)    0.2    2.8   38.1     32.7    1.3 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                436,056   23,455   5,929        -    465,440    (688)  (2,184)  (1,487)        -   (4,359)    0.2    9.3   25.1        -    0.9 
-------------------------------------- 
 
  *    corporate and commercial           381,031  129,852  12,785      265    523,933    (931)  (2,251)  (5,746)     (86)   (9,014)    0.2    1.7   44.9     32.5    1.7 
-------------------------------------- 
 
  *    non-bank financial institutions     58,535    5,347     534        1     64,417     (40)     (59)    (110)      (1)     (210)    0.1    1.1   20.6    100.0    0.3 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Loans and 
 advances 
 to banks 
 at amortised 
 cost                                      82,645    1,258       -        -     83,903     (24)      (6)        -        -      (30)      -    0.5      -        -      - 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Other financial 
 assets 
 measured 
 at amortised 
 cost                                     830,993    4,137     158       42    835,330     (81)     (48)     (41)      (9)     (179)      -    1.2   25.9     21.4      - 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Loan and 
 other credit-related 
 commitments                              615,857   50,279     929        1    667,066    (221)    (282)     (75)        -     (578)      -    0.6    8.1        -    0.1 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                233,453    2,043     135        -    235,631     (27)      (1)      (1)        -      (29)      -      -    0.7        -      - 
-------------------------------------- 
 
  *    corporate and commercial           248,982   43,853     738        1    293,574    (185)    (268)     (67)        -     (520)    0.1    0.6    9.1        -    0.2 
-------------------------------------- 
- financial                               133,422    4,383      56        -    137,861      (9)     (13)      (7)        -      (29)      -    0.3   12.5        -      - 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Financial 
 guarantees                                22,701    3,881     260        1     26,843     (22)     (43)     (22)        -      (87)    0.1    1.1    8.5        -    0.3 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                    865       28       1        -        894        -      (1)        -        -       (1)      -    3.6      -        -    0.1 
-------------------------------------- 
 
  *    corporate and commercial            17,639    3,016     244        1     20,900     (19)     (38)     (21)        -      (78)    0.1    1.3    8.6        -    0.4 
-------------------------------------- 
- financial                                 4,197      837      15        -      5,049      (3)      (4)      (1)        -       (8)    0.1    0.5    6.7        -    0.2 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
At 31 Mar 
 2021                                   2,427,818  218,209  20,595      310  2,666,932  (2,007)  (4,873)  (7,481)     (96)  (14,457)    0.1    2.2   36.3     31.0    0.5 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
 
 
Stage 2 days past due analysis at 31 March 2021 
                       Gross carrying/nominal                      Allowance for ECL                         ECL coverage % 
                              amount(1) 
                                        1 to    30 and                           1 to    30 and                         1 to 
                 Stage                    29         >    Stage                    29         >  Stage                    29      30 and 
                     2  Up-to-date  DPD(3,4)  DPD(3,4)        2  Up-to-date  DPD(3,4)  DPD(3,4)      2  Up-to-date  DPD(3,4)  > DPD(3,4) 
                    $m          $m        $m        $m       $m          $m        $m        $m      %           %         %           % 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  ---------- 
Loans and 
 advances 
 to customers 
 at 
 amortised 
 cost          158,654     155,314     1,834     1,506  (4,494)     (3,984)     (226)     (284)    2.8         2.6      12.3      18.9 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
- personal      23,455      21,027     1,282     1,146  (2,184)     (1,751)     (181)     (252)    9.3         8.3      14.1      22.0 
------------- 
- corporate 
 and 
 commercial    129,852     128,945       551       356  (2,251)     (2,174)      (45)      (32)    1.7         1.7       8.2       9.0 
------------- 
- non-bank 
 financial 
 institutions    5,347       5,342         1         4     (59)        (59)         -         -    1.1         1.1         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
Loans and 
 advances 
 to banks at 
 amortised 
 cost            1,258       1,258         -         -      (6)         (6)         -         -    0.5         0.5         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
Other 
 financial 
 assets 
 measured 
 at amortised 
 cost            4,137       4,129         4         4     (48)        (48)         -         -    1.2         1.2         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
 

1 Represents the maximum amount at risk should the contracts be fully drawn upon and clients default.

   2     Purchased or originated credit-impaired ('POCI'). 
   3     Days past due ('DPD'). 

4 The days past due amounts presented above are on a contractual basis and include the benefit of any customer relief payment holidays granted.

 
Summary of credit risk (excluding debt instruments measured at FVOCI) 
 by stage distribution and ECL coverage by industry sector at 
 31 December 2020 
                                              Gross carrying/nominal                            Allowance for ECL                             ECL coverage 
                                                     amount(1)                                                                                      % 
                                                                             ---------                                      --------                                ------- 
                                            Stage    Stage   Stage  POCI(2)      Total    Stage    Stage    Stage  POCI(2)     Total  Stage  Stage  Stage  POCI(2)    Total 
                                                1        2       3                            1        2        3                         1      2      3 
                                               $m       $m      $m       $m         $m       $m       $m       $m       $m        $m      %      %      %        %        % 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ------- 
Loans and 
 advances 
 to customers 
 at amortised 
 cost                                     869,920  163,185  19,095      277  1,052,477  (1,974)  (4,965)  (7,439)    (112)  (14,490)    0.2    3.0   39.0     40.4    1.4 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                430,134   25,064   5,611        -    460,809    (827)  (2,402)  (1,502)        -   (4,731)    0.2    9.6   26.8        -    1.0 
-------------------------------------- 
 
  *    corporate and commercial           387,563  126,287  12,961      277    527,088  (1,101)  (2,444)  (5,837)    (112)   (9,494)    0.3    1.9   45.0     40.4    1.8 
-------------------------------------- 
 
  *    non-bank financial institutions     52,223   11,834     523        -     64,580     (46)    (119)    (100)        -     (265)    0.1    1.0   19.1        -    0.4 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Loans and 
 advances 
 to banks 
 at amortised 
 cost                                      79,654    2,004       -        -     81,658     (33)      (9)        -        -      (42)      -    0.4      -        -    0.1 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Other financial 
 assets measured 
 at amortised 
 cost                                     768,216    3,975     177       40    772,408     (80)     (44)     (42)      (9)     (175)      -    1.1   23.7     22.5      - 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Loan and 
 other credit-related 
 commitments                              604,485   54,217   1,080        1    659,783    (290)    (365)     (78)      (1)     (734)      -    0.7    7.2    100.0    0.1 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                234,337    1,681     152        -    236,170     (39)      (1)        -        -      (40)      -    0.1      -        -      - 
-------------------------------------- 
 
  *    corporate and commercial           253,062   45,851     888        1    299,802    (236)    (338)     (75)      (1)     (650)    0.1    0.7    8.4    100.0    0.2 
-------------------------------------- 
- financial                               117,086    6,685      40        -    123,811     (15)     (26)      (3)        -      (44)      -    0.4    7.5        -      - 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
Financial 
 guarantees                                14,090    4,024     269        1     18,384     (37)     (62)     (26)        -     (125)    0.3    1.5    9.7        -    0.7 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
- personal                                    872       26       2        -        900        -      (1)        -        -       (1)      -    3.8      -        -    0.1 
-------------------------------------- 
 
  *    corporate and commercial             9,536    3,157     252        1     12,946     (35)     (54)     (25)        -     (114)    0.4    1.7    9.9        -    0.9 
-------------------------------------- 
- financial                                 3,682      841      15        -      4,538      (2)      (7)      (1)        -      (10)    0.1    0.8    6.7        -    0.2 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
At 31 Dec 
 2020                                   2,336,365  227,405  20,621      319  2,584,710  (2,414)  (5,445)  (7,585)    (122)  (15,566)    0.1    2.4   36.8     38.2    0.6 
--------------------------------------  ---------  -------  ------  -------  ---------  -------  -------  -------  -------  --------  -----  -----  -----  -------  ----- 
 
 
Stage 2 days past due analysis at 31 December 2020 
                       Gross carrying/nominal                      Allowance for ECL                         ECL coverage % 
                              amount(1) 
                                                    30                                       30 
                                        1 to       and                           1 to       and                         1 to          30 
                 Stage                    29         >    Stage                    29         >  Stage                    29         and 
                     2  Up-to-date  DPD(3,4)  DPD(3,4)        2  Up-to-date  DPD(3,4)  DPD(3,4)      2  Up-to-date  DPD(3,4)  > DPD(3,4) 
                    $m          $m        $m        $m       $m          $m        $m        $m      %           %         %           % 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  ---------- 
Loans and 
 advances 
 to customers 
 at amortised 
 cost          163,185     159,367     2,052     1,766  (4,965)     (4,358)     (275)     (332)    3.0         2.7      13.4      18.8 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
- personal      25,064      22,250     1,554     1,260  (2,402)     (1,895)     (227)     (280)    9.6         8.5      14.6      22.2 
------------- 
- corporate 
 and 
 commercial    126,287     125,301       489       497  (2,444)     (2,344)      (48)      (52)    1.9         1.9       9.8      10.5 
------------- 
- non-bank 
 financial 
 institutions   11,834      11,816         9         9    (119)       (119)         -         -    1.0         1.0         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
Loans and 
 advances 
 to banks at 
 amortised 
 cost            2,004       2,004         -         -      (9)         (9)         -         -    0.4         0.4         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
Other 
 financial 
 assets 
 measured at 
 amortised 
 cost            3,975       3,963         3         9     (44)        (44)         -         -    1.1         1.1         -         - 
-------------  -------  ----------  --------  --------  -------  ----------  --------  --------  -----  ----------  --------  -------- 
 

1 Represents the maximum amount at risk should the contracts be fully drawn upon and clients default.

   2     Purchased or originated credit-impaired ('POCI'). 
   3     Days past due ('DPD'). 

4 The days past due amounts presented above are on a contractual basis and include the benefit of any customer relief payment holidays granted.

Measurement uncertainty and sensitivity analysis of ECL estimates

Methodology

Four economic scenarios have been used to capture the exceptional nature of the current economic environment and to articulate management's view of the range of potential outcomes. Three of these scenarios are drawn from consensus forecasts and distributional estimates. The nature of the current economic environment has led management to choose an additional scenario to represent its view of severe downside risks. Scenarios produced to calculate ECL are aligned to HSBC's top and emerging risks.

Description of economic scenarios

The economic assumptions presented in this section have been formed by HSBC, with reference to external forecasts specifically for the purpose of calculating ECL.

The world economy is expected to return to growth in 2021 following an unprecedented contraction in 2020. Across our key markets, those that put in place significant domestic restrictions have either begun to - or are expected to be able to - relax restrictions as vaccinations progress while other countries will benefit from the global recovery in economic activity. Early data from vaccination programmes have been encouraging and these programmes are expected to be successful at significantly reducing hospitalisations and deaths across our key markets, enabling economies to re-open and some resumption of travel. Differences across markets in the speed and scale of economic recovery reflect timing differences in the progression of the Covid-19 outbreak, national level differences in restrictions imposed, the coverage achieved by vaccination programmes and the scale of support measures introduced by governments. The emergence of new variants that reduce the efficacy of vaccines remains a risk.

Economic forecasts are subject to a high degree of uncertainty in the current environment. While risks to the economic outlook are dominated by the progression and management of the pandemic and vaccine roll-out, geopolitical risks also present downside threats. These risks include: continued differences between the US and China over a range of issues, dampened business sentiment in Hong Kong and the evolution of the UK's relationship with the EU.

Four global scenarios have been used for the purpose of calculating ECL at 31 March 2021. These are the consensus Central scenario, the consensus Upside scenario, the consensus Downside scenario and an additional Downside scenario.

The scenarios used are:

-- The consensus Central scenario: This scenario features recovery in economic activity in 2021, supported by a successful roll-out of vaccination programmes across several of our major markets. Government support programmes will continue to assist labour markets, households and firms, while economic activity and unemployment recover back to their pre-Covid-19 levels.

-- The consensus Upside scenario: This scenario features a faster recovery in economic activity in the near term, compared with the Central scenario, with GDP growth returning to pre-Covid-19 levels in 2021 in Hong Kong, mainland China, the UK and the US.

-- The consensus Downside scenario: This scenario features a considerably weaker recovery in economic activity compared with the Central scenario. In this scenario, growth remains weak, unemployment rates stay elevated and equity markets and house prices contract.

-- The additional Downside scenario: This scenario reflects management's view of tail risks and features a second severe and prolonged recession.

Both the consensus Downside and the additional Downside scenarios are global in nature, and while they differ in severity, they assume that the key risks to HSBC, listed above, crystallise simultaneously.

The range of macroeconomic projections across the various scenarios is shown in the table below:

 
Macroeconomic projections in key markets 
                     Central scenario            Consensus Upside         Consensus Downside         Additional Downside 
               Five-year                     Five-year                 Five-year                  Five-year 
                average   2021   2022  2023   average   Best outcome    average   Worst outcome    average   Worst outcome 
-------------  ---------  -----  ----  ----  ---------  -------------  ---------  --------------  ---------  -------------- 
Hong Kong 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
GDP growth 
 rate 
 (%)              2.9      4.4   3.3   2.6      4.9      9.9   (1Q22)     0.9     (2.0)   (1Q22)     1.1     (9.1)   (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
Unemployment 
 rate (%)         4.3      6.5   4.5   4.0      3.9      3.2   (4Q22)     5.0      7.9    (2Q21)     5.9      8.1    (2Q21) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
House price 
 growth (%)       2.7     (1.8)  2.3   5.2      4.1      7.6   (1Q22)     0.0     (8.3)   (1Q22)    (1.6)    (18.3)  (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
Mainland 
China 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
GDP growth 
 rate 
 (%)              5.0      8.4   5.4   5.3      7.0     10.2   (3Q22)     3.4     (2.3)   (4Q21)     3.2     (9.2)   (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
Unemployment 
 rate (%)         3.9      3.9   3.9   4.0      3.8      3.5   (1Q22)     4.0      4.1    (1Q23)     5.2      5.8    (4Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
House price 
 growth (%)       4.6      4.6   5.0   5.0      6.5     13.1   (1Q22)     3.6      0.0    (1Q22)    (1.5)    (21.2)  (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
UK 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
GDP growth 
 rate 
 (%)              3.7      4.5   5.3   2.2      5.2     19.2   (2Q21)     2.0     (0.1)   (1Q23)     2.7     (2.3)   (3Q21) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
Unemployment 
 rate (%)         5.3      6.1   5.8   5.3      4.8      4.2   (1Q23)     6.0      7.8    (4Q21)     8.0      9.1    (3Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
House price 
 growth (%)       1.9      1.2   1.1   2.4      3.4      7.1   (4Q22)    (0.8)    (9.3)   (1Q22)     0.4     (14.9)  (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
US 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
GDP growth 
 rate 
 (%)              3.1      4.8   3.6   2.4      4.4     12.6   (2Q21)     2.0      1.0    (1Q23)     1.7     (4.7)   (2Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
Unemployment 
 rate (%)         4.6      5.9   4.8   4.3      3.8      2.8   (1Q23)     5.3      7.2    (4Q21)     8.8      10.6   (1Q23) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
House price 
 growth (%)       4.6      5.1   5.6   4.3      5.2      8.1   (2Q22)     3.7      2.6    (2Q22)     2.2     (7.9)   (1Q22) 
-------------  ---------  -----  ----  ----  ---------  ----  -------  ---------  -----  -------  ---------  ------  ------ 
 

Note: The 'worst' or the 'best' outcome refers to the quarter that is either the trough or peak in the respective variable, in the first two years of the scenario.

Scenario weights are consistent with those applied at 31 December 2020 with the exception of the UK and US. The UK consensus Central scenario probability weighting has increased to 45% (31 December 2020: 40%) with a corresponding decrease in the consensus Downside scenario to 35% (31 December 2020: 40%). The US Central scenario probability weighting has increased to 70% (31 December 2020: 65%) with a corresponding decrease in the consensus Downside scenario to 20% (31 December 2020: 25%). Progress in vaccinating national populations, accompanied by a decline in recorded Covid-19 cases, led to management attaching greater probability to the Central scenario in both these markets.

Management judgemental adjustments

In the context of IFRS 9, management judgemental adjustments are typically short-term increases or decreases to the ECL at either a customer or portfolio level to account for late-breaking events, model deficiencies and other assessments applied during management review and challenge.

At 31 March 2021, management judgements were applied to reflect credit risk dynamics not captured by our models. The drivers of the management judgemental adjustments continue to evolve with the economic environment. We have internal governance in place to monitor management judgemental adjustments regularly and, where possible, to reduce the reliance on these through model recalibration or redevelopment, as appropriate.

Wider-ranging model changes will take time to develop and need observable loss data on which models can be developed. Models will be revisited over time once the longer-term impacts of the Covid-19 outbreak are observed. Therefore, we continue to anticipate significant management judgemental adjustments for the foreseeable future.

Management judgemental adjustments made in estimating the reported ECL at 31 March 2021 are set out in the following table. The table includes adjustments in relation to data and model limitations resulting from the pandemic, and as a result of the regular process of model development and implementation. It shows the adjustments applicable to the scenario-weighted ECL numbers.

 
Management judgemental adjustments to ECL at 31 March 2021(1) 
                                                    Retail  Wholesale    Total 
                                                       $bn        $bn      $bn 
Low-risk counterparties (banks, sovereigns and 
 government entities)                                  0.1      (0.9)  (0.8) 
--------------------------------------------------  ------  ---------  ----- 
Corporate lending adjustments                                     1.0    1.0 
--------------------------------------------------  ------  ---------  ----- 
Retail lending probability of default adjustments    (0.1)             (0.1) 
--------------------------------------------------  ------  ---------  ----- 
Retail model default suppression adjustment            0.8               0.8 
--------------------------------------------------  ------  ---------  ----- 
Other retail lending adjustments                       0.7               0.7 
--------------------------------------------------  ------  ---------  ----- 
Total                                                  1.5          -    1.5 
--------------------------------------------------  ------  ---------  ----- 
 
 
Management judgemental adjustments to ECL at 31 December 2020(1) 
                                                    Retail  Wholesale    Total 
                                                       $bn        $bn      $bn 
Low-risk counterparties (banks, sovereigns and 
 government entities)                                    -      (0.7)  (0.7) 
--------------------------------------------------  ------  ---------  ----- 
Corporate lending adjustments                                     0.5    0.5 
--------------------------------------------------  ------  ---------  ----- 
Retail lending probability of default adjustments    (0.8)             (0.8) 
--------------------------------------------------  ------  ---------  ----- 
Retail model default suppression adjustment            1.9               1.9 
--------------------------------------------------  ------  ---------  ----- 
Other retail lending adjustments                       0.4               0.4 
--------------------------------------------------  ------  ---------  ----- 
Total                                                  1.5      (0.2)    1.3 
--------------------------------------------------  ------  ---------  ----- 
 

1 Management judgemental adjustments presented in the table reflect increases or (decreases) to ECL, respectively.

In the wholesale portfolio, management judgemental adjustments were an ECL increase of $30m (31 December 2020: $0.2bn decrease).

The adjustments relating to low-credit-risk exposures decreased ECL by $0.9bn at 31 March 2021 (31 December 2020: $0.7bn decrease). These were mainly to highly rated banks, sovereigns and US government-sponsored entities, where modelled credit factors did not fully reflect the underlying fundamentals of these entities or the effect of government support and economic programmes in the Covid-19 environment.

Adjustments to corporate exposures increased ECL by $1bn at 31 March 2021 (31 December 2020: $0.5bn increase). These principally reflected the outcome of management judgements for high-risk and vulnerable sectors in some of our key markets, supported by credit experts' input, quantitative analyses and benchmarks. Considerations included potential default suppression in some sectors due to continued government intervention and late-breaking idiosyncratic developments. The increase in adjustment impact relative to

31 December 2020 was mostly driven by management judgements as a result of further improvement of macroeconomic scenarios and increased dislocation of modelled outcomes to management expectations for high-risk sectors.

In the retail portfolio, management judgemental adjustments were an ECL increase of $1.5bn at 31 March 2021 (31 December 2020: $1.5bn increase).

The retail model default suppression adjustment increased ECL by $0.8bn (31 December 2020: $1.9bn increase). This was applied in several economies as customer relief and government support programmes continue to suppress defaults. The level of adjustment decreased during the period given the improvement in macroeconomic forecasts. Retail models are reliant on the assumption that, as macroeconomic conditions deteriorate, defaults will crystallise. We will monitor the continuation of customer relief and government support programmes that have stabilised macroeconomic conditions and therefore suppressed retail model defaults.

The retail lending probability of default adjustments decreased ECL by $0.1bn (31 December 2020: $0.8bn decrease). These related to severe projections of macroeconomic variables that are outside the historical observations on which IFRS 9 models have been built and calibrated to operate. This has resulted in a lower adjustment during the period given the moderation of economic forecasts, which are now within the historical observations, primarily in the UK.

Other retail lending adjustments increased ECL by $0.7bn (31 December 2020: $0.4bn increase). These were applied to reflect credit experts' input, quantitative analyses and benchmarks on increased levels of risk for customers in high-risk segments, those who remain in or have recently exited customer support programmes and all other data and model adjustments.

Economic scenarios sensitivity analysis of ECL estimates

Management considered the sensitivity of the ECL outcome against the economic forecasts as part of the ECL governance process by recalculating the ECL under each scenario described above for selected portfolios, applying a 100% weighting to each scenario in turn. The weighting is reflected in both the determination of a significant increase in credit risk and the measurement of the resulting ECL.

The ECL calculated for the Upside and Downside scenarios should not be taken to represent the upper and lower limits of possible ECL outcomes. The impact of defaults that might occur in the future under different economic scenarios is captured by recalculating ECL for loans in stages 1 and 2 at the balance sheet date. The population of stage 3 loans (in default) at the balance sheet date is unchanged in these sensitivity calculations. Stage 3 ECL would only be sensitive to changes in forecasts of future economic conditions if the loss-given default of a particular portfolio was sensitive to these changes.

There is a particularly high degree of estimation uncertainty in numbers representing tail risk scenarios when assigned a 100% weighting.

For wholesale credit risk exposures, the sensitivity analysis excludes ECL for financial instruments related to defaulted obligors because the measurement of ECL is relatively more sensitive to credit factors specific to the obligor than future economic scenarios. Therefore, it is impracticable to separate the effect of macroeconomic factors in individual assessments.

For retail credit risk exposures, the sensitivity analysis includes ECL for loans and advances to customers related to defaulted obligors. This is because the retail ECL for secured mortgage portfolios, including loans in all stages, is sensitive to macroeconomic variables.

Group ECL sensitivity results

The ECL impact of the scenarios and judgemental management adjustments are highly sensitive to movements in economic forecasts, including the efficacy of government support measures. Based upon the sensitivity tables presented below, if the Group ECL balance (excluding wholesale stage 3, which is assessed individually) was estimated solely on the basis of the Central scenario, Upside scenario, Downside scenario or the additional Downside scenario at 31 March 2021, it would increase/(decrease) as presented in the below table.

 
                                    Retail(1,2)    Wholesale(3) 
Total Group ECL at 31 March 2021            $bn             $bn 
----------------------------------  -----------  -------------- 
Reported ECL                                4.1           4.0 
----------------------------------  -----------  ------------ 
Scenarios 
----------------------------------  -----------  -------------- 
100% consensus Central scenario           (0.4)         (0.8) 
----------------------------------  -----------  ------------ 
100% consensus Upside scenario            (0.8)         (1.6) 
----------------------------------  -----------  ------------ 
100% consensus Downside scenario            0.2           0.8 
----------------------------------  -----------  ------------ 
100% additional Downside scenario           1.1           4.8 
----------------------------------  -----------  ------------ 
 
 
                                      Retail(1,2)    Wholesale(3) 
Total Group ECL at 31 December 2020           $bn             $bn 
------------------------------------  -----------  -------------- 
Reported ECL                                  4.5           4.5 
------------------------------------  -----------  ------------ 
Scenarios 
------------------------------------  -----------  -------------- 
100% consensus Central scenario             (0.3)         (0.9) 
------------------------------------  -----------  ------------ 
100% consensus Upside scenario              (1.0)         (2.0) 
------------------------------------  -----------  ------------ 
100% consensus Downside scenario              0.3           1.0 
------------------------------------  -----------  ------------ 
100% additional Downside scenario             1.3           5.9 
------------------------------------  -----------  ------------ 
 
   1     ECL sensitivities exclude portfolios utilising less complex modelling approaches. 

2 ECL sensitivity includes only on-balance sheet financial instruments to which IFRS 9 impairment requirements are applied.

3 Includes low credit-risk financial instruments, such as debt instruments at FVOCI, which have high carrying values but low ECL under all the scenarios.

At 31 March 2021, Group ECL sensitivity decreased across all scenarios compared with 31 December 2020, driven by the improvement of macroeconomic forecasts.

There still remains a significant degree of uncertainty in relation to the UK economic outlook. If a 100% weight were applied to the consensus Downside and additional Downside scenarios for the UK, respectively, it would result in an increase in ECL of $0.3bn and $1.4bn in the wholesale portfolio and $0.2bn and $0.6bn in the retail portfolio.

Personal lending

 
Total personal lending for loans and advances to customers by stage distribution 
                                        Gross carrying amount               Allowance for ECL 
                                     Stage   Stage  Stage    Total  Stage    Stage    Stage      Total 
                                         1       2      3               1        2        3 
                                        $m      $m     $m       $m     $m       $m       $m         $m 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
By portfolio 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
First lien residential mortgages   342,012  11,171  3,713  356,896  (105)    (184)    (446)    (735) 
- of which: 
 interest only (including 
 offset)                            29,291   2,521    322   32,134    (6)     (28)     (87)    (121) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
  affordability (including US 
   adjustable rate mortgages)       13,603   1,851    655   16,109   (13)     (10)      (4)     (27) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Other personal lending              94,044  12,284  2,216  108,544  (583)  (2,000)  (1,041)  (3,624) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- other                             76,323   6,924  1,559   84,806  (278)    (824)    (661)  (1,763) 
--------------------------------- 
- credit cards                      15,781   5,126    600   21,507  (294)  (1,158)    (364)  (1,816) 
--------------------------------- 
- second lien residential 
 mortgages                             579      86     50      715    (4)      (9)     (10)     (23) 
--------------------------------- 
- motor vehicle finance              1,361     148      7    1,516    (7)      (9)      (6)     (22) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
At 31 Mar 2021                     436,056  23,455  5,929  465,440  (688)  (2,184)  (1,487)  (4,359) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
By geography 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
Europe                             202,553   9,600  2,450  214,603  (198)  (1,182)    (777)  (2,157) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- of which: UK                     166,910   8,262  1,723  176,895  (173)  (1,149)    (508)  (1,830) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Asia                               180,019   8,624  1,607  190,250  (178)    (420)    (281)    (879) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- of which: Hong Kong              121,375   5,469    231  127,075   (84)    (267)     (49)    (400) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
MENA                                 4,864     375    241    5,480   (45)     (93)    (146)    (284) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
North America                       41,961   3,909  1,326   47,196   (91)    (183)    (135)    (409) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Latin America                        6,659     947    305    7,911  (176)    (306)    (148)    (630) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
At 31 Mar 2021                     436,056  23,455  5,929  465,440  (688)  (2,184)  (1,487)  (4,359) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
 
 
Total personal lending for loans and advances to customers by stage distribution 
 (continued) 
                                        Gross carrying amount               Allowance for ECL 
                                     Stage   Stage  Stage    Total  Stage    Stage    Stage      Total 
                                         1       2      3               1        2        3 
                                        $m      $m     $m       $m     $m       $m       $m         $m 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
By portfolio 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
First lien residential mortgages   336,666  12,233  3,383  352,282  (125)    (188)    (442)    (755) 
- of which: 
 interest only (including 
 offset)                            29,143   3,074    351   32,568    (9)     (19)     (88)    (116) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
  affordability (including US 
   adjustable rate mortgages)       13,265   2,209    606   16,080   (11)     (11)      (5)     (27) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Other personal lending              93,468  12,831  2,228  108,527  (702)  (2,214)  (1,060)  (3,976) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- other                             74,174   7,288  1,489   82,951  (305)    (914)    (665)  (1,884) 
--------------------------------- 
- credit cards                      17,327   5,292    680   23,299  (386)  (1,281)    (380)  (2,047) 
--------------------------------- 
- second lien residential 
 mortgages                             593     100     51      744    (3)      (9)     (10)     (22) 
--------------------------------- 
- motor vehicle finance              1,374     151      8    1,533    (8)     (10)      (5)     (23) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
At 31 Dec 2020                     430,134  25,064  5,611  460,809  (827)  (2,402)  (1,502)  (4,731) 
By geography 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  --------- 
Europe                             200,120  11,032  2,511  213,663  (247)  (1,271)    (826)  (2,344) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- of which: UK                     163,338   9,476  1,721  174,535  (223)  (1,230)    (545)  (1,998) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Asia                               178,175   7,969  1,169  187,313  (234)    (446)    (241)    (921) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
- of which: Hong Kong              118,252   5,133    206  123,591  (102)    (237)     (48)    (387) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
MENA                                 4,879     403    251    5,533   (54)    (112)    (152)    (318) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
North America                       40,387   4,613  1,378   46,378   (93)    (200)    (132)    (425) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
Latin America                        6,573   1,047    302    7,922  (199)    (373)    (151)    (723) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
At 31 Dec 2020                     430,134  25,064  5,611  460,809  (827)  (2,402)  (1,502)  (4,731) 
---------------------------------  -------  ------  -----  -------  -----  -------  -------  ------- 
 
 
Total wholesale lending for loans and advances to banks and customers 
 at amortised cost 
                                                                       Gross carrying amount                      Allowance for ECL 
                                                                Stage    Stage   Stage  POCI    Total  Stage    Stage    Stage  POCI      Total 
                                                                    1        2       3                     1        2        3 
                                                                   $m       $m      $m    $m       $m     $m       $m       $m    $m         $m 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  --------- 
Corporate and commercial                                      381,031  129,852  12,785   265  523,933  (931)  (2,251)  (5,746)  (86)  (9,014) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
- agriculture, forestry 
 and fishing                                                    6,443    1,002     341     1    7,787   (15)     (42)    (149)   (1)    (207) 
------------------------------------------------------------ 
- mining and quarrying                                          8,808    3,050     572    16   12,446   (31)     (88)    (157)  (12)    (288) 
------------------------------------------------------------ 
- manufacture                                                  64,862   24,549   2,013    81   91,505  (147)    (337)    (932)  (38)  (1,454) 
------------------------------------------------------------ 
 
  *    electricity, gas, steam and air-conditioning supply     13,359    2,131      71     -   15,561   (18)     (27)     (29)     -     (74) 
------------------------------------------------------------ 
 
  *    water supply, sewerage, waste management and 
       remediation                                              2,860      398      52     -    3,310    (6)      (5)     (24)     -     (35) 
------------------------------------------------------------ 
 
  *    construction                                             9,545    4,432     740     4   14,721   (37)     (92)    (393)   (4)    (526) 
------------------------------------------------------------ 
 
  *    wholesale and retail trade, repair of motor vehicles 
       and motorcycles                                         64,205   24,949   3,144    11   92,309  (159)    (297)  (2,002)   (2)  (2,460) 
------------------------------------------------------------ 
 
  *    transportation and storage                              19,039    8,778     779    11   28,607   (51)    (143)    (233)     -    (427) 
------------------------------------------------------------ 
 
  *    accommodation and food                                   8,560   17,216     627     1   26,404   (88)    (346)    (141)   (1)    (576) 
------------------------------------------------------------ 
 
  *    publishing, audiovisual and broadcasting                16,274    3,195     141    34   19,644   (32)     (71)     (32)   (4)    (139) 
------------------------------------------------------------ 
 
  *    real estate                                            105,007   20,584   1,807     1  127,399  (168)    (264)    (686)     -  (1,118) 
------------------------------------------------------------ 
 
  *    professional, scientific and technical activities       16,637    6,556     586    31   23,810   (50)    (146)    (209)   (8)    (413) 
------------------------------------------------------------ 
 
  *    administrative and support services                     18,100    7,239     906    66   26,311   (58)    (157)    (295)  (16)    (526) 
------------------------------------------------------------ 
 
  *    public administration and defence, compulsory social 
       security                                                 1,496      572       3     -    2,071    (1)      (6)      (1)     -      (8) 
------------------------------------------------------------ 
 
  *    education                                                1,435      563      29     -    2,027    (9)     (17)      (6)     -     (32) 
------------------------------------------------------------ 
 
  *    health and care                                          4,211      872     267     8    5,358   (12)     (21)    (122)     -    (155) 
------------------------------------------------------------ 
 
  *    arts, entertainment and recreation                         825    1,870     300     -    2,995    (8)     (71)     (77)     -    (156) 
------------------------------------------------------------ 
 
  *    other services                                          10,748    1,097     406     -   12,251   (37)    (109)    (257)     -    (403) 
------------------------------------------------------------ 
 
  *    activities of households                                   815      140       -     -      955      -        -        -     -        - 
------------------------------------------------------------ 
 
  *    extra-territorial organisations and bodies activities        3        -       -     -        3      -        -        -     -        - 
------------------------------------------------------------ 
- government                                                    7,386      645       1     -    8,032    (4)      (1)      (1)     -      (6) 
------------------------------------------------------------ 
- asset-backed securities                                         413       14       -     -      427      -     (11)        -     -     (11) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
Non-bank financial institutions                                58,535    5,347     534     1   64,417   (40)     (59)    (110)   (1)    (210) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
Loans and advances to 
 banks                                                         82,645    1,258       -     -   83,903   (24)      (6)        -     -     (30) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
At 31 Mar 2021                                                522,211  136,457  13,319   266  672,253  (995)  (2,316)  (5,856)  (87)  (9,254) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
By geography 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  --------- 
Europe                                                        152,882   49,615   6,407   103  209,007  (515)  (1,248)  (1,949)  (24)  (3,736) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
- of which: UK                                                101,781   40,653   4,645    54  147,133  (468)  (1,097)  (1,189)   (9)  (2,763) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
Asia                                                          283,731   60,661   3,501   103  347,996  (236)    (408)  (2,110)  (45)  (2,799) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
- of which: Hong Kong                                         156,750   42,785   1,668    44  201,247  (125)    (265)    (787)  (22)  (1,199) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
MENA                                                           24,017    7,500   1,903    30   33,450   (82)    (187)  (1,186)  (12)  (1,467) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
North America                                                  51,608   13,640     859     -   66,107   (98)    (229)    (272)     -    (599) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
Latin America                                                   9,973    5,041     649    30   15,693   (64)    (244)    (339)   (6)    (653) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
At 31 Mar 2021                                                522,211  136,457  13,319   266  672,253  (995)  (2,316)  (5,856)  (87)  (9,254) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -----  -------  -------  ----  ------- 
 
 
Total wholesale lending for loans and advances to banks and customers 
 at amortised cost (continued) 
                                                                       Gross carrying amount                        Allowance for ECL 
                                                                Stage    Stage   Stage  POCI    Total    Stage    Stage    Stage   POCI      Total 
                                                                    1        2       3                       1        2        3 
                                                                   $m       $m      $m    $m       $m       $m       $m       $m     $m         $m 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  --------- 
Corporate and commercial                                      387,563  126,287  12,961   277  527,088  (1,101)  (2,444)  (5,837)  (112)  (9,494) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
- agriculture, forestry 
 and fishing                                                    6,087    1,026     331     1    7,445     (12)     (45)    (149)    (1)    (207) 
------------------------------------------------------------ 
- mining and quarrying                                          7,429    3,705     797    16   11,947     (33)    (112)    (209)   (11)    (365) 
------------------------------------------------------------ 
- manufacture                                                  68,179   23,564   2,076    87   93,906    (201)    (442)    (905)   (40)  (1,588) 
------------------------------------------------------------ 
 
  *    electricity, gas, steam and air-conditioning supply     14,240    1,907      53     -   16,200     (25)     (40)      (8)      -     (73) 
------------------------------------------------------------ 
 
  *    water supply, sewerage, waste management and 
       remediation                                              2,874      253      47     -    3,174      (8)      (7)     (22)      -     (37) 
------------------------------------------------------------ 
- construction                                                  9,368    4,455     773     4   14,600     (42)    (118)    (426)    (4)    (590) 
------------------------------------------------------------ 
 
  *    wholesale and retail trade, repair of motor vehicles 
       and motorcycles                                         65,937   21,518   3,196    12   90,663    (174)    (326)  (2,029)    (3)  (2,532) 
------------------------------------------------------------ 
- transportation and 
 storage                                                       19,510    9,143     769    11   29,433     (90)    (163)    (240)      -    (493) 
------------------------------------------------------------ 
- accommodation and 
 food                                                          10,616   14,918     536     1   26,071     (76)    (285)    (129)    (1)    (491) 
------------------------------------------------------------ 
 
  *    publishing, audiovisual and broadcasting                17,019    2,796     131    33   19,979     (45)     (85)     (39)   (20)    (189) 
------------------------------------------------------------ 
- real estate                                                 102,933   22,186   1,907     1  127,027    (169)    (260)    (738)      -  (1,167) 
------------------------------------------------------------ 
 
  *    professional, scientific and technical activities       17,162    6,379     498    33   24,072     (56)    (149)    (185)    (8)    (398) 
------------------------------------------------------------ 
 
  *    administrative and support services                     17,085    8,361     907    70   26,423     (66)    (153)    (291)   (24)    (534) 
------------------------------------------------------------ 
 
  *    public administration and defence, compulsory social 
       security                                                 1,530      475       3     -    2,008      (2)     (11)      (1)      -     (14) 
------------------------------------------------------------ 
- education                                                     1,402      691      29     -    2,122     (12)     (20)      (9)      -     (41) 
------------------------------------------------------------ 
- health and care                                               4,049    1,192     261     8    5,510     (21)     (45)    (120)      -    (186) 
------------------------------------------------------------ 
 
  *    arts, entertainment and recreation                       1,631    1,570     236     -    3,437      (9)     (62)     (87)      -    (158) 
------------------------------------------------------------ 
- other services                                               11,380    1,320     410     -   13,110     (54)    (105)    (249)      -    (408) 
------------------------------------------------------------ 
- activities of households                                        660      142       -     -      802        -      (1)        -      -      (1) 
------------------------------------------------------------ 
 
  *    extra-territorial organisations and bodies activities       10        -       -     -       10        -        -        -      -        - 
------------------------------------------------------------ 
- government                                                    7,866      671       1     -    8,538      (6)      (2)      (1)      -      (9) 
------------------------------------------------------------ 
- asset-backed securities                                         596       15       -     -      611        -     (13)        -      -     (13) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
Non-bank financial institutions                                52,223   11,834     523     -   64,580     (46)    (119)    (100)      -    (265) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
Loans and advances to 
 banks                                                         79,654    2,004       -     -   81,658     (33)      (9)        -      -     (42) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
At 31 Dec 2020                                                519,440  140,125  13,484   277  673,326  (1,180)  (2,572)  (5,937)  (112)  (9,801) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
By geography 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  --------- 
Europe                                                        156,474   51,708   6,531   109  214,822    (589)  (1,400)  (2,097)   (51)  (4,137) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
- of which: UK                                                104,534   40,454   4,712    53  149,753    (536)  (1,234)  (1,320)   (33)  (3,123) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
Asia                                                          279,985   58,159   3,443   106  341,693    (337)    (383)  (2,040)   (43)  (2,803) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
- of which: Hong Kong                                         156,817   39,257   1,637    45  197,756    (162)    (260)    (751)   (23)  (1,196) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
MENA                                                           24,753    7,893   1,952    30   34,628     (91)    (216)  (1,205)   (12)  (1,524) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
North America                                                  46,852   18,220     913     -   65,985     (77)    (302)    (281)      -    (660) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
Latin America                                                  11,376    4,145     645    32   16,198     (86)    (271)    (314)    (6)    (677) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
At 31 Dec 2020                                                519,440  140,125  13,484   277  673,326  (1,180)  (2,572)  (5,937)  (112)  (9,801) 
------------------------------------------------------------  -------  -------  ------  ----  -------  -------  -------  -------  -----  ------- 
 

Customer relief programmes

In response to the Covid-19 outbreak, governments and regulators around the world introduced a number of support measures for both personal and wholesale customers in market-wide schemes. The following table presents the number of personal accounts/wholesale customers and the associated drawn loan values of customers under these schemes and HSBC-specific measures for major markets at 31 March 2021. In relation to personal lending, the majority of relief measures, including payment holidays, relate to existing lending, while in wholesale lending the relief measures comprise payment holidays, refinancing of existing facilities and new lending under government-backed schemes.

At 31 March 2021, the gross carrying value of loans to personal customers under relief was $3.3bn (31 December 2020: $5.5bn). This comprised $2.8bn in relation to mortgages (31 December 2020: $4.7bn) and $0.5bn in relation to other personal lending (31 December 2020: $0.9bn). The decrease in personal customer relief during the first quarter was driven by customers exiting relief measures. The gross carrying value of loans to wholesale customers under relief was $35.9bn (31 December 2020: $35.3bn). We continue to monitor the recoverability of loans granted under customer relief programmes, including loans to a small number of customers that were subsequently found to be ineligible for such relief. The ongoing performance of such loans remains an area of uncertainty at

31 March 2021.

 
Personal lending 
                                                                                      Other 
                                                               Hong                   major 
Extant at 31 March 2021                                  UK    Kong     US   markets(1,2,3)     Total 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Market-wide schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       4       -      -                2       6 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m       891       -      -              267   1,158 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s      13       -      -               23      36 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m       117       -      -              267     384 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
HSBC-specific measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       -       2      2                1       5 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m         2     827    749               66   1,644 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s       -       -      4                7      11 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m         -      42     54               51     147 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Total personal lending to major markets 
 under market-wide schemes and HSBC-specific 
 measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       4       2      2                3      11 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m       893     827    749              333   2,802 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s      13       -      4               30      47 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m       117      42     54              318     531 
Market-wide schemes and HSBC-specific 
 measures - mortgage relief as a proportion 
 of total mortgages                            %        0.6     0.9    4.1              0.4       0.8 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Market-wide schemes and HSBC-specific 
 measures - other personal lending 
 relief as a proportion of total other 
 personal lending loans and advances           %        0.6     0.1    2.7              0.6       0.5 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
 
Wholesale lending 
                                                                                      Other 
                                                               Hong                   major 
Extant at 31 March 2021                                  UK    Kong     US       markets(1)     Total 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Market-wide schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers under market-wide 
 measures                                      000s     241       3      4                5       253 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Drawn loan value of customers under 
 market-wide schemes                           $m    14,412  11,036  1,294            5,513    32,255 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
HSBC-specific schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers under HSBC-specific 
 measures                                      000s       -       -      -                -         - 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Drawn loan value of customers under 
 HSBC-specific measures                        $m       380       -    781            2,480     3,641 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Total wholesale lending to major 
 markets under market-wide schemes 
 and HSBC-specific measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers                            000s     241       3      4                5     253 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value                               $m    14,792  11,036  2,075            7,993  35,896 
Market-wide schemes and HSBC-specific 
 measures as a proportion of total 
 wholesale lending loans and advances          %       10.4     6.1    5.6              4.2       6.5 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
 

1 Other major markets include Australia, Canada, mainland China, Egypt, France, Germany, India, Indonesia, Malaysia, Mexico, Singapore, Switzerland, Taiwan and UAE.

2 In Malaysia, personal lending customers are granted an automatic moratorium programme for all eligible retail customers. At 31 March 2021, the number of accounts under this moratorium was 23,000 with an associated drawn balance of $361m.

3 In Mexico, at 31 March 2021, there were 2,000 personal lending accounts under customer relief with an associated drawn balance of $55m.

 
Personal lending (continued) 
                                                                                      Other 
                                                               Hong                   major 
Extant at 31 December 2020                               UK    Kong     US   markets(1,2,3)     Total 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Market-wide schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       6       -      -                5      11 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m     1,412       -      -              908   2,320 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s      15       -      -               28      43 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m       140       -      -              386     526 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
HSBC-specific measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       -       3      2                3       8 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m         7   1,124    864              360   2,355 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s       -       1      6               18      25 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m         -      75     67              182     324 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Total personal lending to major markets 
 under market-wide schemes and HSBC-specific 
 measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of accounts in mortgage customer 
 relief                                        000s       6       3      2                8      19 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in mortgage 
 customer relief                               $m     1,419   1,124    864            1,268   4,675 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Number of accounts in other personal 
 lending customer relief                       000s      15       1      6               46      68 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of accounts in other 
 personal lending customer relief              $m       140      75     67              568     850 
Market-wide schemes and HSBC-specific 
 measures - mortgage relief as a proportion 
 of total mortgages                            %        0.9     1.2    4.7              1.6     1.4 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Market-wide schemes and HSBC-specific 
 measures - other personal lending 
 relief as a proportion of total other 
 personal lending loans and advances           %        0.7     0.2    3.1              1.1     0.8 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
 
Wholesale lending (continued) 
                                                                                      Other 
                                                               Hong                   major 
Extant at 31 December 2020                               UK    Kong     US       markets(1)     Total 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Market-wide schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers under market-wide 
 measures                                      000s     226       3      3                5     237 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of customers under 
 market-wide schemes                           $m    13,517  10,622  1,043            6,017  31,199 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
HSBC-specific schemes 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers under HSBC-specific 
 measures                                      000s       -       -      -                -       - 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value of customers under 
 HSBC-specific measures                        $m       349       -    924            2,869   4,142 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Total wholesale lending to major 
 markets under market-wide schemes 
 and HSBC-specific measures 
---------------------------------------------  ----  ------  ------  -----  ---------------  -------- 
Number of customers                            000s     226       3      3                5     237 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
Drawn loan value                               $m    13,866  10,622  1,967            8,886  35,341 
Market-wide schemes and HSBC-specific 
 measures as a proportion of total 
 wholesale lending loans and advances          %        9.6     5.9    5.2              4.6     6.4 
---------------------------------------------  ----  ------  ------  -----  ---------------  ------ 
 

1 Other major markets include Australia, Canada, mainland China, Egypt, France, Germany, India, Indonesia, Malaysia, Mexico, Singapore, Switzerland, Taiwan and UAE.

2 In Malaysia, personal lending customers are granted an automatic moratorium programme for all eligible retail customers. At 31 December 2020,

the number of accounts under this moratorium was 26,000 with an associated drawn balance of $452m.

3 In Mexico, at 31 December 2020, there were 16,000 personal lending accounts under customer relief with an associated drawn balance of $233m.

The initial granting of customer relief does not automatically trigger a migration to stage 2 or stage 3. However, information provided by payment deferrals is considered in the context of other reasonable and supportable information. This forms part of the overall assessment for whether there has been a significant increase in credit risk and credit impairment to identify loans for which lifetime ECL is appropriate. An extension in payment deferral does not automatically result in a migration to stage 2 or stage 3. The key accounting and credit risk judgement to ascertain whether a significant increase in credit risk has occurred is whether the economic effects of the Covid-19 on the customer are likely to be temporary over the lifetime of the loan, and whether they indicate that a concession is being made in respect of financial difficulty that would be consistent with stage 3.

On 4 March 2021, the Hong Kong Monetary Authority, together with the Banking Sector SME Lending Coordination Mechanism, announced that the Pre-approved Principal Payment Holiday Scheme for corporate customers will be extended for another six months to October 2021.

 
Capital adequacy 
 
 
Capital adequacy metrics 
                                                     -------- 
                                                    At 
                                             31 Mar    31 Dec 
                                               2021      2020 
-------------------------------------------  ------  -------- 
Risk-weighted assets ('RWAs') ($bn) 
-------------------------------------------  ------  -------- 
Credit risk                                   687.0     691.9 
-------------------------------------------  ------  -------- 
Counterparty credit risk                       41.4      42.8 
-------------------------------------------  ------  -------- 
Market risk                                    24.7      28.5 
-------------------------------------------  ------  -------- 
Operational risk                               93.7      94.3 
-------------------------------------------  ------  -------- 
Total risk-weighted assets                    846.8     857.5 
-------------------------------------------  ------  -------- 
Capital on a transitional basis ($bn) 
-------------------------------------------  ------  -------- 
Common equity tier 1 ('CET1') capital         134.5     136.1 
-------------------------------------------  ------  -------- 
Tier 1 capital                                160.2     160.2 
-------------------------------------------  ------  -------- 
Total capital                                 183.1     184.4 
-------------------------------------------  ------  -------- 
Capital ratios on a transitional basis (%) 
-------------------------------------------  ------  -------- 
CET1                                           15.9    15.9 
                                             ------  ------ 
Tier 1                                         18.9    18.7 
-------------------------------------------  ------  ------ 
Total capital                                  21.6    21.5 
-------------------------------------------  ------  ------ 
Capital on an end point basis ($bn) 
-------------------------------------------  ------  -------- 
Common equity tier 1 ('CET1') capital         134.5     136.1 
-------------------------------------------  ------  -------- 
Tier 1 capital                                158.9     158.5 
-------------------------------------------  ------  -------- 
Total capital                                 172.8     173.2 
-------------------------------------------  ------  -------- 
Capital ratios on an end point basis (%) 
-------------------------------------------  ------  -------- 
CET1                                           15.9    15.9 
-------------------------------------------  ------  ------ 
Tier 1                                         18.8    18.5 
-------------------------------------------  ------  ------ 
Total capital                                  20.4    20.2 
-------------------------------------------  ------  ------ 
Liquidity coverage ratio ('LCR') 
-------------------------------------------  ------  -------- 
Total high-quality liquid assets ($bn)        695.1     677.9 
-------------------------------------------  ------  -------- 
Total net cash outflow ($bn)                  487.0     487.3 
-------------------------------------------  ------  -------- 
LCR ratio (%)                                 142.7   139.1 
-------------------------------------------  ------  ------ 
 

Following the end of the transition period following the UK's withdrawal from the EU, any reference to EU regulations and directives (including technical standards) should be read as a reference to the UK's version of such regulation or directive, as onshored into UK law under the European Union (Withdrawal) Act 2018, as amended. Capital figures and ratios in the previous table are calculated in accordance with the revised Capital Requirements Regulation and Directive, as implemented ('CRR II'). The table presents them under the transitional arrangements in CRR II for capital instruments and after their expiry, known as the end point. The end point figures in the table above include the benefit of the regulatory transitional arrangements in CRR II for IFRS 9, which are more fully described below.

Where applicable, they also reflect government relief schemes intended to mitigate the impact of the Covid-19 outbreak.

We have adopted the regulatory transitional arrangements in CRR II for IFRS 9, including paragraph four of article 473a. Our capital and ratios are presented under these arrangements throughout the table above, including in the end point figures. Without their application, our CET1 ratio would be 15.8%. At 31 March 2021, the add-back to CET1 capital amounted to $1.2bn under the standardised ('STD') approach with a tax impact of $0.3bn.

For further details, refer to our Pillar 3 Disclosures at 31 March 2021, which are expected to be published on or around 7 May 2021.

Capital

At 31 March 2021, our CET1 ratio of 15.9% was unchanged from 31 December 2020, reflecting a fall in RWAs, offset by a decrease in CET1 capital during the quarter by $1.6bn. The fall in CET1 was mainly as a result of:

   --    a $1.2bn decrease in FVOCI reserves due to increasing yields; 
   --    a fall of $1.1bn due to foreign currency translation differences; 

-- an increase of $1.0bn in deductions for significant investments in financial sector entities and intangible assets;

-- a $0.7bn decrease in the IFRS 9 transitional add-back and a $0.3bn higher deduction for excess expected loss; and

-- a $0.8bn foreseeable dividend deduction, which is a quarter of the 2020 dividend. This will be adjusted during the rest of 2021 based on various factors, including regulatory guidance.

This decrease in CET1 capital was partly offset by capital generation of $3.5bn through profits net of dividends paid on other equity instruments.

 
Leverage 
 
 
Leverage ratio(1) 
                                                                                   At 
                                                                             31 Mar             31 Dec 
                                                                               2021               2020 
Ref                                                    Footnotes                $bn                $bn 
 * 
-----  ----------------------------------------------  ---------  -----------------  ----------------- 
20     Tier 1 capital                                                       158.9              158.5 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
21     Total leverage ratio exposure                                      2,930.2            2,897.1 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
                                                                                  %                  % 
-----  ----------------------------------------------  ---------  -----------------  ----------------- 
22     Leverage ratio                                                         5.4                5.5 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
EU-23  Choice of transitional arrangements for the                  Fully phased-in    Fully phased-in 
        definition of the capital measure 
-----  ----------------------------------------------  ---------  -----------------  ----------------- 
       UK leverage ratio exposure - quarterly average      2              2,559.1            2,555.5 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
                                                                                  %                  % 
-----  ----------------------------------------------  ---------  -----------------  ----------------- 
       UK leverage ratio - quarterly average               2                  6.2                6.1 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
       UK leverage ratio - quarter end                     2                  6.3                6.2 
-----  ----------------------------------------------  ---------  ---------------    --------------- 
 
   *     The references identify the lines prescribed in the EBA template. 
   1     The CRR II regulatory transitional arrangements for IFRS 9 are applied in both leverage ratio calculations. 

2 UK leverage ratio denotes the Group's leverage ratio calculated under the PRA's UK leverage framework. This measure excludes from the calculation of exposure qualifying central bank balances and loans under the UK Bounce Back Loan scheme.

Our leverage ratio calculated in accordance with the Capital Requirements Regulation was 5.4% at 31 March 2021, down from 5.5% at 31 December 2020, primarily due to an increase in the leverage exposure.

At 31 March 2021, our UK minimum leverage ratio requirement of 3.25% was supplemented by an additional leverage ratio buffer of 0.7% and a countercyclical leverage ratio buffer of 0.1%. These additional buffers translated into capital values of $17.5bn and $1.8bn respectively. We exceeded these leverage requirements.

 
Risk-weighted assets 
 
 
RWAs by global business 
                                                Corporate 
                             WPB    CMB    GBM     Centre    Total 
                             $bn    $bn    $bn        $bn      $bn 
-------------------------  -----  -----  -----  ---------  ------- 
Credit risk                136.0  299.5  162.9       88.6  687.0 
-------------------------  -----  -----  -----  ---------  ----- 
Counterparty credit risk     0.5    0.4   39.6        0.9   41.4 
-------------------------  -----  -----  -----  ---------  ----- 
Market risk                  1.0    0.3   20.1        3.3   24.7 
-------------------------  -----  -----  -----  ---------  ----- 
Operational risk            34.4   26.6   32.0        0.7   93.7 
-------------------------  -----  -----  -----  ---------  ----- 
At 31 Mar 2021             171.9  326.8  254.6       93.5  846.8 
-------------------------  -----  -----  -----  ---------  ----- 
 
 
RWA movement by global business by key driver 
                                  Credit risk, counterparty 
                                  credit risk and operational 
                                             risk 
                                                        Corporate  Market     Total 
                                 WPB      CMB      GBM     Centre    risk      RWAs 
                                 $bn      $bn      $bn        $bn     $bn       $bn 
---------------------------  -------  -------  -------  ---------  ------  -------- 
RWAs at 1 Jan 2021             171.2    326.8    242.2       88.8    28.5   857.5 
Asset size                       0.3      2.4    (2.8)        3.6   (2.9)     0.6 
---------------------------  -------  -------  -------  ---------  ------  ------ 
Asset quality                  (1.5)    (0.2)    (0.5)      (0.8)       -   (3.0) 
---------------------------  -------  -------  -------  ---------  ------  ------ 
Model updates                      -    (0.1)    (0.1)          -   (1.2)   (1.4) 
---------------------------  -------  -------  -------  ---------  ------  ------ 
Methodology and policy           1.9    (0.7)    (2.6)      (1.1)     0.3   (2.2) 
---------------------------  -------  -------  -------  ---------  ------  ------ 
Foreign exchange movements     (1.0)    (1.7)    (1.7)      (0.3)       -   (4.7) 
---------------------------  -------  -------  -------  ---------  ------  ------ 
Total RWA movement             (0.3)    (0.3)    (7.7)        1.4   (3.8)  (10.7) 
---------------------------  -------  -------  -------  ---------  ------  ------ 
RWAs at 31 Mar 2021            170.9    326.5    234.5       90.2    24.7   846.8 
---------------------------  -------  -------  -------  ---------  ------  ------ 
 

Risk-weighted assets ('RWAs') fell by $10.7bn during 1Q21, including a decrease of $4.7bn due to foreign currency translation differences. The $6.0bn decrease (excluding foreign currency translation differences) comprised the movements described by the commentary below.

As measured from 1 January 2020 to 31 March 2021, our cumulative RWA reductions as part of our transformation programme were $60.9bn. In addition, we made accelerated transformation saves of $9.6bn in 4Q19.

Asset size

The $0.6bn increase in RWAs due to asset size movements included growth in Corporate Centre, CMB and WPB, partly offset by reductions in GBM and market risk RWAs.

The $3.6bn increase in Corporate Centre RWAs was mostly in North America and Asia, driven by a rise in sovereign and money market exposures.

CMB RWAs grew by $2.4bn, mainly due to corporate loan growth in Asia, partly offset by lower lending in Europe. The $0.3bn increase in WPB RWAs was mostly from short-term lending in Hong Kong.

The $2.8bn fall in GBM included reductions in credit risk RWAs totalling $1.5bn, largely due to management actions in Europe, North America and Asia, partly offset by lending growth in Asia. A $1.3bn fall in counterparty credit risk RWAs was mainly due to management initiatives in Europe and North America, and mark-to-market movements across all regions.

A reduction in market risk RWAs of $2.9bn included the effects of risk mitigation actions on the emerging markets bond portfolio and a fall in foreign exchange risk.

Asset quality

Changes in asset quality led to an RWA decrease of $3.0bn across the global businesses.

RWAs fell by $1.5bn in WPB and $0.8bn in Corporate Centre, mostly from favourable portfolio mix changes in North America, largely around sovereign and mortgage exposures.

The $0.2bn decrease in CMB RWAs included a drop of $0.6bn in North America, largely due to corporate portfolio mix changes. A partly offsetting increase of $0.4bn in Asia was primarily driven by credit migration, largely in Hong Kong.

In GBM, the $0.5bn RWA reduction was mainly caused by portfolio mix changes in North America and Asia, partly offset by credit rating migration in Hong Kong and Europe.

Model updates

The $1.4bn RWA reduction due to model updates predominantly related to a recently implemented market risk model for an options portfolio.

Methodology and policy

The $2.2bn reduction in RWAs due to methodology and policy changes was almost entirely in the form of risk parameter refinements in GBM and CMB, mainly in Europe and Asia. Changes to real estate, Market Treasury and other allocation methodologies were the drivers of the $1.9bn increase in WPB RWAs and the $1.1bn decrease in Corporate Centre, with further offsets across CMB and GBM.

 
Reconciliation of alternative performance measures 
 

Use of alternative performance measures

Our reported results are prepared in accordance with IFRSs as detailed in our financial statements starting on page 278 of the Annual Report and Accounts 2020. We use a combination of reported and alternative performance measures, including those derived from our reported results that eliminate factors that distort period-on-period comparisons. These are considered alternative performance measures (non-GAAP financial measures).

The following information details the adjustments made to the reported results and the calculation of other alternative performance measures. All alternative performance measures are reconciled to the closest reported performance measure.

Return on average ordinary shareholders' equity and return on average tangible equity

Return on average ordinary shareholders' equity ('RoE') is computed by taking profit attributable to the ordinary shareholders of the parent company ('reported results'), divided by average ordinary shareholders' equity ('reported equity') for the period. The adjustment to reported results and reported equity excludes amounts attributable to non-controlling interests and holders of preference shares and other equity instruments.

Return on average tangible equity ('RoTE') is computed by adjusting reported results for the movements in the present value of in-force long-term insurance business ('PVIF') and for impairment of intangible assets (net of tax), divided by average reported equity adjusted for goodwill, intangibles and PVIF for the period.

Return on average tangible equity excluding significant items and UK bank levy is annualised profit attributable to ordinary shareholders, excluding changes in PVIF, significant items and UK bank levy (net of tax), divided by average tangible shareholders' equity excluding fair value of own debt, debt valuation adjustment ('DVA') and other adjustments for the period.

We provide RoTE ratios in addition to RoE as a way of assessing our performance, which is closely aligned to our capital position.

 
Return on average ordinary shareholders' equity and return on average 
 tangible equity 
                                                                       Quarter ended 
                                                                 31 Mar    31 Dec      31 Mar 
                                                                   2021      2020        2020 
                                                    Footnotes        $m        $m          $m 
--------------------------------------------------  ---------  --------  --------  ---------- 
Profit 
--------------------------------------------------  ---------  --------  --------  ---------- 
Profit attributable to the ordinary shareholders 
 of the parent company                                            3,880       562     1,785 
--------------------------------------------------  ---------  --------  --------  -------- 
Impairment of intangible assets (net of tax)            1             -     (120)         - 
--------------------------------------------------  ---------  --------  --------  -------- 
Increase in PVIF (net of tax)                                        60       309     (254) 
--------------------------------------------------  ---------  --------  --------  -------- 
Profit attributable to the ordinary shareholders, 
 excluding goodwill, other intangible assets 
 impairment and PVIF                                              3,940       751     1,531 
--------------------------------------------------  ---------  --------  --------  -------- 
Significant items (net of tax), UK bank levy 
 and other adjustments                                              683                    11 
--------------------------------------------------  ---------  --------  --------  ---------- 
Profit attributable to the ordinary shareholders, 
 excluding goodwill impairment, PVIF, significant 
 items and UK bank levy                                           4,623                 1,542 
--------------------------------------------------  ---------  --------  --------  ---------- 
Equity 
--------------------------------------------------  ---------  --------  --------  ---------- 
Average ordinary shareholders' equity                           174,923   171,774   164,566 
--------------------------------------------------  ---------  --------  --------  -------- 
Effect of goodwill, PVIF and other intangibles 
 (net of deferred tax)                                         (17,523)  (17,465)  (17,484) 
--------------------------------------------------  ---------  --------  --------  -------- 
Average tangible equity                                         157,400   154,309   147,082 
--------------------------------------------------  ---------  --------  --------  -------- 
Fair value of own debt, DVA and other adjustments                 1,641               (373) 
--------------------------------------------------  ---------  --------  --------  -------- 
Average tangible equity excluding fair value 
 of own debt, DVA and other adjustments                         159,041             146,709 
--------------------------------------------------  ---------  --------  --------  -------- 
Ratio                                                                 %         %           % 
--------------------------------------------------  ---------  --------  --------  ---------- 
Return on average ordinary shareholders' equity 
 (annualised)                                                       9.0       1.3       4.4 
--------------------------------------------------  ---------  --------  --------  -------- 
Return on tangible equity (annualised)                             10.2       1.9       4.2 
--------------------------------------------------  ---------  --------  --------  -------- 
Return on tangible equity excluding significant 
 items and UK bank levy (annualised)                               11.8                 4.2 
--------------------------------------------------  ---------  --------  --------  -------- 
 

1 Includes the recognition of deferred tax relating to the impairment of intangible assets during 2020.

 
Return on average tangible equity by global business 
                                                                 Quarter ended 31 Mar 2021 
                                                                              Global 
                                                        Wealth               Banking 
                                                  and Personal  Commercial       and  Corporate 
                                                       Banking     Banking   Markets     Centre      Total 
                                                            $m          $m        $m         $m         $m 
-----------------------------------------------  -------------  ----------  --------  ---------  --------- 
Profit before tax                                        1,845       1,821     1,829        284    5,779 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Tax expense                                              (409)       (520)     (448)        166  (1,211) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit after tax                                         1,436       1,301     1,381        450    4,568 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Less attributable to: preference shareholders, 
 other equity holders, non-controlling 
 interests                                               (182)       (179)     (188)      (139)    (688) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit attributable to ordinary shareholders 
 of the parent company                                   1,254       1,122     1,193        311    3,880 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Increase in PVIF (net of tax)                               54           9         -        (3)       60 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Significant items (net of tax) and 
 UK bank levy                                               55        (16)        87        411      537 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Other adjustments                                            1         (1)         -        146      146 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit attributable to ordinary shareholders, 
 excluding PVIF, significant items 
 and UK bank levy                                        1,364       1,114     1,280        865    4,623 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Average tangible shareholders' equity 
 excluding fair value of own debt, 
 DVA and other adjustments                              29,357      39,394    42,909     47,381  159,041 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
RoTE excluding significant items and 
 UK bank levy (annualised) (%)                            18.8        11.5      12.1        7.4     11.8 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
 
                                                                 Quarter ended 31 Mar 2020 
-----------------------------------------------  --------------------------------------------------------- 
Profit before tax                                          678         659     1,048        844    3,229 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Tax expense                                                 79       (215)     (157)      (428)    (721) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit after tax                                           757         444       891        416    2,508 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Less attributable to: preference shareholders, 
 other equity holders, non-controlling 
 interests                                               (204)       (199)     (159)      (161)    (723) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit attributable to ordinary shareholders 
 of the parent company                                     553         245       732        255    1,785 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Increase in PVIF (net of tax)                            (235)        (16)         -        (3)    (254) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Significant items (net of tax) and 
 UK bank levy                                               12           2     (125)       (72)    (183) 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Other adjustments                                        (192)          25        19        342      194 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Profit attributable to ordinary shareholders, 
 excluding PVIF, significant items 
 and UK bank levy                                          138         256       626        522    1,542 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
Average tangible shareholders' equity 
 excluding fair value of own debt, 
 DVA and other adjustments                              25,956      37,668    39,771     43,314  146,709 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
RoTE excluding significant items and 
 UK bank levy (annualised) (%)                             2.1         2.7       6.3        4.8      4.2 
-----------------------------------------------  -------------  ----------  --------  ---------  ------- 
 

Net asset value and tangible net asset value per ordinary share

Net asset value per ordinary share is total shareholders' equity less non-cumulative preference shares and capital securities ('total ordinary shareholders' equity'), divided by the number of ordinary shares in issue excluding shares that the company has purchased and are held in treasury.

Tangible net asset value per ordinary share is total ordinary shareholders' equity excluding goodwill, PVIF and other intangible assets (net of deferred tax) ('tangible ordinary shareholders' equity'), divided by the number of basic ordinary shares in issue excluding shares that the company has purchased and are held in treasury.

 
Net asset value and tangible net asset value per 
 ordinary share 
                                                        --------  --------  ---------- 
                                                                Quarter ended 
                                                        ------------------------------ 
                                                          31 Mar    31 Dec      31 Mar 
                                                            2021      2020        2020 
                                                              $m        $m          $m 
------------------------------------------------------  --------  --------  ---------- 
Total shareholders' equity                               199,210   196,443   189,771 
------------------------------------------------------  --------  --------  -------- 
Preference shares and other equity instruments          (24,414)  (22,414)  (22,319) 
------------------------------------------------------  --------  --------  -------- 
Total ordinary shareholders' equity                      174,796   174,029   167,452 
------------------------------------------------------  --------  --------  -------- 
Goodwill, PVIF and intangible assets (net of deferred 
 tax)                                                   (17,439)  (17,606)  (17,433) 
------------------------------------------------------  --------  --------  -------- 
Tangible ordinary shareholders' equity                   157,357   156,423   150,019 
------------------------------------------------------  --------  --------  -------- 
Basic number of $0.50 ordinary shares outstanding         20,226    20,184    20,172 
------------------------------------------------------  --------  --------  -------- 
                                                               $         $           $ 
------------------------------------------------------  --------  --------  ---------- 
Value per share 
------------------------------------------------------  --------  --------  ---------- 
Net asset value per ordinary share                          8.64      8.62      8.30 
------------------------------------------------------  --------  --------  -------- 
Tangible net asset value per ordinary share                 7.78      7.75      7.44 
------------------------------------------------------  --------  --------  -------- 
 

Expected credit losses and other credit impairment charges as % of average gross loans and advances to customers

Expected credit losses and other credit impairment charges ('ECL') as % of average gross loans and advances to customers is the annualised adjusted ECL divided by adjusted average gross loans and advances to customers for the period.

The adjusted numbers are derived by adjusting reported ECL and loans and advances to customers for the effects of foreign currency translation differences.

 
Expected credit losses and other credit impairment charges as % of average 
 gross loans and advances to customers 
                                                               Quarter ended 
                                                     --------------------------------- 
                                                        31 Mar     31 Dec       31 Mar 
                                                          2021       2020         2020 
                                                            $m         $m           $m 
---------------------------------------------------  ---------  ---------  ----------- 
Expected credit losses and other credit impairment 
 charges ('ECL')                                           435    (1,174)    (3,026) 
---------------------------------------------------  ---------  ---------  --------- 
Currency translation                                                 (27)       (91) 
---------------------------------------------------  ---------  ---------  --------- 
Adjusted ECL                                               435    (1,201)    (3,117) 
---------------------------------------------------  ---------  ---------  --------- 
Average gross loans and advances to customers        1,053,134  1,053,760  1,040,282 
---------------------------------------------------  ---------  ---------  --------- 
Currency translation                                   (2,085)     12,534     49,283 
---------------------------------------------------  ---------  ---------  --------- 
Average gross loans and advances to customers - at 
 most recent balance sheet foreign exchange rates    1,051,049  1,066,294  1,089,565 
Ratio                                                        %          %            % 
---------------------------------------------------  ---------  ---------  ----------- 
Expected credit losses and other credit impairment 
 charges as % of average gross loans and advances 
 to customers                                           (0.17)       0.45       1.15 
---------------------------------------------------  ---------  ---------  --------- 
 

Summary information - global businesses

Analysis of significant items by global business is presented below.

 
Reconciliation of reported and adjusted items - global businesses 
                                                                  Quarter ended 31 Mar 2021 
                                                   ------------------------------------------------------- 
                                                      Wealth                Global 
                                                         and               Banking 
                                                    Personal  Commercial       and  Corporate 
                                                     Banking     Banking   Markets     Centre        Total 
                                        Footnotes         $m          $m        $m         $m           $m 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Revenue                                     1 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                               5,693       3,349     4,215      (271)     12,986 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Significant items                                          1        (18)        77        227        287 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
- customer redress programmes                              1        (19)         -          -       (18) 
- fair value movements on financial 
 instruments                                2              -         (1)        12        228        239 
--------------------------------------  --------- 
- restructuring and other related 
 costs                                      3              -           2        65        (1)         66 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Adjusted                                               5,694       3,331     4,292       (44)     13,273 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
ECL 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                                  18         230       190        (3)        435 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Adjusted                                                  18         230       190        (3)        435 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Operating expenses 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                             (3,874)     (1,759)   (2,576)      (318)    (8,527) 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Significant items                                         68           3        29        224        324 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
- customer redress programmes                           (12)           -         -          2       (10) 
- restructuring and other related 
 costs                                                    80           3        29        222        334 
Adjusted                                             (3,806)     (1,756)   (2,547)       (94)    (8,203) 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Share of profit in associates and 
 joint ventures 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                                   8           1         -        876        885 
Adjusted                                                   8           1         -        876        885 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Profit before tax 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                               1,845       1,821     1,829        284      5,779 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Significant items                                         69        (15)       106        451        611 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
- revenue                                                  1        (18)        77        227        287 
--------------------------------------  --------- 
- operating expenses                                      68           3        29        224        324 
Adjusted                                               1,914       1,806     1,935        735      6,390 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Loans and advances to customers (net) 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                             474,260     343,623   221,223      1,101  1,040,207 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Adjusted                                             474,260     343,623   221,223      1,101  1,040,207 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Customer accounts 
--------------------------------------  ---------  ---------  ----------  --------  ---------  ----------- 
Reported                                             842,532     470,872   335,823        792  1,650,019 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
Adjusted                                             842,532     470,872   335,823        792  1,650,019 
--------------------------------------  ---------  ---------  ----------  --------  ---------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments we made at our business update in February 2020.

 
Reconciliation of reported and adjusted items - global businesses (continued) 
                                                                                     Quarter ended 31 Dec 2020 
                                                                       ----------------------------------------------------- 
                                                                         Wealth               Global 
                                                                           and               Banking 
                                                                       Personal  Commercial     and   Corporate 
                                                                        Banking     Banking  Markets     Centre        Total 
                                                            Footnotes        $m          $m       $m         $m           $m 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Revenue                                                         1 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                  5,320       3,146    3,299        (8)     11,757 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                         79          59       56         10        204 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                           (2)           1      219      (154)         64 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 
  *    customer redress programmes                                            -         (1)        -          -        (1) 
----------------------------------------------------------  --------- 
 
  *    disposals, acquisitions and investment in new 
       businesses                                                             1           -        -          1          2 
----------------------------------------------------------  --------- 
- fair value movements on financial 
 instruments                                                    2             -           1       64       (19)         46 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                          3             -           1      148      (129)         20 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                                      (3)           -        7        (7)        (3) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                  5,397       3,206    3,574      (152)     12,025 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
ECL 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                  (310)       (874)        9          1    (1,174) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                        (5)        (20)      (2)          -       (27) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                  (315)       (894)        7          1    (1,201) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Operating expenses 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                (4,006)     (1,916)  (2,604)    (1,338)    (9,864) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                       (61)        (33)     (60)       (11)      (165) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                             8         155      138        473        774 
----------------------------------------------------------  --------- 
- customer redress programmes                                             (109)           -        -          2      (107) 
----------------------------------------------------------  --------- 
- impairment of goodwill and other 
 intangibles                                                               (15)           1      (1)         23          8 
----------------------------------------------------------  --------- 
- past service costs of guaranteed 
 minimum pension benefits equalisation                                        -           -        -         17         17 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                                      134         151      135        416        836 
----------------------------------------------------------  --------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                 -           -        -          4          4 
----------------------------------------------------------  --------- 
 
  *    currency translation on significant items                            (2)           3        4         11         16 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                (4,059)     (1,794)  (2,526)      (876)    (9,255) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Share of profit in associates and 
 joint ventures 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                      4         (1)        -        663        666 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                          1           1        -         11         13 
Adjusted                                                                      5           -        -        674        679 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Profit before tax 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                  1,008         355      704      (682)      1,385 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                         14           7      (6)         10         25 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                             6         156      357        319        838 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 
  *    revenue                                                              (2)           1      219      (154)         64 
----------------------------------------------------------  --------- 
 
  *    operating expenses                                                     8         155      138        473        774 
Adjusted                                                                  1,028         518    1,055      (353)      2,248 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Loans and advances to customers (net) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                469,186     343,182  224,364      1,255  1,037,987 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                    (1,229)     (1,300)  (1,527)        (5)    (4,061) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                467,957     341,882  222,837      1,250  1,033,926 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Customer accounts 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                834,759     470,428  336,983        610  1,642,780 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                    (2,172)     (1,164)  (1,847)        (4)    (5,187) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                832,587     469,264  335,136        606  1,637,593 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

3 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported and adjusted items - global businesses (continued) 
                                                                                     Quarter ended 31 Mar 2020 
                                                                       ----------------------------------------------------- 
                                                                         Wealth               Global 
                                                                           and               Banking 
                                                                       Personal  Commercial     and   Corporate 
                                                                        Banking     Banking  Markets     Centre        Total 
                                                            Footnotes        $m          $m       $m         $m           $m 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Revenue                                                         1 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                  5,614       3,733    3,945        394     13,686 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                        151         125      145       (28)        393 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                             7           -    (194)      (179)      (366) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
                                                                              -           -        -          -          - 
  *    customer redress programmes 
----------------------------------------------------------  --------- 
 
  *    disposals, acquisitions and investment in new 
       businesses                                                             7           -        -          -          7 
----------------------------------------------------------  --------- 
 
  *    fair value movements on financial instruments            2             -           -    (186)      (171)      (357) 
----------------------------------------------------------  --------- 
 
  *    restructuring and other related costs                                  -           -        -        (9)        (9) 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                                        -           -      (8)          1        (7) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                  5,772       3,858    3,896        187     13,713 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
ECL 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                (1,108)     (1,375)    (545)          2    (3,026) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                       (26)        (50)     (15)          -       (91) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                (1,134)     (1,425)    (560)          2    (3,117) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Operating expenses 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                (3,824)     (1,699)  (2,352)         23    (7,852) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                      (130)        (63)    (127)         13      (307) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                             8           2       17        149        176 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 
  *    customer redress programmes                                            1           -        -          -          1 
----------------------------------------------------------  --------- 
 
  *    restructuring and other related costs                                  7           2       14        147        170 
----------------------------------------------------------  --------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                 -           -        2        (1)          1 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                                        -           -        1          3          4 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                (3,946)     (1,760)  (2,462)        185    (7,983) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Share of profit in associates and 
 joint ventures 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                    (4)           -        -        425        421 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                          -           -        -         29         29 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                    (4)           -        -        454        450 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Profit/(loss) before tax 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                    678         659    1,048        844      3,229 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                        (5)          12        3         14         24 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Significant items                                                            15           2    (177)       (30)      (190) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 
  *    revenue                                                                7           -    (194)      (179)      (366) 
----------------------------------------------------------  --------- 
 
  *    operating expenses                                                     8           2       17        149        176 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                    688         673      874        828      3,063 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Loans and advances to customers (net) 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                425,692     350,638  262,670      1,282  1,040,282 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                     28,561      19,227   13,012         88     60,888 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                454,253     369,865  275,682      1,370  1,101,170 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Customer accounts 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  ----------- 
Reported                                                                749,294     379,842  310,977        416  1,440,529 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Currency translation                                                     34,114      21,318   19,533         61     75,026 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
Adjusted                                                                783,408     401,160  330,510        477  1,515,555 
----------------------------------------------------------  ---------  --------  ----------  -------  ---------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

Reconciliation of reported and adjusted risk-weighted assets

The following table reconciles reported and adjusted risk-weighted assets ('RWAs').

 
Reconciliation of reported and adjusted risk-weighted assets 
                                                           At 31 Mar 2021 
                                       ------------------------------------------------------- 
                                                                    Global 
                                              Wealth               Banking 
                                        and Personal  Commercial       and  Corporate 
                                             Banking     Banking   Markets     Centre    Total 
                           Footnotes             $bn         $bn       $bn        $bn      $bn 
------------------------  -----------  -------------  ----------  --------  ---------  ------- 
Risk-weighted assets 
------------------------  -----------  -------------  ----------  --------  ---------  ------- 
Reported                                       171.9       326.8     254.6       93.5  846.8 
Adjusted                       1               171.9       326.8     254.6       93.5  846.8 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
 
                                                           At 31 Dec 2020 
------------------------  ----------- 
Risk-weighted assets 
------------------------  -----------  -------------  ----------  --------  ---------  ------- 
Reported                                       172.8       327.7     265.1       91.9  857.5 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
Currency translation                           (1.0)       (1.7)     (1.7)      (0.3)  (4.7) 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
Adjusted                       1               171.8       326.0     263.4       91.6  852.8 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
 
                                                           At 31 Mar 2020 
------------------------  ----------- 
Risk-weighted assets 
------------------------  -----------  -------------  ----------  --------  ---------  ------- 
Reported                                       161.1       326.6     285.4       84.0  857.1 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
Currency translation                             6.7        18.0       9.9        1.2   35.8 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
Adjusted                       1               167.8       344.6     295.3       85.2  892.9 
------------------------  -----------  -------------  ----------  --------  ---------  ----- 
 

1 Adjusted risk-weighted assets are calculated using reported risk-weighted assets adjusted for the effects of currency translation differences and significant items.

Summary information - geographical regions

Analysis of significant items by geographical regions is presented below.

 
Reconciliation of reported results to adjusted results - geographical 
 regions 
                                                                 Quarter ended 31 Mar 2021 
                                                 --------------------------------------------------------- 
                                                                              North     Latin 
                                                  Europe     Asia    MENA   America   America        Total 
                                      Footnotes       $m       $m      $m        $m        $m           $m 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Revenue                                   1 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                  2        5,052    6,774     632     1,549       712     12,986 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Significant items                         2          235     (24)       -         -         6        287 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
- customer redress programmes                       (18)        -       -         -         -       (18) 
- fair value movements on financial 
 instruments                              3          236        2       -         -         1        239 
------------------------------------  --------- 
- restructuring and other related 
 costs                                   2,4          17     (26)       -         -         5         66 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Adjusted                                  2        5,287    6,750     632     1,549       718     13,273 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
ECL 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                             337     (32)      55       104      (29)        435 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Adjusted                                             337     (32)      55       104      (29)        435 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Operating expenses 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                  2      (4,527)  (3,694)   (388)   (1,169)     (482)    (8,527) 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Significant items                         2          277       59      11        38         9        324 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
- customer redress programmes                       (10)        -       -         -         -       (10) 
- restructuring and other related 
 costs                                    2          287       59      11        38         9        334 
Adjusted                                  2      (4,250)  (3,635)   (377)   (1,131)     (473)    (8,203) 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Share of profit in associates 
 and joint ventures 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                             135      710      38         -         2        885 
Adjusted                                             135      710      38         -         2        885 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Profit before tax 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                             997    3,758     337       484       203      5,779 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Significant items                                    512       35      11        38        15        611 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
- revenue                                 2          235     (24)       -         -         6        287 
------------------------------------  --------- 
- operating expenses                      2          277       59      11        38         9        324 
Adjusted                                           1,509    3,793     348       522       218      6,390 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Loans and advances to customers 
 (net) 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                         405,493  478,477  28,176   108,751    19,310  1,040,207 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Adjusted                                         405,493  478,477  28,176   108,751    19,310  1,040,207 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Customer accounts 
------------------------------------  ---------  -------  -------  ------  --------  --------  ----------- 
Reported                                         643,162  756,498  41,916   182,576    25,867  1,650,019 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
Adjusted                                         643,162  756,498  41,916   182,576    25,867  1,650,019 
------------------------------------  ---------  -------  -------  ------  --------  --------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

4 Comprises losses associated with the RWA reduction commitments we made at our business update in February 2020.

 
Reconciliation of reported to adjusted results - geographical regions 
 (continued) 
                                                                                      Quarter ended 31 Dec 2020 
                                                                       ------------------------------------------------------- 
                                                                                                   North    Latin 
                                                                        Europe     Asia    MENA  America  America        Total 
                                                            Footnotes       $m       $m      $m       $m       $m           $m 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Revenue                                                         1 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                        2        4,954    6,018     626    1,488      697     11,757 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                            2          171       40       5       12     (12)        204 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                               2        (108)        -       -     (14)        6         64 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
- customer redress programmes                                              (1)        -       -        -        -        (1) 
----------------------------------------------------------  --------- 
- disposals, acquisitions and 
 investment in new businesses                                                -        -       -        2        -          2 
----------------------------------------------------------  --------- 
- fair value movements on financial 
 instruments                                                    3           10       31       1      (1)        5         46 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                         2,4       (111)     (32)       -     (13)        -         20 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                          2          (6)        1     (1)      (2)        1        (3) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                        2        5,017    6,058     631    1,486      691     12,025 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
ECL 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                                 (513)    (322)    (37)     (27)    (275)    (1,174) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                      (27)        1     (1)        -        -       (27) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                                 (540)    (321)    (38)     (27)    (275)    (1,201) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Operating expenses 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                        2      (5,715)  (3,889)   (394)  (1,309)    (583)    (9,864) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                            2        (149)     (32)     (2)      (7)       13      (165) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                               2          667      124      19       85       59        774 
---------------------------------------------------------- 
- customer redress programmes                                            (107)        -       -        -        -      (107) 
----------------------------------------------------------  --------- 
- impairment of goodwill and 
 other intangibles                                                           3        -       4        1        -          8 
----------------------------------------------------------  --------- 
 
  *    past service costs of guaranteed minimum pension 
       benefits equalisation                                                17        -       -        -        -         17 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                          2          731      123      14       83       61        836 
----------------------------------------------------------  --------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                4        -       -        -        -          4 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                          2           19        1       1        1      (2)         16 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                        2      (5,197)  (3,797)   (377)  (1,231)    (511)    (9,255) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Share of profit in associates 
 and joint ventures 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                                    45      469     150        -        2        666 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                         2       11       -        -        -         13 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                                    47      480     150        -        2        679 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Profit/(loss) before tax 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                               (1,229)    2,276     345      152    (159)      1,385 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                       (3)       20       2        5        1         25 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                                          559      124      19       71       65        838 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
- revenue                                                       2        (108)        -       -     (14)        6         64 
---------------------------------------------------------- 
- operating expenses                                            2          667      124      19       85       59        774 
Adjusted                                                                 (673)    2,420     366      228     (93)      2,248 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Loans and advances to customers 
 (net) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                               408,495  473,165  28,700  107,969   19,658  1,037,987 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                     (754)  (2,973)   (319)      663    (678)    (4,061) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                               407,741  470,192  28,381  108,632   18,980  1,033,926 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Customer accounts 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                               629,647  762,406  41,221  182,028   27,478  1,642,780 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                         -  (4,559)   (387)      781  (1,022)    (5,187) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                               629,647  757,847  40,834  182,809   26,456  1,637,593 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

4 Comprises losses associated with the RWA reduction commitments and gains relating to the business update in February 2020.

 
Reconciliation of reported to adjusted results - geographical regions 
 (continued) 
                                                                                      Quarter ended 31 Mar 2020 
                                                                       ------------------------------------------------------- 
                                                                                                   North    Latin 
                                                                        Europe     Asia    MENA  America  America        Total 
                                                            Footnotes       $m       $m      $m       $m       $m           $m 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Revenue                                                         1 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                        2        4,420    7,559     690    1,704      863     13,686 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                            2          342      137    (15)       26     (70)        393 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                                        (236)    (100)     (1)     (15)     (14)      (366) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
- disposals, acquisitions and 
 investment in new businesses                                                -        -       -        7        -          7 
----------------------------------------------------------  --------- 
- fair value movements on financial 
 instruments                                                    3        (229)     (98)     (1)     (13)     (16)      (357) 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                                       -        -       -      (9)        -        (9) 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                                     (7)      (2)       -        -        2        (7) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                        2        4,526    7,596     674    1,715      779     13,713 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
ECL 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                                 (868)  (1,000)   (333)    (508)    (317)    (3,026) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                      (69)     (38)       1      (7)       22       (91) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                                 (937)  (1,038)   (332)    (515)    (295)    (3,117) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Operating expenses 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                        2      (3,962)  (3,284)   (369)  (1,307)    (480)    (7,852) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                            2        (290)     (73)       8     (15)       36      (307) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                                           58        1       -      117        -        176 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
- customer redress programmes                                                1        -       -        -        -          1 
----------------------------------------------------------  --------- 
- restructuring and other related 
 costs                                                                      53        1       -      116        -        170 
----------------------------------------------------------  --------- 
 
  *    settlements and provisions in connection with legal 
       and regulatory matters                                                1        -       -        -        -          1 
----------------------------------------------------------  --------- 
- currency translation on significant 
 items                                                                       3        -       -        1        -          4 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                        2      (4,194)  (3,356)   (361)  (1,205)    (444)    (7,983) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Share of profit in associates 
 and joint ventures 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                                 (101)      465      56        -        1        421 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                       (7)       36       -        -        -         29 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                                 (108)      501      56        -        1        450 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Profit/(loss) before tax 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                                 (511)    3,740      44    (111)       67      3,229 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                      (24)       62     (6)        4     (12)         24 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Significant items                                                        (178)     (99)     (1)      102     (14)      (190) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
- revenue                                                                (236)    (100)     (1)     (15)     (14)      (366) 
----------------------------------------------------------  --------- 
- operating expenses                                                        58        1       -      117        -        176 
----------------------------------------------------------  --------- 
Adjusted                                                                 (713)    3,703      37      (5)       41      3,063 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Loans and advances to customers 
 (net) 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                               386,221  481,512  29,651  122,858   20,040  1,040,282 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                    38,303   14,924   (528)    5,998    2,191     60,888 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                               424,524  496,436  29,123  128,856   22,231  1,101,170 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Customer accounts 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  ----------- 
Reported                                                               531,992  690,917  40,553  153,893   23,174  1,440,529 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Currency translation                                                    53,333   14,485   (805)    6,167    1,846     75,026 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
Adjusted                                                               585,325  705,402  39,748  160,060   25,020  1,515,555 
----------------------------------------------------------  ---------  -------  -------  ------  -------  -------  --------- 
 

1 Net operating income before change in expected credit losses and other credit impairment charges, also referred to as revenue.

2 Amounts are non-additive across geographical regions due to inter-company transactions within the Group.

3 Includes fair value movements on non-qualifying hedges and debt valuation adjustments on derivatives.

 
Dividend on preference shares 
 

A quarterly dividend of GBP0.01 per Series A sterling preference share is payable on 15 March, 15 June, 15 September and 15 December 2021 for the quarter then ended at the sole and absolute discretion of the Board of HSBC Holdings plc. Accordingly, the Board of HSBC Holdings plc has approved a quarterly dividend to be payable on 15 June 2021 to holders of record on 31 May 2021.

For and on behalf of

HSBC Holdings plc

Aileen Taylor

Group Company Secretary and Chief Governance Officer

The Board of Directors of HSBC Holdings plc as at the date of this announcement are: Mark Tucker*, Laura Cha , Henri de Castries ,

James Anthony Forese , Steven Guggenheimer , Irene Lee , José Antonio Meade Kuribreña , Heidi Miller , Eileen K Murray , David Nish , Noel Quinn, Ewen Stevenson, Jackson Tai and Pauline van der Meer Mohr .

   *     Non-executive Group Chairman 

Independent non-executive Director

 
Investor relations / media relations contacts 
 

For further information contact:

 
Investor Relations         Media Relations 
UK - Richard O'Connor      UK - Heidi Ashley 
Tel: +44 (0) 20 7991 6590  Tel: +44 (0) 20 7992 2045 
 
Hong Kong - Mark Phin      Hong Kong - Patrick Humphris 
Tel: +852 2822 4908        Tel: +852 2822 2052 
 
 
Terms and abbreviations 
 
 
1Q21            First quarter of 2021 
--------------  ------------------------------------------------------------ 
1Q20            First quarter of 2020 
--------------  ------------------------------------------------------------ 
4Q20            Fourth quarter of 2020 
--------------  ------------------------------------------------------------ 
AIEA            Average interest-earning assets 
--------------  ------------------------------------------------------------ 
BoCom           Bank of Communications Co., Limited, one of China's largest 
                 banks 
--------------  ------------------------------------------------------------ 
Bps             Basis points. One basis point is equal to one-hundredth 
                 of a percentage point 
--------------  ------------------------------------------------------------ 
C&L             Credit and Lending 
--------------  ------------------------------------------------------------ 
CET1            Common equity tier 1 
--------------  ------------------------------------------------------------ 
CMB             Commercial Banking, a global business 
--------------  ------------------------------------------------------------ 
CODM            Chief Operating Decision Maker 
--------------  ------------------------------------------------------------ 
Corporate       Corporate Centre comprises Central Treasury, our legacy 
 Centre          businesses, interests in our associates and joint ventures, 
                 central stewardship costs and the UK bank levy 
--------------  ------------------------------------------------------------ 
CRR II          Revised Capital Requirements Regulation and Directive, as 
                 implemented 
--------------  ------------------------------------------------------------ 
DPD             Days past due 
--------------  ------------------------------------------------------------ 
DVA             Debt valuation adjustment 
--------------  ------------------------------------------------------------ 
EBA             European Banking Authority 
--------------  ------------------------------------------------------------ 
ECL             Expected credit losses. In the income statement, ECL is 
                 recorded as a change in expected credit losses and other 
                 credit impairment charges. In the balance sheet, ECL is 
                 recorded as an allowance for financial instruments to which 
                 only the impairment requirements in 
                 IFRS 9 are applied 
--------------  ------------------------------------------------------------ 
EPS             Earnings per share 
--------------  ------------------------------------------------------------ 
ESG             Environmental, social and governance 
--------------  ------------------------------------------------------------ 
FTE             Full-time equivalent staff 
--------------  ------------------------------------------------------------ 
FVOCI           Fair value through other comprehensive income 
--------------  ------------------------------------------------------------ 
GBM             Global Banking and Markets, a global business 
--------------  ------------------------------------------------------------ 
GEC             Group Executive Committee 
--------------  ------------------------------------------------------------ 
GLCM            Global Liquidity and Cash Management 
--------------  ------------------------------------------------------------ 
Group           HSBC Holdings together with its subsidiary undertakings 
--------------  ------------------------------------------------------------ 
GTRF            Global Trade and Receivables Finance 
--------------  ------------------------------------------------------------ 
Hong Kong       Hong Kong Special Administrative Region of the People's 
                 Republic of China 
--------------  ------------------------------------------------------------ 
HSBC            HSBC Holdings together with its subsidiary undertakings 
--------------  ------------------------------------------------------------ 
HSBC Bank       HSBC Bank plc, also known as the non-ring-fenced bank 
--------------  ------------------------------------------------------------ 
HSBC Holdings   HSBC Holdings plc, the parent company of HSBC 
--------------  ------------------------------------------------------------ 
HSBC UK         HSBC UK Bank plc, also known as the ring-fenced bank 
--------------  ------------------------------------------------------------ 
IAS             International Accounting Standards 
--------------  ------------------------------------------------------------ 
Ibor            Interbank offered rate 
--------------  ------------------------------------------------------------ 
IFRSs           International Financial Reporting Standards 
--------------  ------------------------------------------------------------ 
IRB             Internal ratings-based 
--------------  ------------------------------------------------------------ 
JV              Joint venture 
--------------  ------------------------------------------------------------ 
LCR             Liquidity coverage ratio 
--------------  ------------------------------------------------------------ 
LGD             Loss given default 
--------------  ------------------------------------------------------------ 
Mainland China  People's Republic of China excluding Hong Kong and Macau 
--------------  ------------------------------------------------------------ 
MENA            Middle East and North Africa 
--------------  ------------------------------------------------------------ 
MSS             Markets and Securities Services 
--------------  ------------------------------------------------------------ 
Net operating   Net operating income before change in expected credit losses 
 income          and other credit impairment charges, also referred to as 
                 revenue 
--------------  ------------------------------------------------------------ 
NIM             Net interest margin 
--------------  ------------------------------------------------------------ 
POCI            Purchased or originated credit-impaired financial assets 
--------------  ------------------------------------------------------------ 
PRA             Prudential Regulation Authority (UK) 
--------------  ------------------------------------------------------------ 
PVIF            Present value of in-force insurance contracts 
--------------  ------------------------------------------------------------ 
Revenue         Net operating income before ECL 
--------------  ------------------------------------------------------------ 
RoE             Return on average ordinary shareholders' equity 
--------------  ------------------------------------------------------------ 
RoTE            Return on average tangible equity 
--------------  ------------------------------------------------------------ 
RWAs            Risk-weighted assets 
--------------  ------------------------------------------------------------ 
SABB            The Saudi British Bank 
--------------  ------------------------------------------------------------ 
ServCo group    Separately incorporated group of service companies set up 
                 in response to UK ring-fencing proposals 
--------------  ------------------------------------------------------------ 
WPB             Wealth and Personal Banking, a global business 
--------------  ------------------------------------------------------------ 
$m/$bn/$tn      United States dollar millions/billions/trillions. We report 
                 in US dollars 
--------------  ------------------------------------------------------------ 
 

Registered office and Group Head office:

8 Canada Square

London

E14 5HQ

United Kingdom

Web: www.hsbc.com

Incorporated in England with limited liability

Registered number 617987

Click on, or paste the following link into your web browser, to view the associated PDF document.

http://www.rns-pdf.londonstockexchange.com/rns/6572W_1-2021-4-26.pdf

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