Glynn County, Georgia, Cuts Citation Processing Time in Half by Connecting Tyler Technologies’ Brazos and Odyssey Solutions
August 27 2019 - 9:17AM
Business Wire
Tyler Alliance connects the county’s public
safety department with the court to save them both time
Tyler Technologies Inc. (NYSE: TYL) announced today the
successful implementation of its Brazos™ eCitation solution and
successful integration with its Odyssey® case management solution
in Glynn County, Georgia. Glynn County is Tyler’s second-oldest
Odyssey client in Georgia – having used Odyssey’s predecessor in
the 1990s. They are the first in Georgia to integrate Brazos with
Odyssey. The use of these two justice products is an example of
Tyler Alliance, the integration of critical information and process
sharing between criminal justice departments, agencies, and
jurisdictions.
The Glynn County Police Department has already found success
with its newly installed Brazos eCitation solution. Previously, the
police department had to handwrite tickets while in the field,
which was cumbersome and took a significant amount of time. With
Brazos, officers can populate and confirm the electronic
information on a citation much quicker. The tool also scans
drivers’ licenses, and information is uploaded into the citation
quickly and accurately. When the citation is sent to the clerk’s
office, staff is able to process each citation in roughly four
minutes, cutting the total processing time in half.
“With an average of 100 citations per week coming in, the fact
that we’re reducing the processing time by roughly four minutes per
citation is bringing quite a bit of efficiency to our staff,” said
Brenda Boone-Cove, clerk of State Court for Glynn County. “Tyler’s
Brazos solution has enabled us to eliminate the need to physically
check in citations. We expect our staff and officers will be able
to process citations even quicker as they become more familiar with
the solution.”
By integrating Tyler’s Brazos with its Odyssey solution, Glynn
County is also increasing efficiency by connecting the police
department with the court. Police officers can populate a citation,
which is then automatically transferred to Odyssey. Once in the
Odyssey system, court staff can easily look up the citation
information for residents in real time.
Boone-Cove added, “Previously, court clerks would have to wait a
full 10 to 14 days to receive the paper citations from the police
department. Now, our staff can have access to this information as
soon as an officer’s shift has ended. The information is not only
coming through more quickly, but more accurately, too. Staff
doesn’t have to decipher handwriting, and everything is
electronic.”
“Glynn County is one of our oldest court clients in Georgia, and
it’s exciting to help them continue to innovate and improve their
processes with Tyler’s solutions,” said Bret Dixon, president of
Tyler’s Justice Group. “Tyler Alliance unifies public safety and
justice systems seamlessly by sharing important information, which
streamlines processes, reduces errors, and creates efficiencies for
users. We look forward to helping Glynn County continue to realize
time-saving benefits across their departments.”
Glynn County is located in southeast Georgia and has a
population of roughly 85,000. In addition to Brazos and Odyssey,
Tyler also provides its Incode® public safety and Munis® enterprise
resource planning solutions to the county.
About Tyler Technologies,
Inc.
Tyler Technologies (NYSE: TYL) is the largest and most
established provider of integrated software and technology services
focused on the public sector. Tyler’s end-to-end solutions empower
local, state, and federal government entities to operate more
efficiently and connect more transparently with their constituents
and with each other. By connecting data and processes across
disparate systems, Tyler’s solutions are transforming how clients
gain actionable insights that solve problems in their communities.
Tyler has more than 21,000 successful installations across 10,000
sites, with clients in all 50 states, Canada, the Caribbean,
Australia, and other international locations. A financially strong
company, Tyler has achieved double-digit revenue growth every
quarter since 2012. It was also named to Forbes’ “Best Midsize
Employers” list in 2018 and recognized twice on its “Most
Innovative Growth Companies” list. More information about Tyler
Technologies, headquartered in Plano, Texas, can be found at
tylertech.com.
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Jennifer Kepler Tyler Technologies 972-713-3770
Jennifer.Kepler@tylertech.com
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