Pitney Bowes and Narvar Launch Partnership to Offer Most Comprehensive Post-Purchase Capabilities in the Market
August 01 2022 - 9:00AM
Business Wire
Seamless integration of physical and digital
returns capabilities will help retailers control costs and improve
customer experiences
Pitney Bowes (NYSE: PBI), a global shipping and mailing company
that provides technology, logistics, and financial services and
Narvar, the pioneer in post-purchase customer experience, today
announced a joint partnership to help retail brands streamline
their processes for merchandise returns.
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the full release here:
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According to a recent survey of medium and large-size digital
and omnichannel brands, online returns cost retailers an average of
21% of order value, with several brands reporting costs
considerably higher. The new partnership between the post-purchase
innovators will enable brands using both Narvar and Pitney Bowes to
test and automate finding the right balance between convenience and
cost in returns, and exchanges.
“Post-purchase processes—and returns in particular—are not only
significant cost centers for ecommerce brands, but are becoming
even more complex due to supply chain disruption and the
macroeconomic landscape,” said Amit Sharma, CEO at Narvar.
“The combination of Narvar’s post-purchase experience platform and
Pitney Bowes’ ecommerce logistics capabilities will dramatically
accelerate a retailer’s transition to a more personalized and
efficient returns model, while simultaneously saving brands money
and improving the customer experience.”
“Ecommerce brands are in a tough position. The cost reductions
necessary among logistics teams today could unintentionally impact
the customer experience,” said Gregg Zegras, EVP and President,
Pitney Bowes Global Ecommerce. “There is tremendous opportunity
to create a win-win for brands and consumers by more closely
integrating front-end experience technology with transportation
networks and operations. The combination of physical and digital
capabilities in this joint offering from Pitney Bowes and Narvar
will allow merchants to easily test and design the most pragmatic
post-purchase experience for their consumers.”
The joint offering by the companies brings a unique and seamless
integration of capabilities to market, including:
- Pre-integrated technologies, onboarding, and support, available
to all Narvar and Pitney Bowes Ecommerce clients
- Label-less returns, nationwide home pickup services, fast
refunds, and store credit processing for optimum consumer
experience leveraging Narvar’s market-leading post-purchase
platform
- Highly-configurable returns routing, transportation and
processing services, built to fit the unique brand experience and
cost goals of each merchant—leveraging Pitney Bowes innovative
Designed Returns services
The partnership allows Pitney Bowes and Narvar clients the
opportunity to adopt these new capabilities quickly ahead of the
upcoming holiday peak season, with numerous joint clients already
launched.
About Narvar
Narvar pioneered how brands engage with consumers beyond the
“buy” button through branded order tracking, delivery
notifications, returns, and exchanges. Today, Narvar’s
comprehensive Post-Purchase Platform empowers 1,200+ of the world’s
most admired brands, including Sephora, Patagonia, Levi’s, Sonos,
Warby Parker, LVMH and L’Oréal, to deliver transparency, build
trust and grow customer lifetime value. Recognized by Fast Company
multiple times as one of the most innovative companies, Narvar
simplifies the everyday lives of consumers. For more information,
visit www.narvar.com.
About Pitney Bowes
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company
that provides technology, logistics, and financial services to more
than 90 percent of the Fortune 500. Small business, retail,
enterprise, and government clients around the world rely on Pitney
Bowes to remove the complexity of sending mail and parcels. For the
latest news, corporate announcements and financial results visit
https://www.pitneybowes.com/us/newsroom.html. For additional
information, visit Pitney Bowes at www.pitneybowes.com.
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Brett Cody brett.cody@pb.com
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