Pitney Bowes Software Releases HealthPoint 360
September 20 2012 - 9:30AM
Business Wire
Pitney Bowes Software, a global leader in customer data,
analytics and communications management, announced HealthPoint 360,
a flexible communications software solution for health insurers and
providers managing multi-channel two-way communications with
members and prospects.
HealthPoint 360 unifies member data from across disparate
systems and departments. For both healthcare providers and members,
the claims management process can present challenges caused by
miscommunications due to inaccurate data. The HealthPoint 360
solution ensures that all information is accurate and up-to-date,
allowing providers to anticipate member needs and next steps for
superior follow-up response. This enables healthcare companies to
prioritize and personalize member communications across key
channels, including contact centers, self-service telephone,
physical mail, email, web portals, social media and mobile.
According to a recent IDC Health Insights research study, health
plans are still in the early stages of the consumer engagement
maturity curve where return on investment is limited. Further
evolution and strategic differentiation will require new technology
investments, organizational realignment, cultural and behavioral
change, and a greater understanding of consumer preferences and
high-impact communications.
"As the healthcare landscape changes and competition increases,
insurers must stay at the forefront of member recruitment,
satisfaction and retention," said Bill Sinn, Strategic Marketing
Director, Pitney Bowes Software. "This means creating a real
dialogue with members through an unsurpassed level of
individualized communication and service."
Ultimately, the solution helps healthcare carriers drive
behaviors that improve business and health outcomes. Insurers are
focused on improving customer engagement to drive member
satisfaction along the entire care continuum – from prospecting to
enrollment to treatment to claims management.
Pitney Bowes Software’s healthcare expertise has helped over
1,000 healthcare organizations worldwide including health insurers,
insurance company customers, hospital systems and major
pharmaceutical manufacturers.
About Pitney Bowes SoftwarePitney Bowes Software provides
multichannel solutions that leverage data to create relevant
dialogue between organizations and their customers. These solutions
enable lifetime customer relationships by integrating data
management, location intelligence, sophisticated predictive
analytics, rules-based decision making and cross-channel customer
interaction management to increase the value of every customer
communication while also delivering operational efficiencies.
Pitney Bowes Software is a wholly-owned subsidiary of Pitney
Bowes Inc. (NYSE:PBI), a customer communications management
technology leader. For more information, please visit
http://www.pbinsight.com/products/location-intelligence/applications/business-applications/geotax-enterprise-tax-management/
and www.pb.com.
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jun 2024 to Jul 2024
Pitney Bowes (NYSE:PBI)
Historical Stock Chart
From Jul 2023 to Jul 2024