DENVER, Oct. 25, 2021 /PRNewswire/ -- For the past 18
months, companies have been heavily investing in the unified
communications and collaboration (UC&C) tools that are
necessary for remote work. Now, as remote and hybrid work
environments become ubiquitous and technology continues to advance,
many of these same companies are looking for new ways to provide
reliable, fast, and secure collaboration solutions that maximize
their existing UC&C investments.
To help businesses upgrade to the latest advanced collaboration
solutions, Lumen Technologies (NYSE: LUMN) and Cisco (NASDAQ:
CSCO) today announced they have expanded their partnership to
include a new offering: Lumen Solutions for Cisco Unified
Communications Manager Cloud (UCMC). This new product pairs Cisco's
most advanced, cloud-based collaboration services with the
reliability and speed of Lumen's global fiber network, which makes
it an ideal solution for businesses that have already invested in
Cisco Webex, or those that are considering it.
"Because of the pandemic, enterprises all around the world have
realized that the future of work includes remote and hybrid
environments, so they are investing heavily in cloud solutions that
integrate calling, conferencing, file sharing, and software
applications," said Scott Velting,
Lumen vice president of product management, voice and collaboration
solutions. "Our expanded partnership with Cisco will enable current
and future users of Cisco Webex to deploy flexible, agile, and
efficient collaboration technologies without large capital
investments, ongoing maintenance, or high IT expenses for staffing
and training."
Key Facts About Lumen Solutions for Cisco UCMC
- The solution delivers a comprehensive, enterprise-level unified
communications and collaboration service from the Cisco cloud. By
empowering employees with the latest collaboration technology,
companies become more flexible, agile, and efficient.
- Customers can avoid large capital investments, ongoing
maintenance, and high IT staffing expenses, and they can utilize
Lumen's global network, and operations and support teams.
- Service features may include calling, messaging, Cisco Webex
integration, instant messaging, presence mobility, mobile and
remote access, emergency call handling, collaboration phones and
endpoints, network connectivity options, global availability, Lumen
global 24/7 support and dedicated account teams.
"Hybrid work no longer applies to select employees, it is now
relevant across all vertical segments and all sized companies,"
said Lorrissa Horton, vice president
and general manager of Webex Calling and Online. "Cisco Webex knows
how to provide the best employee and customer experiences for
hybrid work environments. Combining the Cisco cloud with the Lumen
global network, enterprises will be well prepared for the next
phase of hybrid work as the modern workforce continues to
evolve."
Lumen and Cisco Together
Lumen and Cisco have a long-standing, multi-dimensional
relationship, and a history providing market-leading UC&C
solutions that enable customer success by delivering desired
business outcomes. As a highly credentialed Cisco partner, Lumen
holds key certifications across all Cisco portfolios including Gold
Integrator, Gold Provider, Master of Collaboration, Advanced
Collaboration Architecture Specialization, and Customer Experience
Specialization. The latest agreement to offer Lumen Solutions for
Cisco UCMC includes a commitment to add more than 250,000
seats.
A recent independent study of Lumen UC&C solutions –
including the company's Cisco offerings – showed significant
potential benefits to customers including:
- Five-year ROI of 497%
- 62% reduction in total cost of operations
- 92% reduction in unplanned downtime
- 49,300 productive end-user hours gained
Additional Resources
- Take a deeper dive into Lumen Solutions for Cisco Unified
Communications Manager Cloud (UCMC)
- See how Cisco is changing the game with Cisco Unified
Communications Manager Cloud
- Learn more about Lumen Unified Communications and Collaboration
solutions
- Read the full IDC white paper on the value of Lumen Voice and
UC&C solutions: IDC Business Value White Paper, The Business
Value of Enhanced Enterprise Communication with Lumen Voice and
UC&C, doc #US47569221, April
2021
About Lumen Technologies
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With approximately
450,000 route fiber miles and serving customers in more than 60
countries, we deliver the fastest, most secure platform for
applications and data to help businesses, government and
communities deliver amazing experiences.
Learn more about the Lumen network, edge cloud, security,
communication and collaboration solutions and our purpose to
further human progress through technology at news.lumen.com/,
LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook:
/lumentechnologies, Instagram: @lumentechnologies and YouTube:
/lumentechnologies. Lumen and Lumen Technologies are registered
trademarks in the United States.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in
technology that powers the Internet. Cisco inspires new
possibilities by reimagining your applications, securing your data,
transforming your infrastructure, and empowering your
teams for a global and inclusive future. Discover more
on The Network and follow us on Twitter
at @Cisco.
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SOURCE Lumen Technologies; Cisco