- Global Blue announces the acquisition of a majority stake in
Shipup, a leader in post-purchase technology for
e-commerce.
- Shipup is a SaaS provider that enables brands to deliver
seamless, proactive, and branded post-purchase communication, which
turns the shipping experience into a new growth lever.
- Shipup is a fast-growing business serving over 370 worldwide
brands like NA-KD, Carrefour, Purple Carrot and operating across
Western Europe and North America.
- Global Blue’s investment in Shipup accelerates its ambition
to provide retailers with a leading ecosystem of post-purchase
technologies.
Global Blue (NYSE:GB) announces the acquisition of a majority
stake in Shipup, an innovative player in the RetailTech
post-purchase market. The transaction is expected to close by the
end of October 2022.
The post-purchase experience, one of the most promising
growth lever for e-commerce
Customer frustration due to delivery incidents is a major
challenge for retailers, negatively impacting clients' satisfaction
and online reputation while inflating the volume of customer
service complaints in an era where standing out from the
competition is crucial.
With Shipup, merchants drive a simple, fully-controlled, and
polished experience from purchase to delivery, protecting their
brand and reputation while increasing their repeat purchases. It
provides a uniquely crafted & reassuring customer experience
and drives growth.
Shipup's solution empowers retailers to gain complete control of
post-purchase communications, allowing them to create branded,
personalized, and proactive, automated messages to their consumers
across multiple events, channels, and languages. On the customers'
side, they receive live delivery notifications, AI-powered delivery
estimates, and access to tracking via the retailer's website. A
satisfaction survey is even sent immediately to the customer on
delivery of the goods, generating a high response rate and better
insight into the customer experience.
Retailers get real-time alerts for incident delivery, tracking
package data on the customer support interface, and a granular
dashboard to monitor their carrier performances.
Brands can reduce delivery requests by up to 80% and save up to
50% on refunds. They also increase satisfaction by up to +140% and
+19% repeat purchase on average.
Shipup is a fast-growing company at the forefront of the
RetailTech market.
Shipup’s scalable, plug and play solution gives it the unique
ability to address the needs of both mid-market brands and larger
international clients. Since being founded in 2016, Shipup has
gained over 370 clients ranging from large international retailers
including NA-KD, FNAC Spain and Carrefour to specialist brands such
as Purple Carrot, Hofmann and L’Occitane.
Shipup enriches Global Blue’s post-purchase offering, helping
retailers extend their customer journey.
Global Blue’s acquisition of Shipup is another key development
in its mission to build an end-to-end ecosystem of post-purchase
solutions for retail clients. This includes leading e-commerce
returns provider ZigZag Global, which strongly complements Shipup’s
solutions, Yocuda's market-leading digital receipt technology, and
specialized players in the luxury delivery and recommerce
space.
Global Blue Ventures - the entity created by Global Blue to
focus on investing in and partnering with innovative companies that
offer best-in-class RetailTech - advised on the deal.
Tomas Mostany, SVP Strategy & Chief Product Officer,
Global Blue, commented:
“With more than half (56%) of shoppers currently disappointed by
the e-commerce post-purchase experience, Shipup’s technology
represents a powerful solution to a major challenge for our retail
partners. We are pleased to welcome Shipup into the Global Blue
network and to offer our clients even more solutions that enable
them to capture the growth of the thriving e-commerce market.”
Romain Ogiela, CEO, Shipup, commented:
“Global Blue is one of the world’s leading retail service
providers, and through our partnership, we will be able to scale
our technology services to many more world's leading brands
quickly. We also look forward to joining Global Blue’s RetailTech
network, which puts us in a unique position to collaborate with
some of the best innovators in the industry.”
ABOUT GLOBAL BLUE
Global Blue pioneered the concept of Tax Free Shopping 40 years
ago. Through continuous innovation, we have become the leading
strategic technology and payments partner, empowering retailers to
improve their performance and shoppers to enhance their
experience.
Global Blue offers innovative solutions in three different
fields:
- Tax Free Shopping: Helping retailers at over 300,000
points of sale to efficiently manage 35 million Tax Free Shopping
transactions a year, thanks to its fully integrated in-house
technology platform. Meanwhile, its industry-leading digital Tax
Free shopper solutions create a better, more seamless customer
experience
- Payments services: Providing a full suite of foreign
exchange and Payments technology solutions that allow acquirers,
hotels and retailers to offer value-added services and improve the
customer experience during 31 million payment transactions a year
at 130,000 points of interaction
- Complementary RetailTech: Offering new technology
solutions to retailers, including digital receipts and eCommerce
returns, that can be easily integrated with their core systems and
allow them to optimise and digitalise their processes throughout
the omni-channel customer journey, both in-store and online
In addition, our data and advisory services offer a
strategic advisory to help retailers identify growth opportunities,
while our shopper experience and engagement solutions
provide data-driven solutions to increase footfall, convert
footfall to revenue and enhance performance.
For more information, visit
http://www.globalblue.com/corporate/
Pre-pandemic figures FY 2019-20
ABOUT SHIPUP
Shipup is a solution that empowers online retailers to provide a
uniquely crafted & reassuring post-purchase experience. The
experience is fully customizable to enable powerful branded
communication. Additionally, Shipup gathers and provides data on
carrier performances and customer feedback to understand the impact
delivery has on the customer and brand's relationship.
Shipup has been launched in 2016 in Paris, France by three
ex-students of HEC entrepreneurs and Centrale Paris. It has
previously raised €6m in Series A with Elaia Partners, Bpifrance
and many business angels in June 2020, they have expanded to an
office in New York City. They empower 370 international brands like
Carrefour, Leclerc, NA-KD, or Volcom in reclaiming the
post-purchase conversation and are integrated with more than 120
carriers worldwide. Shipup is natively integrated into the most
successful eCommerce platforms, marketing, and customer service
software like Shopify, Zendesk, Klaviyo, Salesforce, etc.
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version on businesswire.com: https://www.businesswire.com/news/home/20221004005613/en/
MEDIA CONTACTS
Virginie Alem – SVP Marketing & Communications Mail:
valem@globalblue.com
INVESTOR RELATIONS CONTACTS
Frances Gibbons – Head of Investor Relations Mob: +44 (0)7815
034 212 – Mail: fgibbons@globalblue.com
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