ANN ARBOR, Mich., April 29, 2019 /PRNewswire/ -- Domino's
Pizza (NYSE: DPZ), the largest pizza company in the world based on
global retail sales, has spent nearly 60 years answering the
question, "Where's my pizza?" Delivery customers need not ask
anymore, as Domino's is piloting a test of GPS driver tracking,
beginning today in 27 corporate-owned stores throughout
Phoenix.
Customers who order from one of these stores can track the
location of their order and driver via a map from the order
confirmation page of Dominos.com or the Domino's app. They will
also receive an estimated delivery time and can opt into SMS
notifications that let them know when their order is about two
minutes away.
"We're excited to offer this feature to our customers," said
Dennis Maloney, senior vice
president and chief digital officer. "Transparency on orders that
are out on the road makes a big difference to customers, as well as
drivers and store managers. With GPS tracking everyone can have the
best possible delivery experience."
In addition to customer benefits, this piloted feature also
benefits delivery drivers, as it provides optional navigation and
one-touch customer callback capabilities. Store managers,
meanwhile, will have a driver-tracking screen at the store that
will show where all of their drivers are out on the road, allowing
them to better manage store operations and make efficient
deliveries.
The pilot will also be extended to select stores in three
franchise markets later in the spring, including Lansing, Michigan; Roanoke, Virginia and the suburban
Seattle-Tacoma, Washington area.
About Domino's Pizza®
Founded in 1960,
Domino's Pizza is the largest pizza company in the world based on
retail sales, with a significant business in both delivery and
carryout pizza. It ranks among the world's top public restaurant
brands with a global enterprise of more than 16,100 stores in over
85 markets. Domino's had global retail sales of over $13.5 billion in 2018, with nearly $6.6 billion in the U.S. and more than
$6.9 billion internationally. In the
first quarter of 2019, Domino's had global retail sales of
nearly $3.3 billion, with over
$1.6 billion in the U.S. and nearly
$1.7 billion internationally. Its
system is comprised of independent franchise owners who accounted
for 98% of Domino's stores as of the first quarter of 2019.
Emphasis on technology innovation helped Domino's achieve more than
half of all global retail sales in 2018 from digital channels,
primarily online ordering and mobile applications. In the U.S.,
Domino's generates over 65% of sales via digital channels and has
produced several innovative ordering platforms, including Google
Home, Facebook Messenger, Apple Watch, Amazon Echo, Twitter and
text message using a pizza emoji. In late 2017, Domino's began an
industry-first test of self-driving vehicle delivery with Ford
Motor Company – and in April 2018,
launched Domino's HotSpots®, featuring over 200,000
non-traditional delivery locations including parks, beaches, local
landmarks and other unique gathering spots.
Order – dominos.com
AnyWare Ordering – anyware.dominos.com
Company Info – biz.dominos.com
Twitter – twitter.com/dominos
Facebook – facebook.com/dominos
Instagram – instagram.com/dominos
YouTube – youtube.com/dominos
Please visit our Investor Relations website at biz.dominos.com
to view news, announcements, earnings releases and conference
webcasts.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/delivery-dominance-dominos-pilots-gps-delivery-tracking-in-phoenix-300839115.html
SOURCE Domino's Pizza