SANTA CLARITA, Calif.,
June 10, 2021 /PRNewswire/
-- Princess is introducing a new on-demand service that
allows guests to call a crew member to their exact location to make
an in-person request for assistance.
CrewCallTM service on demand is available on
stateroom TVs as well as the MedallionClass app and leverages the
innovative OceanMedallion wearable to guide a crew member to a
guest's exact location to be of service to the guest.
The new capability is yet another example of how Princess is
leveraging MedallionClass technology to increase high-touch and
personalized service versus replacing it.
The corresponding CrewCall Chat feature lets guests text their
specific question or request using a smart device to be answered or
actioned virtually by crew.
"CrewCall significantly expands our MedallionClass
service-on-demand capabilities allowing us to deliver high-touch,
personalized service that doesn't interrupt the vacation they are
enjoying to find a crew member," said Jan
Swartz, president of Princess Cruises. "It minimizes wait
time at our guest services desk while simultaneously improving our
Both CrewCall features expand the OceanNow® digital
experience guests use to place food, beverage, retail and amenity
orders for delivery directly to their location.
"Every minute a guest has to stand in line to wait for service
or to have a simple question answered diminishes the value of their
vacation," added John Padgett, chief
experience and innovation officer, Carnival Corporation "OceanNow
with CrewCall really delivers on the MedallionClass 'service now'
philosophy and maximizes the vacation value for all Princess guests
by responding in the moment to their wants, needs, and desires
without any inconvenience."
CrewCall is part of a new array of TrulyTouchlessTM
conveniences that will be available to guests when Princess returns
to sailing starting July 25 aboard
Majestic Princess in Alaska, and
aboard Regal Princess and Sky Princess with "seacations" in the UK
starting July 31.
The feature is the latest of several enhancements recently added
to the Princess MedallionClass experience to deliver an effortless
and more personalized vacation. The award-winning
OceanMedallionTM wearable elevates the guest
experience by enabling touchless embarkation and
disembarkation, frictionless commerce, and keyless
stateroom entry, as well as additional contactless
capabilities accessible using smart phones and tablets,
including wayfinding; family and friends
locator; first-run movies and live
TV; an interactive events and activities
planner; and interactive fun.
About Princess Cruises:
One of the best-known names in cruising, Princess Cruises is the
world's leading international premium cruise line and tour company
operating a fleet of 14 modern cruise ships, carrying two million
guests each year to 380 destinations around the globe, including
the Caribbean, Alaska, Panama Canal, Mexican Riviera,
Europe, South America, Australia/New
Zealand, the South Pacific, Hawaii, Asia,
England, Antarctica, and World Cruises. A team of professional
destination experts have curated 170 itineraries, ranging in length
from three to 111 days and Princess Cruises is continuously
recognized as "Best Cruise Line for Itineraries." In 2017 Princess
Cruises, with parent company Carnival Corporation,
Vacations enabled by the OceanMedallion, the vacation industry's
most advanced wearable device, provided free to each guest sailing
on a MedallionClass ship. The award-winning innovation offers the
fastest way to an effortless personalized vacation giving guests
more time to do the things they love most. The company is part of
Carnival Corporation & plc (NYSE/LSE:
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SOURCE Princess Cruises