DALLAS, Feb. 14, 2022 /PRNewswire/ -- Boeing [NYSE: BA]
achieved an annual record for e-commerce parts sales last year with
more than $2 billion in online
orders. Fueled by investment in digital tools, Boeing Distribution
Inc. (formerly Aviall) sold nearly 70,000 parts products through
its e-commerce site to commercial and government customers,
eclipsing pre-pandemic levels. Commercial orders accounted for
$1.5 billion in sales, reflecting the
continued recovery in the airline industry.
![Boeing achieved an annual record for e-commerce parts sales last year with more than $2 billion in online orders Boeing achieved an annual record for e-commerce parts sales last year with more than $2 billion in online orders](https://mma.prnewswire.com/media/1745206/Boeing_e_commerce_parts_sales.jpg)
"Our $2 billion closeout to 2021
was a great capstone as the market heads to a more stable
recovery," said Ted Colbert,
president and chief executive officer, Boeing Global Services, at
the Singapore Airshow today. "Our e-commerce capabilities are a
great example of the digital solutions we provide to enable
industry recovery and growth. Our focus as always is on bringing
value through our products and services, and we will continue to
partner with our customers as they navigate this dynamic
environment."
Boeing Distribution Inc.'s online revenue last year was 15
percent higher compared to pre-pandemic levels, while orders were
20 percent higher. The stronger sales came as the company rolled
out new tools to improve the customer experience, including a new
homepage, a live chat feature, and an online knowledge center.
The refreshed e-commerce parts website, which features over
500,000 products, saw five million visits from 50 countries last
year.
"Boeing is improving e-commerce with our customers in mind,"
said William Ampofo, vice president
of Parts, Distribution Services, and Supply Chain, Boeing Global
Services. "In addition to launching new digital tools, we are
creating a more streamlined process for our customers by realigning
strategy, program, and product line management with supply chain
and customer support. We will continue to focus on digital and
performance improvements, along with simplifying how we engage with
our customers."
As a leading global aerospace company, Boeing develops,
manufactures and services commercial airplanes, defense products
and space systems for customers in more than 150 countries. As a
top U.S. exporter, the company leverages the talents of a global
supplier base to advance economic opportunity, sustainability and
community impact. Boeing's diverse team is committed to innovating
for the future and living the company's core values of safety,
quality and integrity. Learn more at www.boeing.com.
Contact
Glynnis Richard
Boeing Global Services
+1-267-593-9078
Glynnis.P.Richard@boeing.com
Ivan Gale
Boeing Communications
+1-703-465-3141
Ivan.E.Gale@boeing.com
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SOURCE Boeing