Creating 450 new jobs, the new centre will be Nordia's
largest in Québec
SAGUENAY, QC, Nov. 29, 2013 /CNW
Telbec/ - Bell, through its Nordia subsidiary, announced today that
it will soon open a new customer service centre in Jonquière that
will serve Bell customers and create more than 450 new jobs in the
Saguenay region.
Attending the announcement in Jonquière were: Jean Tremblay, Mayor of Saguenay and Chairman of
Promotion Saguenay; Sylvain
Gaudreault, MNA for Jonquière and Québec Minister of
Transport, Municipal Affairs, Regions and Land Occupancy; Stéphane
Bédard, Chair of the Conseil du trésor, Minister responsible for
the Saguenay-Lac-Saint-Jean region; and Denis Lebel, MP for
Roberval-Lac-Saint-Jean and federal Minister of Infrastructure,
Communities and Intergovernmental Affairs, and Minister of the
Economic Development Agency of Canada for the Regions of
Québec.
"As a major investor in Québec, Bell is extremely proud to
increase our presence in the Saguenay region as we deliver both the
best communications networks and an unrivalled customer
experience," said Martine Turcotte,
Vice Chair, Québec for Bell. "Thanks to the remarkable
collaboration of officials from all levels of government, we are
creating more than 450 jobs in Jonquière as we continue to add to
the 18,000 team members we now employ across Québec."
Jean Tremblay said the city of
Saguenay is proud to welcome Nordia to the community. "We will be
investing up to $1 million in this
centre over the next 4 years, to ensure the creation of attractive
new jobs in Jonquière and to generate local economic benefits."
Scheduled to open in the spring of 2014, Nordia's new Jonquière
centre will be the company's largest in Québec, operating 7 days a
week. Once fully operational, the centre is expected to contribute
approximately $16 million to the
local economy each year.
"The key to our success will be attracting and retaining the
most skilled and passionate customer service representatives," said
John DiNardo, President of Nordia
and Vice President, Customer Operations for Bell. "We chose
Saguenay for the quality and stability of its workforce as well as
for the strong support from Promotion Saguenay and all other levels
of government."
Bell is hiring customer service representatives and field
service technicians to support the rapid expansion of new services
such as Fibe TV, the most advanced TV service available in
Canada.
Bell contributes about $5 billion
a year to the Québec economy, including its investment of
$1 billion to build out its
world-leading broadband fibre and mobile LTE networks as it works
to continue to deliver the most advanced TV, Internet and wireless
services available.
About Promotion Saguenay
As an economic development corporation in Saguenay, Promotion
Saguenay contributes to industrial, commercial and touristic
development in the region. It is involved in efforts to diversify
the economy and it supports development with businesses already
located in the region. It also provides a wide range of services
for investors interested in entering the Saguenay market.
About Nordia
Since 1999, Nordia (a subsidiary of Bell
Canada) has been at the forefront of advanced customer
service solutions in the telecommunications sector and today is
exclusively focused on providing services to Bell. These services
include technical support, customer service, sales and loyalty,
directory assistance, teleconferencing, and technology-assisted
relay services to facilitate communication for hearing and speech
impaired customers. For more information, please visit
Nordia.ca.
About Bell
Headquartered in Montréal since 1880, Bell is Canada's largest
communications company, providing consumers and business customers
with leading TV, wireless, Internet, media, home phone and business
communications solutions. Bell Media is Canada's premier multimedia
company with leading assets in television, radio and digital media.
Bell is wholly owned by Montréal's BCE Inc. (TSX, NYSE: BCE). For
more information, please visit Bell.ca.
The Bell Let's Talk mental health initiative is a national
charitable program that promotes mental health across Canada with
the Bell Let's Talk Day anti-stigma campaign and significant
funding for community care, research and workplace best practices.
To learn more, please visit Bell.ca/LetsTalk.
SOURCE Bell Canada
Image with caption: "Bell's opening a new customer service
centre in the Saguenay region, brings 450 new jobs to the
community. Were present (left to right): Minister Denis Lebel, Minister Stéphane Bédard,
Martine Turcotte (Bell), Minister
Sylvain Gaudreault, John Dinardo (Nordia) and Mayor Jean Tremblay. (CNW Group/Bell Canada)". Image available at:
http://photos.newswire.ca/images/download/20131129_C6204_PHOTO_EN_34125.jpg