NENA 2019 – Avaya Holdings Corp. (NYSE: AVYA) today
announced unprecedented, life-saving device location discovery
capabilities are now available to emergency first-responders
through the integration between RapidSOS, 911 Secure and Avaya
emergency response management solutions.
Avaya IX Workplace unified communications solutions for the
enterprise can now deliver emergency data to public safety agencies
through an integration with 911 Secure SENTRY™ and RapidSOS. Avaya
continues to bring new innovation to this critical industry segment
as part of its ongoing commitment and focus on public safety
communications and collaboration.
In a multi-line telephone system environment, SENTRY™ already
provides location for IP devices as well as on-site notification
for Kari’s Law compliance. Utilizing the rich multimedia content
available when a 911 call event occurs, in-office security has the
situational awareness they need to manage the incident. Now that
identical information can be directly sent to 911 and public safety
first responders as well. This enables dispatchers and first
responders in the field to more accurately locate a caller’s
precise location and gain access to critical situational awareness
when calls are made from an Avaya communications system. The unique
integration with RapidSOS provides precise, real-time location,
floor-plans and other critical information that could save
lives.
“In situations where every second counts, seamless communication
and sharing of high-fidelity data can make the difference between
life and death,” said Mark Fletcher, ENP and chief architect of
worldwide public safety solutions, Avaya. “Everyone across the
continuum of public safety needs real-time access to information
and to each other to make certain each individual in distress
receives optimal care. As the company that provides innovative ways
for people to work and communicate from anywhere on any device, we
are excited to partner with an innovator in emergency technology
like RapidSOS to deliver a solution with advanced emergency calling
capabilities to help ensure user safety wherever and however they
are connected.”
“Additional information from the scene of an incident can make
all the difference during an emergency,” said Jeff Robertson,
senior vice president and general manager of public safety,
RapidSOS. “Sophisticated data from Avaya displayed directly on the
screens of 9-1-1 telecommunicators will enhance situational
awareness for emergency services, providing safety and security for
Avaya customers. We are excited to work with Avaya and their
partners to put rich emergency data in the hands of first
responders, leading to more efficient response and improved
emergency outcomes.”
Across the country, 911 dispatchers in more than 6,100 emergency
communications centers, or PSAPs, are working with outdated
technology that was created in the landline era and optimized for
people who call 911 from a traditional landline, thus creating a
significant communication gap in today’s emergency response
process.
“When Avaya came to us and asked us to build a new module within
SENTRY™ we jumped at the chance,” said Kevin Kito, CEO, 911 Secure.
“Being able to improve the information that PSAP operators receive
during a 911 call is why we started 911 Secure. We had all of our
developers drop their current projects so they could all focus on
getting this ready as soon as possible. We are proud to say it took
less than a month to go from concept to fully working solution. The
partnership with Avaya and RapidSOS were key factors in our team
getting this developed so quickly. We are excited to see what
information companies decide they want to put into the database as
well as what information first responders want to see.”
Avaya IX Workplace with 911 Secure SENTRY™ utilizes new
emergency data capabilities made available by the RapidSOS
Clearinghouse, in use by over 3,000 public safety agencies
nationwide. This new solution is the first to connect user-specific
location information from a commercial network with 9-1-1 through
the RapidSOS platform. The RapidSOS Clearinghouse is a secure
source of advanced emergency data for public safety agencies, who
are able to retrieve data in an emergency through RapidSOS Portal
or integrations with existing PSAP software systems. This allows
them to add sophisticated information in real-time that the
existing 9-1-1 infrastructure is not capable of providing.
Beyond the 911 Secure SENTRY™ solution, Avaya IX Workplace can
also utilize the Avaya Cloud Notification System, which enables
fast, automated mass notifications via voice, text or various
combinations to large groups of people who need to be alerted with
the accurate information. Weather events or school closing alerts
can now be delivered using integrated active databases, sending
alerts to parents, community members or other emergency contacts,
providing instructions or other important information that is
critical in times of need.
Avaya is showcasing its emergency services solutions, and more,
at the Avaya booth #207 at NENA 2019 Conference, June 14-19, in
Orlando, FL. #NENA2019, #ExperiencesThatMatter
RapidSOS is showcasing its solutions to bring life-saving
emergency data to 911 and first responders though the free RapidSOS
Clearinghouse at booth #432.
Additional Resources
- Learn more about Avaya’s Public Safety
Communications & Next-Gen Emergency Services.
- Learn how Avaya and select partners
deliver Next-Generation 911 (NG911)
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
About RapidSOS
Partnering with Internet of Things (IoT) companies and the
public safety community, RapidSOS provides a rich data link to
public safety via the RapidSOS Clearinghouse – sending life-saving
data to aid in emergency response. RapidSOS implements
best-in-class security practices including end-to-end encryption
for data in the Clearinghouse and an information security
management program developed with IBM that has achieved ISO 27001
compliance, a rigorous and globally-recognized cybersecurity
certification. The RapidSOS Clearinghouse is a free service to
public safety, and is integrated with all major vendors of 911
call-taking, dispatching and mapping software. Learn more about
RapidSOS: www.rapidsos.com.
About 911 Secure
911 Secure was founded because the need for a comprehensive,
affordable, easy to use Enhanced/NG911 solution was essential
within the industry. 911 Secure only provides Enhanced and Next
Generation 911 services. By focusing on only 911 calls, we are able
to ensure that all of our attention and product development is
always pushing forward to the same goal. We believe in old fashion
customer service. This is extremely important to us, due to the
fact that our business is about saving lives. 911 calls are the
most important calls that will ever be processed by a call server.
We pride ourselves on always being on the cutting edge of the
latest technology. By always being at the forefront we are able to
provide the best 911 call routing solution and notify the correct
on-site personnel that 911 has been called. We are excited to help
organizations protect their employees and visitors. Secure your
future today with 911 Secure! Visit us
at www.911Secure.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
“forward-looking” statements for purposes of the U.S. federal and
state securities laws. These statements may be identified by the
use of forward looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may,"
"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology and include, but
are not limited to expected feature releases and statements about
future products, expected cash savings and statements about growth,
exchange listing and improved operational metrics. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Registration Statement on Form 10 filed with the
Securities and Exchange Commission, may cause its actual results,
performance or achievements to differ materially from any future
results, performance or achievements expressed or implied by these
forward-looking statements. For a further list and description of
such risks and uncertainties, please refer to the Company’s filings
with the SEC that are available at www.sec.gov. The Company
cautions you that the list of important factors included in the
Company’s SEC filings may not contain all of the material factors
that are important to you. In addition, considering these risks and
uncertainties, the matters referred to in the forward-looking
statements contained in this report may not in fact occur. The
Company undertakes no obligation to publicly update or revise any
forward-looking statement as a result of new information, future
events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20190612005084/en/
For media inquiries:AvayaAlex Aliasalalias@avaya.com
RapidSOS, Michelle Cahn(347) 879-0024mcahn@rapidsos.com
911 SecureKevin Kito626-430-8100kkito@911Secure.com
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