TeleVox Expands Overseas to Support United States Military with Appointment and Referral Reminders
January 10 2024 - 9:00AM
TeleVox, the industry-leading provider of omnichannel patient
relationship management platforms, is proud to announce the
expansion of its solutions to support the United States military
overseas. Now available in facilities in 13 areas outside the
continental U.S., TeleVox offers timely and reliable SMS, email,
and voice services to help ease the burden of booking medical
appointments and accessing referrals for military members stationed
abroad.
Recognizing the unique healthcare challenges faced by the U.S.
military and its service members serving hundreds or thousands of
miles away from home, Vik Krishnan, President of TeleVox, stated,
“With our 30 years of expertise in patient engagement and
communication, we are proud to offer services tailored to meet
these specific needs and help our service men and women remain
healthy and active.”
As a core Leidos Partnership for Defense Health partner, Oracle
Health is helping to deploy a single, common electronic health
record named Military Health System (MHS) GENESIS and contracted
with TeleVox to provide its notification services as part of the
overall project.
The notifications include medical and dental appointment
management, as well as referrals for Army, Navy, and Air Force
service members and their families. These have been successfully
implemented across the United States and are now available for
military healthcare facilities in Europe (United Kingdom, Belgium,
Germany, Greece, Italy, Spain, and Turkey), Puerto Rico, Cuba, and
in the Pacific region (Japan, South Korea, Bahrain, and the Indian
Ocean).
“At TeleVox, we take great pride in providing our innovative and
reliable technology solutions to support the brave men and women
who selflessly serve our country,” Krishnan said. “Being able to
contribute to their mission is not only a privilege but also a
responsibility that we wholeheartedly embrace. Serving the military
community is at the core of our values, and we are dedicated to
making a positive impact in their lives.”
About TeleVoxTeleVox is a leading provider of
omnichannel digital patient engagement technology. Our solutions
are trusted by more than 7,000 healthcare organizations, including
hospitals, health systems, and community health centers, to engage,
educate, and empower patients throughout their care journey. Our
patient engagement platform integrates seamlessly with the
electronic health record (EHR) to support automated, personalized,
two-way interactions with patients. Additionally, our
pharmaceutical team partners with life science companies to develop
strategic disease state awareness, education, and vaccination
reminders, reaching more patients through customized communication.
All of these exchanges are made possible via text, virtual
assistant, interactive voice response (IVR), email, and postcards.
For 30 years, TeleVox has helped preserve care continuity, reduce
the operational burden on staff, and drive revenue, making the
healthcare communication process easier for everyone. TeleVox is
part of West Technology Group, LLC, controlled by affiliates of
certain funds managed by Apollo Global Management, Inc. (NYSE:
APO).
For more information, please visit www.televox.com.
ContactDonald ThompsonHead of
MarketingDonald.thompson@televox.com (315) 720-3304
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