ALLETE, Inc and Triniti Consulting Successfully Deploy Oracle Utilities Customer to Meter
August 18 2021 - 8:41AM
Business Wire
Laying a Foundation for the Future as ‘One
Team’
Triniti Consulting is pleased to announce the successful April
2021 implementation of Oracle Utilities Customer to Meter (C2M) at
ALLETE Inc, whose regulated utilities, Minnesota Power (MP) and
Superior Water, Light and Power (SWL&P), provide electricity,
gas, and water to 160,000 customers in Wisconsin and Minnesota. The
project included upgrading ALLETE’s Oracle Utilities Customer Care
and Billing (CC&B) and implementing the Customer to Meter
solution. Triniti Consulting is a member of Oracle PartnerNetwork
(OPN).
In order to move to the new solution, the team implemented the
functional pivots to move functionality out of the Customer Care
and Billing module and to the other modules of the Customer to
Meter solution. In addition to following the Oracle Utilities
design patterns for the solution, these pivots were important to
provide ALLETE with the enhanced functionality of the other modules
– such as field work orchestration and more robust usage
calculations. As part of making these functional pivots and
implementing the new modules, the implementation was designed to
account for the unique regulatory and business needs of both MP and
SWL&P.
This implementation was pivotal for ALLETE to unlock the
potential of smart meters both to enhance the customer experience
and improve billing accuracy and efficiency. In addition, customer
and meter data that was stored in multiple locations has been
streamlined into one centralized location, improving processes and
accessibility. Lastly, Customer to Meter provides the foundational
tools to continue modernizing the customer experience and allow for
innovations with rates, programs, and services for ALLETE’s
customers.
“The project started as a meter data management system in early
2016 and is now a single solution that will improve the way we
interact with our customers, meters, data, and field work. It has
been an amazing journey and a giant leap forward as we continue in
our efforts to be recognized as the utility of choice,” said Robert
Sandstrom, SWL&P President.
Frank Frederickson, Vice President Customer Experience, added,
“Minnesota Power is a leader in the state with nearly 100%
deployment of advanced metering infrastructure (AMI), which
provides significant amounts of metering data that when coupled
with our new Customer to Meter system, enables significant
advancements in customer-focused rates and programs. These
advancements are key for the utility of the future.”
ALLETE and Triniti worked as one integrated team to realize the
business value from this implementation. This mentality became even
more crucial when the pandemic meant everything had to be done
remotely, even go-live.
Ken Voss, ALLETE Chief Technology Officer, shared his
appreciation for the project team.
“Our guiding principles were focused around being ‘One Team’
where each person’s contributions were essential to reaching our
common goal. Everyone embraced this value and the project team did
an extraordinary job navigating and overcoming the challenges
involved in remotely implementing this large and extremely complex
project during a pandemic. They exemplified what it means to be a
highly effective team. I am very impressed with and appreciative of
their efforts to better position our company for the future,” he
said.
To learn more about the success factors of this project or about
Triniti Consulting, contact info@triniticonsulting.com. Learn more
about the Oracle customer solutions at:
www.oracle.com/utilities
About ALLETE, Inc.
ALLETE (NYSE: ALE) is well-positioned as a reliable provider of
competitively-priced energy in the upper Midwest, and invests in
transmission infrastructure and other energy-centric businesses.
ALLETE’s Minnesota Power electric utility serves 145,000 residents,
15 municipalities and some of the nation’s largest industrial
customers. Other businesses include BNI Energy in North Dakota;
ALLETE Clean Energy, a developer of energy projects with limited
environmental impact; Superior Water, Light and Power in Superior,
Wisconsin; and ALLETE Renewable Resources, which operates and
maintains wind generation facilities in North Dakota.
About Triniti Consulting
Triniti Consulting is a woman-owned consultancy dedicated to
delivering Oracle Utilities solutions faster, smarter, smoother,
and through a thoughtful culture not found at any other firm.
Triniti’s people have worked with over 100 domestic and
international utilities, including the first implementation of
Oracle Utilities SOM and C2M for complex billing. Triniti embraces
true partnerships and a whole host of project management practices
that emphasize ongoing knowledge transfer and empowerment
throughout the life of a project. To learn more visit
https://www.triniticonsulting.com.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) is Oracle’s partner program designed
to enable partners to accelerate the transition to cloud and drive
superior customer business outcomes. The OPN program allows
partners to engage with Oracle through track(s) aligned to how they
go to market: Cloud Build for partners that provide products or
services built on or integrated with Oracle Cloud; Cloud Sell for
partners that resell Oracle Cloud technology; Cloud Service for
partners that implement, deploy and manage Oracle Cloud Services;
and License & Hardware for partners that build, service or sell
Oracle software licenses or hardware products. Customers can
expedite their business objectives with OPN partners who have
achieved Expertise in a product family or cloud service. To learn
more visit: http://www.oracle.com/partnernetwork
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Dave Coustan Extraface press@extraface.com (570)486-6347
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