WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that it has received top honors for its innovation in workforce optimization and IP recording, as well as its overall leadership and commitment in the contact center and enterprise recording technology market. "IP Contact Center Technology Pioneer Award" Witness Systems' Impact 360(TM) IP Recording was selected as a recipient of Customer Inter@ction Solutions' IP Contact Center Technology Pioneer Awards. "We selected IP contact center technologies with the most admirable feature sets and best track records of dramatically improving the operations of today's call centers as winners of this award," said Tracey Schelmetic, editorial director, Customer Inter@ction Solutions. "Witness Systems' Impact 360 is one of the most widely deployed IP call recording solutions on the market because companies can leverage the application to acquire more value from telephone contacts by immediately recording, categorizing, notifying and storing their IP telephony calls." "Product of the Year Award" Communications Solutions also acknowledged the Impact 360 IP Recording solution with a product of the year award. This recognition is given to companies that have demonstrated excellence in technological advancement and application refinement. According to TMC President, Rich Tehrani, "Witness Systems has shown that its Impact 360 offering goes above and beyond to improve both the customer experience and ROI for the companies that use it." "CRM Excellence Award" Further, Impact 360 was selected as a winner of the Customer Inter@ction Solutions 2006 CRM Excellence Award. Each year, the publication selects companies that have proven to be true CRM partners to their customers. Witness Systems' Impact 360 was chosen because it has improved the processes of customers' businesses by streamlining and facilitating the flow of information needed for companies to retain their most crucial asset - customers. "Lifetime Achievement Award" In addition, Witness Systems was designated as a recipient of Customer Inter@ction Solutions' Lifetime Achievement Award. Selected by the publication's editors, this honor recognizes companies and individuals that are dedicated to advancing the success and reputation of today's call center industry. For more information on these and other awards, as well as complete details about Witness Systems' Impact 360 Workforce Optimization solutions, please visit www.witness.com. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.