WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced continued momentum and milestones tied to its market-leading Impact 360(TM) Workforce Optimization (WFO) solution. Since launching the software one year ago, global customers, industry analysts and market consultants have praised the solution's unique business integrations and single framework, which are incorporated within its workforce optimization, workforce management, quality monitoring and compliance recording packages. Highlights include: -- Direct from User and Technology Market Guru - Customers and subject matter experts have voiced their opinions about Impact 360 Workforce Optimization. Customer Asurion, a leading provider of specialty insurance and other marketing services to wireless carrier partners: "Providing world-class customer service is a primary objective for our company, and Witness Systems' approach to workforce optimization is one that complements our focus. With workforce management and quality monitoring solutions, we can better forecast and schedule, as well as hear more of the customer voice and gain market insight that we need to make critical decisions." Geoffrey Moore, Author of Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution and Managing Director for TCG Advisors: "Witness Systems is starting a new innovation called Workforce Optimization. WFO is a real market that addresses a real, genuine business problem, and people care about it, which is spurring the company's growth." -- Impact 360 Package Uptake - Packaged sales for Impact 360 accounted for two-thirds of Witness Systems' software license orders in the second quarter of 2006. Building on its first-to-market advantage, the second major release of Impact 360 is now installed at customer sites, adding significantly more integration and functionality. -- Second Generation Software - The new version of Impact 360 more tightly integrates functions across the four WFO anchor segments - quality monitoring/full-time recording, workforce management, performance management and e-learning; allows organizations to enhance scheduling, streamline management, and gain efficiencies as they coordinate their in-house and outsourced contact center operations; and leverages tripled channel capacity, unified recording management and a centralized administration and reporting across TDM, IP and mixed telephony environments. -- New and Expanded OEM Partnerships - Market leaders Avaya, BT and Nortel all have OEM agreements for including WFO under their brands, extending Impact 360's footprint as organizations turn to a single provider. -- Industry Direction - A 2005 study conducted by the Society of Workforce Planning Professionals discovered that 83 percent of survey respondents reported a benefit in acquiring technology from the same WFO vendor. Nearly 30 percent felt that a simpler implementation would be the biggest benefit; 19 percent pointed to minimal data entry; and 12 percent cited having less infrastructure as a selling point. -- Awards of Distinction - Since its launch in September 2005, Impact 360 has received more than 10 honors, including product of the year awards from Call Center Magazine, SearchCRM.com, Customer Inter@ction Solutions and Internet Telephony. About Impact 360 Impact 360 is the market's most complete workforce optimization solution, unifying software and services for quality monitoring, compliance/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralized administration and reporting. Operating in traditional, IP and mixed telephony environments, it maximizes the information flow within enterprises, businesses and call centers, providing deep insight into workforce performance, caller interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage. Impact 360 enhances the customer experience by providing visibility into a company's entire customer service lifecycle - from planning and establishing goals to scheduling and deploying the appropriate staff; from measuring and recording their performance to using that information to investigate and analyze results; and from changing business processes and goals based on this analysis to honing employee skills to meet those goals. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.