Witness Systems Honored by Cognos for Excellence in Performance Management; ''Best OEM Embedded Solution'' Award Underscores Cu
July 19 2006 - 9:00AM
Business Wire
Witness Systems (NASDAQ: WITS), a leading global provider of
workforce optimization software and services, today announced that
Cognos, a world leader in business intelligence and performance
management solutions, has named its Impact 360(TM) Workforce
Optimization software as "Best OEM Embedded Solution." The company
was honored among Cognos' global partners for excelling in
innovation, influence, thought leadership, and a shared vision and
passion for corporate performance management. Cognos' Best OEM
Embedded Solution designation recognizes the OEM partner delivering
the strongest embedded business intelligence (BI) leveraging
Cognos' technology within its core software solution. Impact 360
serves as the industry's most complete, unified workforce
optimization solution, delivering software and services for quality
monitoring/full-time recording, workforce management, performance
management and e-learning under a framework that provides a single
user interface, centralized administration and comprehensive
reporting. Leveraging Cognos, the Impact 360 centralized reporting
engine allows users to choose from an extensive list of
pre-configured reports or easily develop custom reports using
online evaluation and e-learning data. By streamlining these often
time-consuming procedures, the solution enables users to make
better decisions faster, and implement them right away. And because
Impact 360 provides centralized administration and reporting - even
across multiple sites - customers also experience a reduction in
their total cost of ownership. "Cognos' broad, global ecosystem of
successful partnerships helps our customers drive performance
management through a blend of technology, product and services
offerings that best suits their needs," said Neal Hill, senior vice
president, global development for Cognos. "Building on our recent
innovations such as Cognos 8 BI, performance applications and
industry blueprints, our partners have achieved new successes and
demonstrated even greater depth of industry expertise. We are proud
to honor Witness Systems for its contributions in helping customers
gain greater visibility and insight into their organizations and
drive performance management to the next level." "Cognos has a
strong OEM partner program, and we value our relationship with the
company based on its vision, solution capabilities and alignment
with our customers' reporting needs," said John Bourne, senior vice
president, global product management for Witness Systems. "Powered
by Cognos Business Intelligence, our Impact 360 workforce
optimization reporting engine delivers competitive advantage in a
maturing market - helping contact center directors and other
strategic business users better understand their operations to make
more informed decisions." About Impact 360 Impact 360 is a
workforce optimization (WFO) solution that unifies software and
services for quality monitoring/full-time recording, workforce
management, performance management and e-learning under a framework
that provides a single user interface and centralized
administration. Since announcing the industry's broadest WFO
solution last year, Witness Systems has further evolved Impact 360
with the addition of new features and functionality. Enhancing its
software and services based on customer feedback enables users to
gain a broader view and better understanding of performance,
deliver in-depth root cause analysis and resolve issues faster. By
unifying these components, Impact 360 maximizes the information
flow within the enterprise, providing deep insight into workforce
performance, customer interactions and customer service processes,
while driving cost savings, strategic decision-making and
competitive advantage. About Witness Systems Witness Systems
(NASDAQ: WITS) is the worldwide leader in software and services
that help businesses capture customer intelligence and optimize
their workforce performance. The company's Impact 360(TM) solution
unifies quality monitoring, compliance and IP recording, workforce
management, performance management and e-learning. Primarily
deployed in contact centers - as well as the remote, branch and
back offices of global organizations - the workforce optimization
solution captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact
360, organizations can improve interactions and the underlying
back-office processes that enhance the customer experience and
build customer loyalty. For more information, visit us at
www.witness.com. Cautionary Note Regarding Forward-looking
Statements: Information in this release that involves Witness
Systems' expectations, plans, intentions or strategies regarding
the future are forward-looking statements that are not facts and
involve a number of risks and uncertainties. They are identified by
words such as "anticipates," "expects," "intends," "plans,"
"believes," "estimates," and similar expressions. These statements
are based upon information available to Witness Systems as of the
date of this release, and the company assumes no obligation to
update any such forward-looking statement. Forward-looking
statements believed true when made may ultimately prove to be
incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other
factors, some of which are beyond our control and may cause actual
results to differ materially from our current expectations. Some of
the factors that could cause actual future results to differ
materially from current expectations include fluctuations in
customer demand and the timing of orders; the company's ability to
manage its growth; the risk of new product introductions and
customer acceptance of new products; the rapid technological change
which characterizes the company's markets; the risks associated
with international sales as the company expands its markets,
including the risks associated with foreign currency fluctuations;
the ability of the company to complete and integrate successfully
any acquisitions or investments it may make; and the ability of the
company to compete successfully in the future, as well as other
risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the
company's Form 10-K for the year ended December 31, 2005 and its
Form 10-Q for the quarter ended March 31, 2006, as filed with the
Securities and Exchange Commission. Witness, Impact 360, Improve
Everything and the Witness logo are the trademarks (registered or
otherwise) of Witness Systems, Inc. protected by laws of the U.S.
and other countries. All other trademarks mentioned in this
document are the property of their respective owners.
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