U.S. health care organizations select SurveyMonkey Enterprise to improve the feedback experience for patients and staff
March 17 2021 - 9:00AM
SurveyMonkey (NASDAQ: SVMK), a leader in agile software solutions
for customer experience, market research, and survey feedback,
today announced that Constellation Behavioral Health, Garnet
Health, and other health care organizations deployed SurveyMonkey
Enterprise to capture critical experience and sentiment feedback
from patients and employees who are on the front lines of the
COVID-19 crisis. With the help of the solution, health care
organizations have been able to rapidly systematize and manage
post-vaccine health and wellness check-ins for staff and patients,
accelerating the loop between feedback and action.
Hundreds of organizations across health care, governments,
education, and IT deploy SurveyMonkey Enterprise to simplify and
streamline their COVID-19 response. Featuring expert-designed
templates, including CAHPS® and AHRQ® surveys, and easy
benchmarking, the intuitive health care solution within
SurveyMonkey Enterprise provides scalable, automated ways to gather
insights from staff and patients as organizations continue to fight
the pandemic. The solution’s ease of use, time to value, and
superior customer support make it an attractive alternative to
offerings that require heavy implementation or an army of
consultants.
Customer organizations with different needs are taking advantage
of the platform’s ability to quickly gather and utilize
feedback:
- Garnet Health: The New York state health care
provider uses SurveyMonkey Enterprise and its Microsoft Power BI
integration to capture feedback from its doctors around the
effectiveness of telemental health delivery in the emergency
department. Utilizing a 4-year federal grant funded by Health
Resources and Services Administration to undertake this initiative,
Garnet Health plans to use its partnership with SurveyMonkey as the
backbone of its feedback collection.
- Constellation Behavioral Health:
Constellation’s IT team consolidated multiple SurveyMonkey accounts
and other feedback tools to centrally manage enterprise feedback
data collection. With SurveyMonkey Enterprise, Constellation
benefits from enterprise-grade features like workgroups, smart
notifications, and a template library, and it has expanded its
program to include both employee and client feedback.
- William Osler Health System: The health care
provider sought to migrate its users to a more centralized
enterprise plan given the urgency of safely collecting customer
data throughout the vaccine distribution process.
SurveyMonkey’s Enterprise plan also offers optional
HIPAA-compliant features and integrates with leading systems of
record like Salesforce and ServiceNow, as well as tools for
productivity like Microsoft Teams, and tools for analyzing data in
aggregate such as Tableau and Power BI. The integration power has
helped organizations map out their COVID-19 response while staying
connected with staff, patients, and the public. Customers can
create custom apps using SurveyMonkey’s API to integrate patient
feedback with electronic health records systems. The integration
power with robust software platforms allows teams to easily
visualize trends in everything from patient safety to correlations
between training feedback and error rates, so they can follow up
with meaningful interventions, improve processes, or automate
survey workflows to make gathering feedback a part of
plan-do-check-act cycles.
Learn more about how SurveyMonkey Enterprise can improve the
patient and staff experience at
surveymonkey.com/mp/patient-experience. For more information on
SurveyMonkey’s efforts to help health care collect feedback at
scale, please visit
surveymonkey.com/mp/surveymonkey-healthcare-hub.
About SurveyMonkeySurveyMonkey is a leader in
agile software solutions for customer experience, market research,
and survey feedback. The company’s platform empowers more than 20
million active users to analyze and act on feedback from employees,
customers, website and app users, and market research respondents.
SurveyMonkey’s products, enterprise solutions, and integrations
enable more than 345,000 organizations to deliver better customer
experiences, increase employee retention, and unlock growth and
innovation. Ultimately, SurveyMonkey's vision is to raise the bar
for human experiences by amplifying individual voices.
Media Contact:pr@surveymonkey.com
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