THE REALREAL TEMPORARILY MAKES STORES AND LUXURY CONSIGNMENT OFFICES ACCESSIBLE BY APPOINTMENT ONLY
March 15 2020 - 8:00PM
idelines provided by the CDC, PHAC and WHO.
As I know you’re all seeing, these guidelines are evolving
frequently. We are committed to adapting our business to align with
the latest recommendations from public health agencies. In light of
current guidance on social distancing, we are temporarily shifting
all of our physical locations (stores and Luxury Consignment
Offices) to be by appointment only starting March 16. We plan to
return to our full services on March 27, but are closely monitoring
the situation and will keep our community informed if that timing
changes.
How exactly will that change your experience with The RealReal
right now?
- Drop-offs and valuation consultations at our Luxury Consignment
Offices (LCOs) are now available by appointment only. We are not
accepting any walk-ins at this time.
- If you’d prefer to discuss consignments virtually, we’re now
offering virtual appointments with complimentary curbside valet
pickup. To schedule a virtual appointment, please call our team at
1-888-351-2732.
- As always, you can consign by mailing in your items with our
free shipping labels or making an appointment for White Glove
in-home pickup or in-LCO consultation.
- In-person shopping in our four stores will only be available
for customers with personal shopping appointments.
- Of course, you can always shop all of our in-store inventory
24/7 through our website and mobile app.
We are so grateful for your continued support for our work to
make fashion more sustainable and drive the circular economy
forward. We will continue making shopping and consigning with The
RealReal safe and accessible for all. For the latest information
and updates, please visit our FAQs.
Julie WainwrightFounder and CEO, The RealReal
About The RealRealThe RealReal is the world’s
largest online marketplace for authenticated, consigned luxury
goods. With a rigorous authentication process overseen by experts,
The RealReal provides a safe and reliable platform for consumers to
buy and sell their luxury items. We have 150+ in-house gemologists,
horologists and brand authenticators who inspect thousands of items
each day. As a sustainable company, we give new life to pieces by
hundreds of brands, from Gucci to Cartier, supporting the circular
economy. We make consigning effortless with free in-home pickup,
drop-off service and direct shipping for individual consignors and
estates. At our stores in LA, NYC and San Francisco, customers can
shop, consign, and meet with our experts. At our 10 Luxury
Consignment Offices, four of which are in our retail stores, our
expert staff provides free valuations.
Press Contact:Erin SantyHead of
Communicationspr@therealreal.com
Investor Relations Contact:Paul BieberHead of
Investor Relationspaul.bieber@therealreal.com
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