PMA Companies Launches New Claims Technology Platform
April 26 2010 - 9:20AM
Business Wire
PMA Companies has launched PMA Claim Center as its new claims
technology platform. The platform fully integrates with all of
PMA’s services and is a major systems enhancement. The company is
committed to meeting and exceeding client expectations by
efficiently managing claims for better outcomes, providing superior
customer service, and supporting PMA’s ability to do business in
any state throughout the country. The announcement came at the RIMS
2010 Annual Conference & Exhibition in Boston.
PMA Claim Center’s roll out to PMA Offices began in the first
quarter of 2010, following a successful pilot and extensive testing
and solution customization of Guidewire ClaimCenter to ensure
alignment with PMA’s best practices for claims management. PMA
Claim Center utilizes advanced claims management technology for
end-to-end claims processing.
“While PMA’s focus on customer service permeates every level of
our organization, PMA’s investment and deployment of PMA Claim
Center supports superior responsiveness to customer needs through
time-saving automation,” says Jim PMA Senior Vice President and
Chief Information Officer, PMA Companies. “This advanced system
replaces existing platforms that were aging and supports future
growth by giving us the ability to serve a larger and more
geographically diverse client base.”
PMA Claim Center contains powerful, dynamic data fields which
capture and store claims information in consistent places. This
platform provides an important central point of control for all PMA
claims actions, assisting the claims professional in coordinating
activities and tracking and managing claims, and provides enhanced
claim information and visibility of that information to
clients.
“When claim information is more consistently captured and
presented in data fields, claims professionals have easier access
to critical information, allowing them to make more timely and
better informed decisions,” said Kurt Schuhl, Senior Vice President
& Chief Claims Officer, PMA Companies. “By automating routine
claims processing activities, our claim professionals can devote
more time to developing and executing strategies that drive better
outcomes – and allows our customers to obtain information faster
and easier than ever before.”
Schuhl noted that PMA is committed to continuing to achieve
outstanding client satisfaction ratings–96 percent of respondents
to PMA’s latest Client Satisfaction Survey reported that PMA meets
or exceeds their service expectations. “PMA Claim Center will help
us to continue to deliver service excellence and generate tangible
value to our clients,” said Schuhl.
With PMA Claim Center in place, users of PMA’s on-line Risk
Management Information System, PMA CINCH®, will benefit from
enhanced views of loss data and more powerful information searches,
as well as from additional screens, including Case Management,
Litigation and Reserve details.
ClaimCenter is a product of Guidewire Software®. ClaimCenter
received a rating of “Strong Positive,” the highest possible rating
in Gartner’s MarketScope for North American Property and Casualty
Insurance Claims Administration Systems1 in 2009.
PMA Companies is at Booth 1449 at the RIMS 2010 Conference in
Boston.
About the PMA Companies
The PMA Companies (www.pmacompanies.com) provides risk
management solutions and services, including workers’ compensation
and other property & casualty insurance throughout the United
States. Headquartered in Blue Bell, PA, the PMA Companies are the
operating companies of PMA Capital Corporation (NASDAQ: PMACA), a
holding company, that includes the PMA Insurance Group,
specializing in workers’ compensation and other commercial property
& casualty insurance products; PMA Management Corp. and PMA
Management Corp. of New England, providing results-driven risk
management services and Midlands Management Corporation, a managing
general agent with a specialty in excess workers’ compensation,
program administration and fee-based TPA services.
NOTE: Guidewire Software, Guidewire ClaimCenter are registered
trademarks of Guidewire Software, Inc.
1 Gartner Research “MarketScope: North American Property and
Casualty Insurance Claims Administration Systems”, June 9,
2009.
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