NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
May 18 2020 - 7:30AM
Business Wire
Complimentary NEVA licenses and predefined use
cases packaged with professional services help organizations
rapidly create automations to support employees and realize value
in days
NICE (Nasdaq: NICE) today announced the
launch of NEVA@home, helping organizations make it easy for their
employees to provide continued service excellence even when working
remotely. Additionally, NICE has made available the NEVA Starter
Kit, to help organizations get up and running with NEVA on every
employee desktop and realize value within days. The starter kit
includes complimentary NEVA licenses and preconfigured use cases
for three months, upon purchase of professional services, so
organizations can quickly experience the benefits of automation
during this time of dynamic change. As organizations adapt their
plans to effectively address the challenges posed by the current
situation, quickly deploying robotic automation via NEVA@home
boosts employee engagement, driving exceptional, consistent service
delivery from home.
The current pandemic has triggered multiple challenges and
operational complexities for organizations, impacting business
continuity, productivity, and serviceability. They need to ensure
employees rapidly adjust to working remotely and adapt to new
obstacles these dynamic times bring. In addition, they must also
enable employees to deliver efficient, consistent service
experiences while handling a wider range and higher volume of
customer requests. Although there is an immediate need to address
this new reality, there is also a universal realization that the
workplace will be forever changed. As such, organizations
acknowledge that they need to embrace a new work model for the
foreseeable future and adapt it to longer-term plans.
NEVA@home addresses current operational challenges while helping
ease the path to increasing the automation footprint as needed in
the future. NEVA@home is designed to support remote operational
complexities from both the enterprise and employee perspectives in
the following ways:
- Real-time, contextual guidance for each employee on their
desktop: Employees are empowered to handle customer requests
consistently, stay in compliance, provide offers at relevant times
and keep service levels up.
- Rapid adaptation to new guidelines and policies: New automation
and guidance flows can be quickly and intuitively created using
NICE's Automation Design tool. These can also be pushed directly
onto employees' desktops for fast communication of changing scripts
and guidelines.
- On-screen training: In this time when classroom training
sessions are not a possibility, NEVA enables training on the areas
employees need to improve upon via step-by-step guidance callouts
directly on their screens.
- Information compilation: Quickly gathering vital information
and presenting on the screen for each call, NEVA saves employees a
considerable amount of time otherwise wasted on navigating multiple
applications.
- Quick call wrap up activities: NEVA also automates call notes
and after-call tasks, preventing back-office backlogs.
Barry Cooper, NICE Enterprise Group President, said,
"While organizations are adapting to functioning in these dynamic
times, they continue to be faced with deeper operational
complexities. These include ensuring service consistency, helping
provide relevant and timely answers to customers and engaging
employees so they continue performing at their best from home.
NEVA@home and the starter kit provide an effective way for
organizations to gain rapid, immediate value from automation and to
more broadly benefit their organization over the long term."
For more information about NEVA@home, please click here.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by XXX, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the Company). In some cases, such forward-looking
statements can be identified by terms such as believe, expect, may,
will, intend, project, plan, estimate or similar words.
Forward-looking statements are subject to a number of risks and
uncertainties that could cause the actual results or performance of
the Company to differ materially from those described herein,
including but not limited to the impact of the global economic
environment on the Company’s customer base (particularly financial
services firms) potentially impacting our business and financial
condition; competition; changes in technology and market
requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; and the effect of newly
enacted or modified laws, regulation or standards on the Company
and our products. For a more detailed description of the risk
factors and uncertainties affecting the company, refer to the
Company's reports filed from time to time with the Securities and
Exchange Commission, including the Company’s Annual Report on Form
20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200518005366/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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