Companies want both a future vision and
short-term results, with goals for visibility, data analytics and
security, ISG Provider Lens™ report says
U.S. enterprises investing in the Internet of Things (IoT)
increasingly are starting out with long-term strategies instead of
just discrete proofs of concept, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Internet of Things — Services and
Solutions report for the U.S. finds a growing number of U.S.
organizations want to develop a high-level view of their IoT future
while achieving immediate, measurable benefits from the
technology.
“Enterprise IoT plans are growing more ambitious,” said John
Lytle, industrial manufacturing client lead for ISG in the
Americas. “Companies are looking to optimize their operations,
address security threats and extract insights from IoT data.”
Advances in AI and machine learning have expanded the
possibilities of IoT analytics, ISG says. In its most basic form,
IoT gives enterprises visibility into their operations by
collecting data from sensors in machine tools, vehicles and other
assets. That data can be used in real time to track objects,
generate alerts or predict failures. Using analytics tools, managed
services providers are now using the same data sources to derive
higher-level business insights.
As in most IT fields today, both enterprises and service
providers face a tight market for qualified professionals who can
design, integrate and operate complex IoT systems, the report says.
Providers and clients are opening delivery centers in Eastern
Europe, Latin America and Asia Pacific to spread out the risk of
attrition beyond established centers in India.
“Managed IoT services are most affected by the skills shortage,”
said Jan Erik Aase, partner and global leader, ISG Provider Lens
Research. “Providers are responding with recruitment, training and
intelligent automation.”
Enterprises are seeking plug-and-play interoperability among
devices, software and networks so they can respond to future
requirements and avoid vendor lock-in, but this remains a
challenge, ISG says. To deliver maximum value, an enterprise’s IoT
infrastructure often needs to be customized to work with specific
telecom networks and hyperscale cloud platforms. Yet a lengthy
integration process can cut into a project’s return on investment.
Providers are continuing efforts to offer open platforms and smooth
integration services.
The 2022 ISG Provider Lens™ Internet of Things — Services and
Solutions report for the U.S. evaluates the capabilities of 33
providers across five quadrants: Strategy Consulting,
Implementation and Integration, Managed Services, Mobile Asset
Tracking and Management, and Data Management and AI on the
Edge.
The report names Atos, Capgemini, Cognizant and HCL as Leaders
in all five quadrants. It names HARMAN DTS and IBM as Leaders in
four quadrants each and Accenture and Siemens as Leaders in three
quadrants each. Verizon is named as a Leader in two quadrants, and
Bosch, Infosys, LTTS, PwC, TCS and Wipro are named as Leaders in
one quadrant each.
In addition, Hitachi Vantara is named as a Rising Star — a
company with a “promising portfolio” and “high future potential” by
ISG’s definition — in two quadrants. Cyient, eInfochips, HARMAN
DTS, HPE, NTT and TCS are named as Rising Stars in one quadrant
each.
Customized versions of the report are available from Cyient and
PwC.
The 2022 ISG Provider Lens™ Internet of Things — Services and
Solutions report for the U.S. is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 800 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20220721005578/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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