ISG Provider Lens™ report sees positive
outlook for SAP as companies emerge from survival mode and address
remote work, new customer channels and changing regulations
Enterprises in the U.K. have been restarting SAP projects slowed
or suspended during the pandemic and modifying their SAP platforms
to adapt to Brexit-related changes, according to a new report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services report
for the U.K. finds companies in the country had temporarily halted
or slowed SAP implementations as they focused on maintaining
operations and controlling costs early in the pandemic. But since
the second half of 2020, many stalled projects have gained momentum
and the outlook for SAP in the region is positive, ISG says.
“Both SAP S/4HANA transformations and cloud implementations are
now gaining speed in the U.K.,” said Jan Erik Aase, partner and
global leader, ISG Provider Lens Research. “Digital transformations
are helping enterprises meet new challenges from the pandemic, and
service providers are also adjusting to new realities.”
The sea change in regulations brought on by Brexit has forced
many U.K. enterprises to realign their business processes, which in
turn requires changes to their SAP systems, the report says.
Companies are doing this in conjunction with S/4HANA
implementations as they approach SAP’s deadline for the end of
support for SAP ERP Central Component (ECC).
U.K. enterprises also are pursuing cloud-based implementations
to enable new channels of business and better customer experiences,
ISG says. Service providers are helping companies roll out
cloud-based SAP projects so they can quickly pivot to deploying
appropriate solutions.
As pandemic restrictions led U.K. companies to shift to remote
work and reduce in-person meetings to nearly zero, service
providers also have adjusted their work processes, the report says.
Providers are rethinking their onshore-offshore talent strategies
to focus on both cost optimization and employee safety, and for SAP
services, most of the work is being delivered remotely.
The report finds adoption of SAP Business Technology Platform
(BTP) has been slow in the U.K., despite many proofs of concept,
partly due to the complexity of robust integration with other
applications. For BTP to gain traction, interoperability with other
applications needs to be made easier, ISG says.
SAP managed services providers are embracing automation to
better serve their clients, the report says. By increasing their
use of artificial intelligence and machine learning, providers aim
to help companies optimize costs and address the shortage of
resources for specific skills.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services report
for the U.K. evaluates the capabilities of 30 providers across five
quadrants: SAP S/4HANA System Transformation – Large Accounts, SAP
S/4HANA System Transformation – Midmarket, Managed Application
Services for SAP ERP, SAP Business Technology Platform (BTP) and
Intelligent Technologies, and Managed Cloud Services for SAP
HANA.
The report names Accenture, Capgemini, HCL, IBM, TCS and Wipro
as Leaders in four quadrants each. It names Atos as a Leader in
three quadrants and Infosys and Tech Mahindra as Leaders in two
quadrants each. Hexaware, LTI, Mindtree, NTT DATA and T-Systems are
named as Leaders in one quadrant each.
In addition, Cognizant is named as a Rising Star—a company with
a “promising portfolio” and “high future potential” by ISG’s
definition—in two quadrants. Deloitte and NTT DATA are named as
Rising Stars in one quadrant each.
Customized versions of the report are available from Hexaware
and Wipro.
The 2021 ISG Provider Lens™ SAP HANA Ecosystem Services report
for the U.K. is available to subscribers or for one-time purchase
on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210728005084/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Kate Hartley, Carrot Communications for ISG +44 (0)20 3457 6403
kate.hartley@carrotcomms.co.uk
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