ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
announced today that TMC, a global, integrated media company,
has named ibex’s AI-powered Wave iX solution suite a winner of the
2024 CUSTOMER Product of the Year Award.
The 2024 CUSTOMER Product of the Year Award recognizes vendors
that are advancing the call center, CRM and teleservices industries
one solution at a time. The award highlights products which enable
their clients to meet and exceed the expectations of their
customers.
“We’re proud to receive the CUSTOMER Product of the Year Award
for a third consecutive year and more specifically for our latest
customer experience (CX) innovation, Wave iX, to receive this
honor,” said Jim Ferrato, Chief Information Officer at ibex.
“Generative AI is changing the CX landscape. ibex is at the
forefront of this transformation and leading the way with
innovative AI-powered solutions that optimize the end-to-end CX
value chain, enhance profitability, and reduce the overall cost to
serve.”
Wave iX is an AI-driven digital-first CX and Employee Experience
(EX) suite that seamlessly integrates with ibex’s cutting-edge CX
platform. It facilitates advanced, hyper-personalized, and
intelligent customer and brand interactions, cultivating stronger,
more profitable customer relationships. Wave iX spans design,
execution, and business insights to provide authentic digital
transformation and advanced customer-facing self-service options to
businesses of all sizes at every stage of their digital journey.
Explore ibex’s revolutionary AI-powered Wave iX suite of solutions
here.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor ibex with a 2024 Product of the Year Award,”
said Rich Tehrani, CEO, TMC. “Its Wave iX solution has proven
deserving of this elite status and I look forward to continued
innovation from ibex in 2024 and beyond.”
TMC’s CUSTOMER MagazineTMC’s CUSTOMER magazine
premiered in September 2012 and is the industry’s new, definitive
source for news, product information, and strategies for
communications that engage customers and potential customers. Each
issue of CUSTOMER includes news and insights on the latest
developments in agent training, analytics, ERP, IVR, social CRM
solutions, mobile apps, workforce management and more. Please
visit http://customer.tmcnet.com for more information.
About TMCThrough our news and solutions-focused
editorial platforms, live events, webinars, and online advertising,
TMC provides global buyers with valuable insights for making
informed technology purchase decisions and successfully navigating
markets.
In turn, leading technology vendors rely on TMC, TMCnet and our
family of sites and events for exceptional branding, thought
leadership, and lead generation opportunities.Our live events,
including the ITEXPO #TECHSUPERSHOW, offer unparalleled
visibility and sales prospects for all participants. With our
customized lead generation programs, including a turnkey webinar
program, we consistently deliver a steady stream of leads that
translate into sales opportunities and database growth.
In addition, display advertising on respected news sites and
newsletters generates millions of impressions, bolstering brand
reputations.
TMC offers a comprehensive 360-degree marketing solution, with
services such as event and road show management, as well as
expertly crafted content creation including blogs, press releases,
articles, and marketing collateral. These efforts contribute to
SEO, branding, and overall marketing success.
To discover more about how TMC can assist you in achieving your
marketing goals through our events and online advertising, please
visit www.tmcnet.com. Stay connected with us
on Facebook, LinkedIn, and X by following
@tmcnet.
About ibex ibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
ibex Media Contact:Dan BurrisVP, Marketing and
CommunicationsDaniel.Burris@ibex.co
TMC Media Contact:Michelle ConnollySenior
Marketing Manager203-852-6800, ext. 170mconnolly@tmcnet.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/10130479-9f53-4644-8df4-49e4b89c04ac
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