Huize Releases 2021 “Xiao Ma Claim” Service Annual Review
January 14 2022 - 4:00AM
Huize Holding Limited, (“Huize”, the “Company” or “we”) (NASDAQ:
HUIZ), a leading digital insurance product and service platform for
new generation consumers in China, released the 2021 “Xiao Ma
Claim” Service Annual Review, a multi-dimensional report that
summarizes the overall performance of Huize’s claims assistance
service and provides insights into insurance client profiles and
the latest trends in China’s insurance industry.
According to the report, the total number of
insurance claim cases assisted by Huize reached 43,000 in 2021, and
the total claim settlement amount increased by 135% year over year
to RMB570 million. The highest claim settlement amount in a single
case reached RMB2 million. During the year, approximately 14,000
cases submitted under the “Flash Claim” program were settled within
1 working day, with the shortest settlement time being only 2
minutes.
The key trends highlighted in the report are as
follows: (i) critical illness insurance claims were concentrated in
the group aged 31-40, and 58.92% of critical illness claims were
made by females; (ii) medical insurance claims represented the
largest proportion of all submitted cases, with over 85% of medical
treatment claims for children aged 0-6; (iii) among life insurance
claims, the leading cause of death was malignant tumors, accounting
for 24.4% of disease-related deaths, while 16.67% of accidental
deaths were caused by traffic accidents; and (iv) the upgraded
online claim system improved overall efficiency, enabling 70% of
users to submit their insurance claims using photocopies.
Mr. Cunjun Ma, Chairman and Chief Executive
Officer of Huize, commented, “Adhering to our customer-first
strategy, top-notch customer service has always been an integral
part of our insurance solutions. Our ‘Xiao Ma Claim’ service has
cumulatively assisted users in settling over 340,000 claim cases,
with a total claim settlement amount exceeding RMB1.3 billion. In
the future, we strive to maintain an ongoing improvement in
technological capabilities, professionalism, and customer service
awareness, to provide our users with a fully streamlined service
experience from online consultations to claim assistance
services.”
About Huize Holding Limited
Huize Holding Limited is a leading digital
insurance product and service platform for new generation consumers
in China. Targeting the younger generation, Huize is dedicated to
serving its insurance clients for their life-long insurance needs.
Leveraging its online platform, Huize offers a wide variety of
insurance products with a focus on long-term life and health
insurance products, and empowers its insurer partners to reach a
large fragmented client base in the insurance retail market
efficiently and enhance their insurance sales. Huize provides
insurance clients with digitalized insurance experience and
services, including suitable product recommendations, consulting
service, intelligent underwriting, and assistance in claim
application and settlement, which significantly improve transaction
experience.
For more information, please visit http://ir.huize.com.
For investor and media inquiries, please
contact:
Investor Relations
Harriet HuInvestor Relations Director+852 3180
9207investor@huize.com
Media Relations
mediacenter@huize.com
Christensen
In China
Ms. Jasmine ZhuPhone: +852 2117 0861Email:
jasminezhu@christensenir.com
In U.S.
Ms. Linda BergkampPhone: +1-480-614-3004Email:
lbergkamp@christensenir.com
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