NASHVILLE, Tenn., June 28, 2016 /PRNewswire/ -- CipherHealth
announced today a partnership with HealthStream (NASDAQ: HSTM) to
offer Orchid, a leading digital rounding solution. The addition of
Orchid expands HealthStream's offering of patient experience
solutions to include proven rounding technology that has helped
hospitals nationwide to streamline their workflows and drive
continuous patient satisfaction improvements.
The rounding process is a critical component of the inpatient
hospital stay. It provides an opportunity for clinicians to check
in with patients to monitor recovery and resolve any issues or
questions. While rounding with pen and paper can lead to misplaced
or inconsistent patient information, many hospitals struggle to
implement an effective rounding process without a digital solution.
Orchid addresses this challenge by standardizing rounds and
increasing efficiency for nurses, while collecting valuable and
actionable patient information at the point-of-care.
"Orchid is an ideal complement to our portfolio of workforce
solutions designed to enhance the quality of healthcare and make
life easier for clinicians. We are excited to offer this
application to hospitals across the nation, as we feel it will help
optimize the patient experience," stated Gregg Loughman, General Manager & Vice
President of Patient Experience Solutions at HealthStream.
Current customers are already seeing the value of this
partnership. Steve Meth, Chief
Patient Experience Officer at Prime Healthcare, said of the
partnership, "Having worked with another industry leading rounding
platform and feeling let down, I am impressed weekly by the
innovation, customer service and continual learning demonstrated by
CipherHealth. Their partnership with HealthStream is extremely
advantageous in order to allow seamless integration of and access
to all Patient Experience data. Having HealthStream and
CipherHealth work together on my behalf to enhance and compliment
our nationwide patient experience execution frees me to focus on
strategy and our next steps to provide even better care."
The goal of the partnership is to help providers improve the way
they obtain and act upon patient feedback. By leveraging the
technology provided by Orchid and the resources offered by
HealthStream, there is immense opportunity for improved processes
and better experiences throughout the healthcare continuum.
"We are very excited to team up with HealthStream in expanding
innovation around the patient experience. We've already seen the
great success that hospitals using Orchid have achieved in terms of
improved patient satisfaction and shortened issue resolution times,
and we look forward to what we can accomplish moving forward." said
Alex Hejnosz, co-founder of
CipherHealth.
About CipherHealth
Since 2009, CipherHealth has been innovating and delivering
products to help care providers effectively and efficiently provide
quality of care for their patients. By harnessing technology
to improve patient outcomes and experiences, CipherHealth and its
suite of products focus on the evolution of patient care.
CipherHealth is based in New York
City and was named "Best Place to Work in Healthcare" by
Modern Healthcare (2014). For more information, visit
www.cipherhealth.com or call 888-917-9996.
About HealthStream
HealthStream (NASDAQ: HSTM) is dedicated to improving patient
outcomes through the development of healthcare organizations'
greatest asset: their people. Our unified suite of solutions is
contracted by healthcare organizations in the U.S. for workforce
development, training & learning management, talent management,
credentialing, provider enrollment, performance assessment, and
managing simulation-based education programs. Our patient
experience/research solutions provide valuable insight to
healthcare providers to meet CAHPS requirements, improve the
patient experience, engage their workforce, and enhance physician
alignment. Based in Nashville, Tennessee, HealthStream has additional offices
in Laurel, Maryland; Brentwood, Tennessee; Pensacola, Florida; Jericho, New York; San Diego, California; and Boulder, Colorado. For more information, visit
http://www.healthstream.com or call 800-933-9293.
About Orchid
Accessible on any web-enabled device, CipherHealth's solution
features rounding scripts and checklists that can be customized by
department or patient population. Nurses utilize Orchid while
rounding on patients to aggregate patient health information,
gather feedback on their care experiences, and identify any
issues.
If a patient reports an issue during a round, alerts are
automatically triggered to the appropriate department. For example,
if a patient reports a spill in the room, an alert will be sent to
the housekeeping department for quick resolution. The collected
data is analyzed and delivered through in-depth, tailored reports
to organization executives, increasing their insight into patient
perspectives, rounding activity data, and issue resolution.
Bringing this type of innovation to what is typically a pen and
paper process is an asset to hospitals looking to drive positive
change.
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SOURCE CipherHealth