LOD, Israel, March 30, 2020 /PRNewswire/ --
Highlights
- Recent Covid-19 outbreak imposes business lockdowns and social
distancing regulations that challenge traditional working
routines
- Enterprises and contact centers are embracing and accelerating
the trend for enabling employees and agents to work from home to
sustain business operations
- While it offers benefits for companies and employees alike,
working from home requires advanced technology solutions to ensure
continued communication and productivity
- Among the solutions promoted by AudioCodes are:
- Quick staging, onboarding and seamless connectivity for Microsoft
Teams which has recently reported over 44 million daily active
users, up from 20 million in November
2019
- Highly efficient WebRTC-based softphone solution for work-at-home
contact center agents
- VPN-less work-at-home connectivity solution for any
premise-based IP-PBX or UC platform
- AudioCodes is lately observing rapid growth in demand for
work-at-home solutions and is now offering free SBC and OVOC
licenses for 90 days
Details
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice
networking and media processing solutions for the digital
workplace, today announced a range of solutions to support the
growing trend for work-at-home employees and contact center agents
and ensure business continuity in times of pandemic and other
health issues requiring social distancing or office shutdown. Based
on AudioCodes field-proven, high quality software and hardware
voice products, these solutions deliver reliable and secure voice
communications for work-at-home employees using a variety of
unified communications and contact center platforms. The
work-at-home solutions provided by AudioCodes focus on Microsoft
Teams users, remote contact center agents and secure, VPN-less
voice connectivity.
Microsoft Teams is the ultimate tool for enterprise
collaboration and productivity and is ideally suited to effective
home-working when combined with enterprise quality voice from
AudioCodes, the experts in voice-enabling Microsoft Teams.
AudioCodes Mediant SBCs are certified for Direct Routing to ensure
seamless inbound and outbound calling for Teams users. In addition,
with AudioCodes IP phones remote workers can enjoy the full Teams
experience including high quality voice calls, Active Directory
integration and presence monitoring. In a recent corporate blog,
Microsoft is indicating they are seeing 775 percent increase of
cloud services in regions that have enforced social distancing or
shelter in place orders. In addition, Microsoft recently reported
over 44 million daily active users, up from 20 million in
November 2019
For work-at-home contact center agents AudioCodes has an easy to
deploy and operate solution that leverages WebRTC and the Opus
codec for native browser-based toll quality audio over the
unmanaged internet, even at peak load times. The solution
integrates with existing contact center solutions and includes an
SBC with integrated WebRTC gateway for remote worker connectivity.
Opus transcoding combined with end-to-end security and voice
quality monitoring are used to ensure quality and performance goals
are met. Agents can take advantage of AudioCodes' WebRTC based
softphone or SIP IP phones for clear and reliable voice calls.
For businesses with on-premises IP PBXs or UC systems,
AudioCodes SBCs offer highly secure, VPN-less connectivity for
remote workers with advanced media processing and voice coder
capabilities that deliver excellent quality. Furthermore,
AudioCodes SBCs support browser-based communications (WebRTC)
reducing the complexity and cost involved with downloadable
communication clients.
A vital element of all the above-mentioned work-at-home
solutions is the AudioCodes One Voice Operations Center (OVOC)
voice network management system. OVOC delivers centralized
management of voice network devices and end-to-end quality of
experience monitoring in a single, intuitive web-based application.
By offering comprehensive troubleshooting and root cause analysis
capabilities, OVOC assists IT staff in ensuring a smooth
communications experience for both on-premises and work-at-home
employees.
"With the recent Covid-19 outbreak imposing business lockdowns
and social distancing regulations that challenge traditional
working routines, businesses of all sizes are seeking ways to
sustain business operations," said Nimrode Borovsky, VP and General
Manager, Enterprise, at AudioCodes. "With our range of high
quality, versatile voice-enabling products and solutions,
AudioCodes is well positioned to deliver reliable, cost-effective
solutions that ensure work-at-home employees and agents remain
connected and productive."
To learn more about AudioCodes work-at-home solutions, please
visit www.audiocodes.com
Follow AudioCodes' social media channels:
AudioCodes invites you to join our online community and follow
us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook,
and YouTube.
About AudioCodes
AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a leading vendor
of advanced voice networking and media processing solutions for the
digital workplace. AudioCodes enables enterprises and service
providers to build and operate all-IP voice networks for unified
communications, contact centers, and hosted business
services. AudioCodes offers a broad range of innovative
products, solutions and services that are used by large
multi-national enterprises and leading tier-1 operators around the
world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business; and
other factors detailed in AudioCodes' filings with the U.S.
Securities and Exchange Commission. AudioCodes assumes no
obligation to update the information in this release.
©2020 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom,
AudioCodes One Voice, AudioCodes Meeting Insights, AudioCodes Room
Experience and CloudBond are trademarks or registered trademarks of
AudioCodes Limited. All other products or trademarks are property
of their respective owners. Product specifications are subject to
change without notice.
Company Contact
Shirley Nakar - Orgad
Director, Investor Relations
AudioCodes
Tel: +972-3-976-4000
shirley@audiocodes.com
IR Agency Contact
Brett
Maas, Managing Partner Hayden IR
Tel: +1-646-536-7331
Brett@haydenir.com
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SOURCE AudioCodes