Amplitude Welcomes Lambert Walsh as Company’s First Chief Customer Officer
April 14 2022 - 9:00AM
Business Wire
Adobe and DocuSign alum to deepen and scale
Amplitude’s customer-centric approach
Amplitude, Inc. (Nasdaq: AMPL), the pioneer in digital
optimization, today announced the appointment of Lambert Walsh as
its first Chief Customer Officer (CCO). With more than 25 years of
experience, Walsh will lead Amplitude’s customer success
organization and partner with its customers to unlock insights,
build winning products, and drive business growth. Walsh will join
Amplitude’s executive leadership team and report to Matt Heinz,
Amplitude’s Chief Revenue Officer.
“As organizations look beyond digital transformation and adopt a
product-led approach, they need a partner to help them get the most
out of the investments they are making in digital analytics and
customer experiences,” said Heinz. “Lambert has the perfect mix of
high-growth expertise to scale Amplitude’s customer-first culture,
raise our bar for excellence, and empower our customers to build
better products through data. He has a proven track record for
leading companies through this phase of growth we’re in at
Amplitude.”
Walsh will lead Amplitude’s customer engagement and retention
strategy and will head up the global customer success team. He will
be responsible for finding ways to better serve customers, while
increasing quality, customer experience professional services
capabilities. Amplitude has prioritized customer success since day
one, giving Walsh a strong foundation to build upon. Amplitude
earned a 92% customer renewal rate in 2021, and the G2 Spring 2022
Report, which is based on customer reviews, ranked Amplitude as the
#1 Product Analytics solution for the seventh quarter in a row.
“Customer teams are under immense pressure to drive growth
within their organization, and that cannot be done without a deep
understanding of customer behavior,” said Walsh. “I’m bullish about
Amplitude because I’ve seen firsthand how valuable product data can
be for teams tasked with improving adoption, expansion, and
retention. I believe in Amplitude’s product, vision, and leadership
team, and I can’t wait to work with its world-class customer
community.”
Walsh spent the last six years at DocuSign, where he led
customer success, professional services, solution consulting, and
customer support as the Senior Vice President of Customer Success,
more than doubling the company’s customer base since 2019. Prior to
that he was the Vice President and General Manager at Adobe Global
Services. He spearheaded its innovative advocacy strategies, which
led to Adobe being recognized as a winner of the prestigious
Forrester Voice of the Customer Award. Walsh's experiential
strategies have been profiled in the books “Outside In: The Power
of Putting Customers at the Center of Your Business” (Forrester,
2012) and “Chief Customer Officer 2.0” (Wiley, 2015).
Walsh will be meeting with customers at Amplify 2022, the #1
product and growth conference, taking place May 24-26, 2022 at the
ARIA in Las Vegas and broadcast live. Attendees will learn from top
product and growth leaders, analytics experts, and digital
executives from Under Armour, Sequoia Capital, WeWork, Crowdstrike,
SoFi, Amplitude, and more. Register today!
About Amplitude
Amplitude is the pioneer in digital optimization software.
Nearly 1,600 customers, including Atlassian, Instacart,
NBCUniversal, Shopify, and Under Armour rely on Amplitude to help
them innovate faster and smarter by answering the strategic
question: "How do our digital products drive our business?" The
Amplitude Digital Optimization System makes critical data
accessible and actionable to every team — unifying product,
marketing, developers, and executive teams around a new depth of
customer understanding and common visibility into what drives
business outcomes. Amplitude is the best-in-class product analytics
solution, ranked #1 in G2’s 2022 Spring Report. Learn how to
optimize your digital products and business at amplitude.com.
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Communications Darah Easton press@amplitude.com
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