Logility Wins IDC’s SaaS CSAT Award for Supply Chain Management Customer Satisfaction
January 14 2021 - 8:30AM
Business Wire
Benchmark Based on Global Survey Highlights
Logility’s Leadership in Ease of Use and Driving Rapid Benefits
Logility, Inc., automating the digital transformation of supply
chain optimization and advanced retail planning, is honored to be a
winner of IDC’s 2020 SaaS CSAT Award for Supply Chain Management
for Customer Satisfaction.
Logility scored significantly higher than its peers’ average in
areas such as low total cost of ownership (TCO), user experience,
high availability, industry specialization, out-of-the-box
availability, and availability of training.
IDC’s customer satisfaction award program, the CSAT Awards,
recognizes leading software-as-a-service (SaaS) vendors in each
application market who receive the highest customer satisfaction
scores based on IDC’s SaaSPath survey. SaaSPath is a global survey
of approximately 2,000 organizations across all geographic regions
and company sizes, where customers are asked to rate their vendor
on more than 30 different customer satisfaction metrics.
“Today’s supply chains are critical to a company’s success, its
ability to profitably serve customers and meet the challenges of
unexpected events such as the global pandemic that has shaken every
business throughout the last year,” said Fred Isenberg, EVP
Customer Success, Logility. “Our relentless passion to deliver the
highest level of customer service and to ensure our customers
around the world can rely on the supply chain innovations we bring
to the market is paramount. It is truly an honor to be named by IDC
as a leader in supply chain customer satisfaction. We owe this
recognition to our world-class clients, and our dedicated employees
who are focused on delivering excellent customer experiences across
every interaction.”
About Logility
Accelerating the digital supply chain from product concept to
customer availability, Logility helps companies seize new
opportunities, sense and respond to changing market dynamics and
more profitably manage their complex global businesses. The
Logility® Digital Supply Chain Platform leverages an innovative
blend of artificial intelligence (AI) and advanced analytics to
automate planning, accelerate cycle times, increase precision,
improve operating performance, break down business silos and
deliver greater visibility. Logility’s SaaS-based platform
transforms sales and operations planning (S&OP) and integrated
business planning (IBP) processes; demand, inventory and
replenishment planning; global sourcing; quality and compliance
management; product life cycle management; supply and inventory
optimization; manufacturing planning and scheduling; retail
merchandise planning, assortment and allocation. Logility customers
include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products
and Red Wing Shoe Company. Logility is a wholly owned subsidiary of
American Software, Inc. (NASDAQ: AMSWA). To learn how Logility can
help you make smarter decisions faster, visit www.logility.com.
Forward-Looking Statements
This press release contains forward-looking statements that are
subject to substantial risks and uncertainties. There are a number
of factors that could cause actual results or performance to differ
materially from what is anticipated by statements made herein.
These factors include, but are not limited to, continuing U.S. and
global economic uncertainty and the timing and degree of business
recovery; the irregular pattern of the Company’s revenues;
dependence on particular market segments or customers; competitive
pressures; market acceptance of the Company’s products and
services; technological complexity; undetected software errors;
potential product liability or warranty claims; risks associated
with new product development; the challenges and risks associated
with integration of acquired product lines, companies and services;
uncertainty about the viability and effectiveness of strategic
alliances; American Software, Inc.’s ability to satisfy in a timely
manner all Securities and Exchange Commission (SEC) required
filings and the requirements of Section 404 of the Sarbanes-Oxley
Act of 2002 and the rules and regulations adopted under that
Section; as well as a number of other risk factors that could
affect the Company’s future performance. For further information
about risks the Company and American Software could experience as
well as other information, please refer to American Software,
Inc.’s current Form 10-K and other reports and documents
subsequently filed with the SEC. For more information, contact:
Kevin Liu, American Software, Inc., (626) 657-0013 or email
kliu@amsoftware.com.
Logility® is a registered trademark of Logility, Inc. Other
products mentioned in this document are registered, trademarked or
service marked by their respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20210114005120/en/
Justin Siefert Logility jsiefert@logility.com 404.264.5485
www.logility.com/blog
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