AWS continues to be Zoom’s preferred cloud
provider to seamlessly grow its core video meeting platform and
innovate new customer experiences using AWS’s unmatched portfolio
of services
Today, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc.
company (NASDAQ: AMZN), announced that Zoom Video Communications,
Inc. (NASDAQ: ZM) has selected AWS as its preferred cloud provider.
The multi-year agreement extends the longstanding relationship
between the two companies, enabling Zoom to rapidly scale its
service on the world’s leading cloud, rise to the challenges
brought by the COVID-19 pandemic, and deliver reliable services and
continuous innovation for its expanding base of corporate and
individual customers. Zoom will continue to leverage AWS’s global
infrastructure and unmatched portfolio of services – including
capabilities in compute, storage, content distribution, and
security – to create a seamless, secure extension of its data
centers. In addition, AWS and Zoom are collaborating to develop new
solutions for Zoom’s enterprise users, leveraging the breadth and
depth of AWS to integrate Zoom services with Amazon devices and
capabilities to make it easier for organizations to run hybrid
office and remote work models.
AWS has supported Zoom since 2011, and earlier this year when
the COVID-19 pandemic began impacting businesses, schools, and
governments around the world, Zoom expanded its relationship with
AWS to keep up with surging demand as hundreds of millions of new
Zoom participants began to use the platform for everything from
online education to business meetings to social gatherings to
exercise classes. Over the past year, Zoom has grown on AWS to
accommodate an increase from 10 million daily meeting participants
in December 2019 to more than 300 million a day regularly since
April 2020. Beginning in February 2020, engineering teams from AWS
and Zoom worked around the clock and across remote locations to
securely and reliably meet the needs of this vast, globally
dispersed user community, adding tens of thousands of Amazon
Elastic Cloud Compute (EC2) instances (virtual servers) to Zoom’s
overall capacity, even adding thousands of instances in a day as
usage demanded.
With AWS, Zoom is ready to meet customer demand with low latency
anywhere in the world, while continuously delivering new features
that improve the Zoom user experience. Today, leveraging AWS, Zoom
is able to seamlessly scale with global demand for its services.
Zoom now provides video conferencing technology to more than
130,000 schools globally at no charge, as well as millions of
families and individuals, in addition to the company’s traditional
enterprise-scale users – businesses, governments, healthcare and
educational institutions, and other large organizations.
Tied to its sudden growth, Zoom also faced sharply increased
demand for customer service over the past nine months as new users
adopted its platform. AWS provided Zoom with over 1,000 Amazon
WorkSpaces virtual desktops to help the company manage an
unprecedented increase in demand for help desk support while its
employees work remotely during the pandemic. AWS also provided
additional cloud infrastructure and security monitoring support to
help Zoom successfully stream major events more securely, including
nationally-televised sporting and entertainment events, standing up
a dedicated threat intelligence team to monitor Zoom’s AWS
environments during the events.
Zoom and AWS are also making it increasingly easy and secure for
businesses to employ hybrid workplace models where employees move
seamlessly between home and the office. For instance, Zoom will be
integrating its video meeting service into select Amazon Echo Show
devices (Amazon’s Alexa-enabled smart display), as well as
incorporating Alexa for Business features, including voice control,
into its Zoom Rooms service. In addition, Zoom and AWS are
deepening their collaboration to reimagine the future of online
communication, leveraging AWS’s unmatched portfolio of services,
with capabilities in machine learning, threat monitoring and
response, encryption, and data visualization, to innovate new
features, products, and services for Zoom users.
“Faced with unprecedented global demand this past year, we’ve
been able to handle it in significant part by running the
substantial majority of our cloud-based workloads on our preferred
cloud provider, AWS, and relying on AWS’s performance and
scalability,” said Eric S. Yuan, CEO of Zoom. “Looking forward, we
will continue to innovate alongside AWS to reinvent virtual
collaboration and deliver secure and exciting experiences for our
customers.”
“COVID-19 changed everything for Zoom, putting demands on the
company to meet the video conferencing needs of hundreds of
millions of new participants around the globe, and AWS was there
from the beginning to ensure Zoom could scale to meet these new
requirements virtually overnight,” said Andy Jassy, CEO of AWS.
“When organizations build on AWS – as Zoom has done since 2011 –
they transform their business, expanding and innovating much
faster. Together, Zoom and AWS have delivered great experiences for
new Zoom users around the world, and we look forward to using the
cloud to develop new ways to help the world communicate.”
About Amazon Web Services
For 14 years, Amazon Web Services has been the world’s most
comprehensive and broadly adopted cloud platform. AWS offers over
175 fully featured services for compute, storage, databases,
networking, analytics, robotics, machine learning and artificial
intelligence (AI), Internet of Things (IoT), mobile, security,
hybrid, virtual and augmented reality (VR and AR), media, and
application development, deployment, and management from 77
Availability Zones (AZs) within 24 geographic regions, with
announced plans for 15 more Availability Zones and five more AWS
Regions in India, Indonesia, Japan, Spain, and Switzerland.
Millions of customers—including the fastest-growing startups,
largest enterprises, and leading government agencies—trust AWS to
power their infrastructure, become more agile, and lower costs. To
learn more about AWS, visit aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets,
Fire TV, Amazon Echo, and Alexa are some of the products and
services pioneered by Amazon. For more information, visit
amazon.com/about and follow @AmazonNews.
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