RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments
March 04 2021 - 7:00AM
Business Wire
RingCentral, Inc. (NYSE:RNG), a leading provider of global
enterprise cloud communications, video meetings, collaboration, and
contact center solutions, today announced that it has been
recognized as a Leader in two IDC MarketScape reports for UCaaS
Enterprise and small and medium-sized business (SMB) market
segments. The Enterprise report evaluates 19 different vendors that
sell to organizations with 1000 or more employees, while the SMB
report evaluates 15 different vendors that sell to organizations
with fewer than 1,000 employees. In both reports, RingCentral was
named a Leader.
The two new IDC MarketScape reports are:
- IDC MarketScape: Worldwide UCaaS Service Providers for
Enterprise 2021 Vendor Assessment (Doc #US47452521, February 2021)
and
- IDC MarketScape: Worldwide UCaaS Service Providers for SMB
2021 Vendor Assessment (Doc #US47452421, February 2021)
IDC estimates that worldwide UCaaS service provider revenue,
including Over the Top (OTT) providers, will reach $16.1 billion in
2024 in its Worldwide UCaaS Service Provider Forecast, 2020–2024
(Doc #US46763020, Aug 2020). As businesses look for ways to empower
employees to communicate easily, share information, and meet as
needed with colleagues, customers, and partners, opportunities to
use UCaaS solutions expand around the world.
“Enterprises should consider RingCentral when they need a UCaaS
platform that has an emphasis on security and reliability and has
been integrated across a broad portfolio of unified communications
and collaboration solution elements with access to a platform that
comes with numerous integrations to enterprise software and
services,” said Denise Lund, research director, Worldwide Telecom
and Unified Communications at IDC. “RingCentral offers SMBs a good
value with its RingCentral Office solution, but the company has
also made a significant investment in its free video conferencing
and team messaging solution with RingCentral Glip, to address the
entry point barrier for any business to easily start their journey
to a full cloud communications solution.”
The 2021 IDC MarketScape Reports for Enterprise and SMB
highlight a number of key strengths for RingCentral in each
segment, but the commonality between the two reports include:
- Mobility: RingCentral has built its UCaaS solution with
mobile as a major use case, an approach that allows it to be
considered by organizations that have communications and
collaboration needs for employees that have broad roles and may
work outside of a set office environment.
- Reliability and Security: RingCentral has a UCaaS
platform that places an emphasis on reliability and security, with
compliance on major standards (i.e., HIPAA and FINRA) that are
important to its customers.
- Integration capabilities: RingCentral offers a broad
portfolio of unified communications and collaboration solution
elements with access to a platform that comes with various
integrations to enterprise software and services.
Carson Hostetter, senior vice president of Worldwide Field Sales
at RingCentral said, “We’re observing a major shift in how we work,
how we communicate, and how we collaborate. RingCentral is helping
Enterprise organizations support their workforce to work from
anywhere with secure, reliable cloud-based communications. We’re
proud to be recognized by the IDC MarketScape report as a Leader in
UCaaS. The combination of an enterprise-ready platform that easily
integrates with existing enterprise applications and adds
capabilities such as team messaging, video meetings, and a cloud
phone system is exactly what large organizations need to help their
people work productively from anywhere.”
Faiza Hughell, senior vice president for Small to Medium
Business at RingCentral said, “Small and medium-sized businesses
are at the heart of every economy in the world. Enabling those
organizations to support their people working from anywhere with
the same capabilities as larger firms is our business. We support
them as their needs change and as they expand their business. We
are thrilled that the IDC MarketScape report recognizes our
capabilities and our commitment to giving these organizations the
very best communications capabilities.”
Results are based on the 2021 IDC MarketScape UCaaS reports. For
more information on the Enterprise report, please view this
complimentary excerpt. For more information on the SMB report,
please view this complimentary excerpt.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business
cloud communications and contact center solutions based on its
powerful Message Video Phone™ (MVP™) platform. More flexible and
cost effective than legacy on-premise PBX and video conferencing
systems that it replaces, RingCentral empowers modern mobile and
distributed workforces to communicate, collaborate, and connect via
any mode, any device, and any location. RingCentral offers three
key products in its portfolio including RingCentral Office®, a
Unified Communications as a Service (UCaaS) platform including team
messaging, video meetings, and a cloud phone system, Glip® the
company's free video meetings solution with team messaging that
enables Smart Video Meetings™, and RingCentral cloud Contact
Center solutions. RingCentral’s open platform integrates with
leading third party business applications and enables customers to
easily customize business workflows. RingCentral is headquartered
in Belmont, California, and has offices around the world.
© 2021 RingCentral, Inc. All rights reserved. RingCentral,
Message Video Phone, MVP, RingCentral Office, Glip, Smart Video
Meetings, and the RingCentral logo are trademarks of RingCentral,
Inc.
About IDC MarketScape
About IDC MarketScape: IDC MarketScape vendor assessment model
is designed to provide an overview of the competitive fitness of
ICT (information and communications technology) suppliers in a
given market. The research methodology utilizes a rigorous scoring
methodology based on both qualitative and quantitative criteria
that results in a single graphical illustration of each vendor’s
position within a given market. IDC MarketScape provides a clear
framework in which the product and service offerings, capabilities
and strategies, and current and future market success factors of IT
and telecommunications vendors can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective vendors.
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Mariel Santos mariel.santos@ringcentral.com 650-830-4493
Ringcentral (NYSE:RNG)
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