Five9 Inference Studio Named a Leader in the 2021 Opus Research Decision Makers’ Guide to Enterprise Intelligent Virtual As...
March 02 2021 - 9:00AM
Business Wire
Five9 ranked the highest in the Track Record category and is the
only full CCaaS vendor included in the report - reaffirming the
company’s Leader status in the industry, and in the Intelligent
Virtual Agent (IVA) space.
Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the
intelligent cloud contact center, announced today that Five9
Inference Studio has been recognized as a leader in the 2021 Opus
Research “Decision Makers’ Guide to Enterprise Intelligent Virtual
Assistants” – with a perfect score for “Track Record” which Opus
Research defines as covering market credibility, deployment
strategy, reach and effectiveness, ability to show multiple
deployments, operating history, coverage across verticals,
references, and enterprise-scale maturity.
This marks the second outstanding recognition of Five9 Inference
Studio as a leader in the IVA space. Last summer, DMG Consulting
recognized Five9 Inference Studio as the global market share
leader, based on number of customers, in the 2020-2021 Intelligent
Virtual Agent Product and Market Report.
In the 2021 Decision Makers’ Guide, Opus presents a
comprehensive assessment of enterprise-grade Intelligent Assistant
solution providers. Analysts evaluated 13 firms to better
understand enabling platforms and technology, integration points
and scalability, track record and future vision for
enterprise-scale conversational AI.
“The adoption of IVAs has increasingly accelerated as
individuals seek efficient self-service options when interacting
with the brands they choose,” said Dan Miller, Lead Analyst and
Founder of Opus Research, Inc. “We expect the market to continue to
expand as enterprises across the globe step up investment in
conversational virtual agents that improve their customer service
offerings.”
The report states: “Highest ratings go to firms with proven
tools for non-technical personnel to define, build, train and
maintain Intelligent Assistants with capabilities that recognize
and respond to complex customer intents. Extra points go to tools
that integrate ‘no-code’ or ‘low-code’ user interfaces.”
“We believe that our leadership position showcases the
accelerated adoption of cloud-based, self-managed IVA development
platforms like Five9 Inference Studio,” said Callan Schebella,
Five9 Senior VP and General Manager and founder and CEO of
Inference Solutions (now Five9). “Five9 Inference Studio is
democratizing conversational AI technology for businesses of all
sizes thanks to our IVA offering that enables non-technical
business users to easily build and maintain natural language speech
applications with code-free tools. We look forward to continue
innovating in this space.”
To download the report, click here.
About Five9
Five9 is an industry-leading provider of cloud contact center
solutions, bringing the power of cloud innovation to more than
2,000 customers worldwide and facilitating billions of customer
engagements annually. The Five9 Intelligent Cloud Contact Center
provides digital engagement, analytics, workflow automation,
workforce optimization, and practical AI to help customers
reimagine their customer experience. Designed to be reliable,
secure, compliant, and scalable, the Five9 platform helps increase
agent and supervisor productivity, connects the contact center to
the business, and ultimately deliver tangible business results
including increased revenue and enhanced customer trust and
loyalty.
For more information, visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog, That’s Genius
Podcast.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210302005144/en/
Five9 Kendall Taylor 925-231-2196 kendall.taylor@five9.com
Five9 (NASDAQ:FIVN)
Historical Stock Chart
From Aug 2024 to Sep 2024
Five9 (NASDAQ:FIVN)
Historical Stock Chart
From Sep 2023 to Sep 2024